Hubungan Kualitas Pelayanan Karyawan Room Boy dengan Kepuasan Tamu yang Menginap di Hotel Rocky Plaza Padang

The purpose of this study are: (1) Describe the service quality of room boy employess, (2) Describe the customer satisfaction and (3) Analyze the relationship between room boy service quality employee towards customer satisfaction who stay over night Rocky Plaza Hotel Padang. The research is correlational. Research The population of this study are, all the guest who ever stayed at the Rocky Hotel Plaza Padang. A sample of 98 customers are taken incidentally. Data was collected using a questionnaire that had been tested for validity and reliability. Furthermore the data were analyzed by descriptive and correlation with the help of computer program SPSS version 16.00.The results showed that: (1) The service quality of the room boy employee positioned the very good category (96%), (2) the guest satisfaction positioned the very good category (95%) and (3) There is a positive and significant relationship between room boy employee service quality and customer satisfaction with the value of r amounted to 0,851 (0,000 sig) and interpreted that these two variables has strong relationshi

Persepsi Tamu Tentang Kualitas Pelayanan Pada Departement Tata Graha Di Hotel Ibis Padang

The research purpose is to know perception about the service quality at the hotel's housekeeping department Ibis Padang. Research type is Quantitative descriptive, this population are visitors at the Hotel Ibis Padang. Population of this research are about 5036 people. The study sample selection teacnique uses incidential sampling with a sample of 100 people. The data collecting are by questioner with likert scale which has proven validistas and realibilitas. This study consists of five indicators of service quality, namely: reliability, responsiveness, assurance, empathy, and tangibles. The study concluded that the general perception about the quality service of a housekeeping department at the Hotel Ibis Padang expressed good with 78% of responden

Hubungan Kepemimpinan General Manager dengan Perilaku Kerja Karyawan di Hotel Bumiminang Padang

This study is aims to: 1) determine leadership of GM, 2) determine behavior employee, 3) analyze relationship between GM leadership with employee's behavior at Hotel Bumiminang Padang. This research with correlational system. Population in this research amounted to 83 people. With samples 83 people with non-probability sampling technique, the sampling using saturated. Data were collected by questionnaire and analyzed by descriptive analysis or correlation. The results showed GM's leadership in a good category (78.31%). Behavior of employees in a good category (83.13%). Results of correlation test there is a significant connection between leadership of GM with working behavior with correlation value 0.261 and 0.017 significance and interpretation of weak value

Tinjauan Kebutuhan Aktualisasi Diri Karyawan Operasional di Hotel Grand Rocky Bukittinggi

This research aimed to describe about self actualitation needs operational employees in Grand Rocky Hotel Bukittinggi which in term of three indicators : achievement needs, safety needs and status needs. The type of this research is descriptive with qualitative data. Data collection techniques by using observation, interview and documentation. Based on the reseach about (1) achievement needs to do something better than the competitor, obtaining or passing through a dificult target, to develop the best way to do something already met properly. (2) Security needs include having a job that bring a sense of security, have protection from illness and disability, avoid the task with the risk of failure or error already met properly. (3) Status needs include having a vehicle according to the need already met properly, but stay in the righ medha environment and ncluded in the elite club have not been met properly

Persepsi Wisatawan Tentang Destinasi Wisata Taman Marga Satwa dan Budaya Kinantan di Kota Bukittinggi

This research aimed to describe the perception of tourists about tourist destinations Wildlife Park and Kinantan's Culture in Bukittinggi terms of indicators attractions, accessibility, amenitas, human resources, image and price. The population is tourists visiting tourist destinations Wildlife Park and Kinantan's Culture in Bukittinggi numbered 53.853 peoples. Sampling technique using incidental sampling, are 100 peoples. Data was collected using a questionnaire and analyzed through descriptive analysis. The results showed that Perception of tourists about tourist destinations Wildlife Park and Kinantan's Culture in Bukittinggi in the category quite well (87%). While based on the indicators: 1) Tourist attractions in the category quite well (65%), 2) accessibility in the category quite well (44%), 3) Amenitas in the category quite well (60%), 4) human resources in the category quite well (49%), 5) image in the category quite well (50%), 6) Prices in the category quite well (67%)