Personal attributes associated with successful management in the hospitality industry - a pilot study in licensed retail operations

The research sought to identify key qualities associated with successful licensed retail managers, defined as effective, efficient and profitable operators. Through semi-structured in-depth interviews, managers’ views on success criteria, and problems associated with this type of employment, were elicited. The greatest assets were considered to be personal stability, mobility, good health and support from relatives/family. Physical and mental stamina, well-developed interpersonal skills, anticipation, vigilance and attention to detail were also cited. Prior academic attainment was not considered to be crucial to success; hard biodata from application forms did not allow successful managers to be identified.. The greatest problems in the job centred on people management. Reasons for choosing the job included variety, challenge, the need to be with, enjoyment from talking to, entertaining, pleasing and developing others and delivering a service. Elements of emotional intelligence, including commitment and hardiness, were identified as primary success indicators

Influence of festival attribute qualities on Slow Food tourists’ experience, satisfaction level and revisit intention

The purpose of this study is to examine the impact of Slow Food festival attributes on visitors’ overall experience, their satisfaction level and revisit intention. A total of 209 useable questionnaires were collected from visitors at Mold Slow Food Festival and Exploratory Factor Analysis was conducted using AMOS 19.0. A theoretical model representing the relationships among festival attribute qualities, experience quality, satisfaction level and revisit intention is examined using path analysis. With the addition of new paths from programmes to satisfaction and food and other amenities to satisfaction, a revised theoretical model emerged. It indicated that all three festival attribute qualities (programmes, food and other amenities and entertainment) have direct impacts on the visitors’ overall experience and satisfaction; however only the quality of food and other amenities contributed directly to revisit intention of the Slow Food festival

Hospitality managers' knowledge of HIV and HIV education: an exploratory study

This exploratory study aims to determine Asian hospitality managers' (AHMs') perceptions of HIV education in their workplaces and their knowledge of HIV. Purpose – This exploratory study aims to determine Asian hospitality managers' (AHMs') perceptions of HIV education in their workplaces and their knowledge of HIV. Design/methodology/approach – A mixed-methodology research design gathered quantitative data from 32 English-speaking AHMs, selected using probability and non-probability sampling techniques, through a postal questionnaire. In addition, 12 of them agreed to participate in follow-up telephone interviews to further investigate this research topic. Transformed raw data were analysed using both qualitative and quantitative analytical methods. Findings – AHMs supported HIV education with a strong understanding of the transmission and treatment of HIV. In addition, they revealed an acceptable level of knowledge regarding its effects on individuals and societies. However, their understanding of its nature, extent and general effects was weak. Based on the imperfection of AHMs' HIV knowledge, they appear to be disseminating incorrect information to their peers and subordinates. Research limitations/implications – The external validity of the study is affected due to its sensitive nature to generate quantitative data based on 32 respondents. Practical implications – The development and implementation of workplace education and training programmes required immediate consideration to eradicate misunderstandings regarding the acquisition, transmission and development of HIV. Originality/value – The exploratory study supplemented the sparse literature addressing HIV knowledge of AHMs and the need of HIV education for hospitality employers and employees in their workplaces to curb the spread of HIV. AHMs supported HIV education with a strong understanding of the transmission and treatment of HIV. In addition, they revealed an acceptable level of knowledge regarding its effects on individuals and societies. However, their understanding of its nature, extent and general effects was weak. Based on the imperfection of AHMs' HIV knowledge, they appear to be disseminating incorrect information to their peers and subordinates. The external validity of the study is affected due to its sensitive nature to generate quantitative data based on 32 respondents. The development and implementation of workplace education and training programmes required immediate consideration to eradicate misunderstandings regarding the acquisition, transmission and development of HIV. The exploratory study supplemented the sparse literature addressing HIV knowledge of AHMs and the need of HIV education for hospitality employers and employees in their workplaces to curb the spread of HIV

Employee loyalty in Hungarian hotels

a b s t r a c t This paper's focus is the association between Hungarian employees' job satisfaction and their loyalty to the organisation. Data were collected from over 600 hotel employees throughout Hungary by questionnaire, designed to elicit their attitudes to loyalty and perspectives with respect to job satisfaction. Principal component analysis identified potential key contributors to job satisfaction (personal satisfaction gained from participation and recognition, social involvement, career development and salary and benefits) and to employee loyalty (commitment to managers and company, job conditions, personal benefits, service element and location, and career and status). An examination of the inter-relationships revealed that managers' treatment of employees and the positive benefits of social involvement in the workplace had a greater impact on employee loyalty than monetary rewards

HIV-infected employees in the Asian hospitality industry

Purpose – The purpose of this paper is to identify and discuss Asian hospitality and catering (H&C) human resource managers' (HRMs') perceptions of employing human immunodeficiency virus (HIV)-infected applicants and examines the treatment of HIV-infected employees in their workplaces. Design/methodology/approach – Primary data are collected from 32 English speaking Asian hospitality managers who responded to a postal questionnaire; 12 of them agree to participate in follow-up telephone interviews. Transformed raw data are analysed using both qualitative and quantitative analytical methods. Findings – Although Asian H&C HRMs are sympathetic to the plight of HIV-infected people, they maintaine that hiring HIV-infected employees incurs increased operating costs. This generally unsubstantiated claim appears to be linked to lack of understanding of the difference between HIV and acquired immune deficiency syndrome. HRMs do not appear to perceive or comprehend any benefits to be generated from hiring HIV-infected employees. Research limitations/implications – The sensitive nature of the topic, exacerbated by the Asian cultural dimension, generates only 32 respondents and, therefore, impacts on the external validity of the study. Practical implications – Asian H&C HRMs are advised to implement the recommendations and guidelines in this paper to avoid lawsuits that can arise as a result of unfair employment or treatment of HIV-infected applicants and employees. Originality/value – This exploratory study provides a platform for the discussion of some sensitive HIV-related issues in an Asian context. It also supplements the sparse literature addressing the contribution of HIV to the discrimination and stigmatisation of hospitality applicants and employees in their workplaces