PREDICTING TOURSTS’ INTENTION TO VISIT BOGOR BOTANICAL GARDEN

This study aims to measure the factors that influence the intention of tourists to the Bogor Botanical Gardens as a tourist destination by using tourists, the value received by tourists, tourist satisfaction, tourist experience as a predictor. Data was collected using Google forms. This research was conducted in Jakarta, Indonesia involving 254 respondents consisting of 189 women (74.4%) and 65 men (25.6%). Data were analyzed using exploratory factors and models. The results show that tourist motivation is positively and significantly influenced by the perceived value of tourists, tourist motivation was positively and significantly influenced by tourist satisfaction, tourist motivation is positively and significantly influenced by tourist experience, the perceived value of tourists has no effect on the intention of revisiting, satisfaction positive and significant tourists are influenced by the intention to visit again, the experience of tourists does not affect the intention to visit again, and the motivation of tourists does not affect the intention to visit again

The Effect of E-Service Quality and Perceived Price Fairness on Customer Loyalty Which Customer Satisfaction as Intervening Study on Online Shopping Site in Indonesia

This study examines the effect of e-service quality and perceived price fairness on customer loyalty with the intervening role of customers’ satisfaction in the online shopping site in Indonesia. The research method uses a quantitative research design with a survey model. The sample used in this study is Lazada consumers which consists of five large cities in Indonesia (Jakarta, Bogor, Depok, Tanggerang, and Bekasi City) and have done online shopping site at Lazada at least once in the last six months. The object of this research were the 200 customer respondents who had made purchases on the largest online shopping site platform of Indonesia, Lazada. Data analysis was done by using SPSS and Structural Equation Modeling (SEM). The results show that: first, the e-service quality and perceived price fairness affect customer satisfaction positively. Second, there is a mediating effect of customer satisfaction on the relationship between e-service quality and perceived price fairness on customer loyalty. Third, e-service quality and perceived price fairness directly affect customer loyalty positively but insignificantly. The result implies that the role of customer satisfaction is significant in creating loyalty. In the online shopping site a  good quality and perception about price could positively influence customers but not necessarily form loyalty

Analisis Kepercayaan Pengguna Paylater pada Shopee dan Tokopedia

This research aims to find out how customer trust in using paylaters is described and what factors customers consider when using Shopee and Tokopedia paylaters, where a survey was conducted among students at the Faculty of Economics, Jakarta State University. The resource persons for this research were 10 students from the Faculty of Economics, Jakarta State University using the direct interview method. This research uses data collection techniques in the form of observation, interviews and documentation. This research uses data analysis techniques with data reduction, data presentation, and drawing conclusions. The results of the research found that there were four descriptions of user confidence in using paylater among students at Jakarta State University. These four images are company credibility, company integrity, company good intentions, and how the company can solve problems. Factors considered by paylater users are security, reputation, compliance with laws and regulations, and competence. It is hoped that this study can be used by companies as a basis for developing marketing and sales strategies through user trust

Efektivitas Promosi Produk Chatime Melalui Instagram Menggunakan Model AIDA

This study aims to determine the extent of Chatime's effectiveness when evaluated with the AIDA model. This research uses a case study method with a qualitative approach with data collection through interviews, documentation, and observation. The informants in this study were 10 key informants who were followers of Chatime Instagram. The results showed that Chatime's promotional efforts were in accordance with the attention and desire stages in the AIDA model, but were still lacking in reaching the interest and action stages

Studi Eksplorasi Minat Beli Mobil Listrik pada Generasi Milenial

This study aims to find out what factors that influence the purchase intention of electric vehicles on millennials in Jabodetabek and what factors contribute the most to the purchase intention. The sample and population in this study were 334 millennials in Jabodetabek using the purposive sampling method and distributing questionnaires through various social media platforms. This study uses the theory of TAM and TPB with the analytical method through Exploratory Factor Analysis (EFA) approach and linear regression analysis to process the data through SPSS 25. The result of the study found that there were nine factors that influence the purchase intention of electric cars on millennials in Jabodetabek. The ninth factor is product knowledge, perceived behavioral control, price and advertising, social influence, product perception, environmental concern, ease of use, perceived benefits, and costs. Among the nine factors, price and advertising are the factors that contribute most to the purchase intention. It is hoped that this study can be used by electric car manufacturers as a basis for developing marketing and sales strategies through consumer purchase intention

PENGARUH KUALITAS PELAYANAN, HARGA DAN CITRA MEREK TERHADAP KEPUASAN KONSUMEN PENGGUNA TRANSPORTASI OJEK ONLINE GRAB

Penelitian ini bertujuan untuk mengetahui pengaruh dari masing-masing variabel independen yakni kualitas pelayanan, harga dan citra merek terhadap variabel dependen kepuasan konsumen. Dengan mengambil responden secara purposive sampling 200 pengguna transportasi online Grab pada mahasiswa FE Universitas Negeri Jakarta dengan minimal dua kali menggunakan transportasi Grab. Pengumpulan data dilakukan dengan metode survei menggunakan analisis regresi linear berganda melalui perangkat software SPSS. Hasilnya menunjukkan bahwa   kualitas pelayanan dan citra merek berpengaruh terhadap kepuasan konsumen sedangkan variabel harga tidak berpengaruh terhadap kepuasan konsumen

Pengaruh Ewom dan Brand Image terhadap Purchase Intention Melalui Brand Trust pada Pengguna Jasa Pengiriman Barang di Kota Bekasi

Tujuan dasar dari penelitian ini adalah untuk menganalisis pengaruh electronic word of mouth (eWOM) dan brand image terhadap purchase Intention sebagai mediator brand trust. Penelitian ini dilakukan pada kalangan pengguna jasa transportasi di kota Bekasi. Dalam penelitian ini, peneliti menggunakan total 195 sampel dan kuesioner yang disebarkan melalui jejaring sosial  dan dianalisis dengan SEM Lisrel 8.8. Hasil penelitian menunjukkan bahwa eWOM dan brand image terhadap purchase intention tidak berpengaruh, sedangkan brand trust terhadap niat beli berpengaruh. Untuk efek mediasi brand trust pada eWOM terhadap purchase intention tidak ada pengaruhnya, sedangkan untuk brand image ada pengaruhnya. Penelitian ini dilakukan agar perusahaan  lebih tertarik pada brand image dan brand trust  karena faktor-faktor tersebut melalui penelitian yang dilakukan secara langsung maupun tidak langsung mempengaruhi purchase intention