Task-Technology Fit and Employees’ Exploration of Enterprise Systems: Moderating Role of Local Management Commitment

Based on task-technology fit theory and adaptive structuration theory, we propose that employees’ exploration of enterprise systems is mainly influenced by three fundamental components: task, technology, and organizational environment. Accordingly, a research model is developed to interpret how task variety, system modularity, and local management commitment jointly affect employees’ system exploration. The model is tested with a survey of enterprise system users in six firms, and several meaningful findings are yielded. First, all of the three antecedents can directly affect system exploration. Second, task variety can positively moderate the effects of system modularity on system exploration. Third, local management commitment can strengthen the effects of system modularity and task variety on employees’ system exploration. The limitations and implications for research and practice are discussed

Physicians’ Online Popularity and Price Premiums for Online Health Consultations: A Combined Signaling Theory and Online Feedback Mechanisms Explanation

Online health consultation communities (OHCCs) provide a digital channel for physicians to signal their professional competence (i.e., credibility) and compassionate care (i.e., benevolence), and for patients to spread word-of-mouth reviews. The valence, volume, and variance of patient reviews may shape the effectiveness of signals transmitted by physicians in OHCCs. We investigate the interactions between the signaling mechanism and the online feedback mechanism through which OHCCs help physicians build online popularity and achieve price premiums for online health consultations. We are using web scraping to collect weekly data for 12 months from a large OHCC in China. Applying mixed effects models on the data collected to date, we find online popularity and price premiums to be two benefits that physicians can derive from OHCCs. Importantly, in the presence of benevolence actions, an absence of consistently favorable online feedback slows down physicians’ online popularity and reduces price premiums for online health consultations

The Impact of a New App Channel on Physicians’ Performance: Evidence From Online Healthcare Natural Experiment

Besides the web browser, the introduction of the mobile app in online healthcare systems has resulted in an additional touchpoint for users. Drawing on the Media Richness theory, we aim to reveal the effect of the mobile app channel on physicians’ performance in the online health communities (OHCs). We provide direct empirical evidence on a large-scale dataset from one of the largest Chinese OHCs, Haodf, and propose a natural experiment to show the casual effect. Our results demonstrate that the introduction of the app channel to OHCs for patients has a positive impact on physicians’ responses and rating performance on the online platforms, especially for male physicians from high-ranking hospitals

Understanding Dynamic Collaboration in Teleconsultation

Information and communication technology (ICT) has been widely deployed in the provision of health care for decades. Teleconsultation, one of these new telemedicine solutions, has been prevalently implemented in numerous countries with its tremendous potential to improve healthcare. However, the clinical utility has remained at a disappointing level. Unlike prior research that focuses on the pre-adoption or implementation stages, our research explores not only the understanding the antecedences of actual usage in post-adoption of teleconsultation service, but also the reasons for low actual usage in clinical practice. We identify specific theoretical attributes that are relevant to our research question, and extend TOE into an integrative theoretical framework. Initial propositions are generated based on theoretical perspectives in each dimension of the framework. Finally, we design a comparative case study as our research methodology, and conduct deductive analysis to test our propositions using data from multiple sources. Theoretical and practical implications, as well as future research, are outlined

Opportunities and Challenges in Healthcare Information Systems Research: Caring for Patients with Chronic Conditions

To prepare for the 2030 “baby-boomer challenge”, some governments have begun to implement healthcare reforms over the past two decades. These reforms have led healthcare information systems (HIS) to evolve into a major research area in our discipline. This research area has an increasing individual, organizational, and economic impact. Due to the 2030 “baby-boomer challenge”, the number of elderly individuals continues to increase, and they may have chronic illnesses, such as eye problems and Alzheimer’s disease. Given the practical need for HIS that support chronic care, we decided to conduct a literature synthesis and identify opportunities for HIS research. Specifically, we present the chronic care model and analyze how IS researchers have discussed HIS to address the needs of patients with chronic illness. Further, we identify research gaps and discuss the research topics on HIS that future work can extend and customize to support these patients. Our results stimulate and guide future research in the HIS area. This paper has the potential to strengthen the body of knowledge on HIS

Exploring the role of the transactive memory system in virtual team resilience: Evidence from online medical teams

The capacity to resist and recover from challenges and adversities (i.e., resilience capacity) is critical for a virtual team to survive. However, our knowledge of what influence the development of resilient virtual teams have yet to be fully developed. Drawing on the transactive memory system (TMS) theory, we propose that TMS will enhance a virtual team resilience capacity. Applying discontinuous growth modeling, results of an empirical study involving 1974 online medical teams from a popular online healthcare platform in China provide available evidence. We found inconsistent effects of the three dimensions of TMS on online medical team resilience capacity. Specifically, specialization shows no significant impact. Credibility can enhance online medical team resilience capacity for both process and outcome performance. For coordination, voice centralization positively affects online medical team resilience capacity for process performance. These findings advance virtual team resilience literature and inform practitioners about how to build resilient virtual teams

IT-Enabled Product and Process Innovations in Transition Markets: The Moderating Role of Dysfunctional Competition

Since transition markets are playing an increasingly important role in the global economy and in the international innovation arena, there is a need to understand how IT affects firms’ process and product innovations and ultimately their competitive performance in these markets. Drawing on innovation literature and the IT capabilities portfolio perspective, we compare and contrast how IT internal integration and IT market integration affect process and product innovations, which in turn lead to competitive performance under different levels of dysfunctional competition. We test our model and hypotheses using data collected from 241 firms in China. The results reveal how dysfunctional competition shapes the efficacy of IT-enabled product and process innovations. We discuss the implications, for theory and practice, of the role IT integration capabilities have on innovation in transition economies