Towards the integration of the GDPR in the Unified Software Development Process

33rd International Conference on Software Engineering and Knowledge Engineering, celebrado en 2021 en Pittsburgh, USAThe General Data Protection Regulation (GDPR) is the core of digital privacy legislation across Europe (EU), and it applies to processing carried out by organisations operating within and outside the EU that offer goods or services to individuals in the EU, including software products. Nevertheless, software teams are generally unaware of the legal requirements for personal data protection and its application throughout the software life cycle. In this paper, we propose a comprehensive guidance to integrate compliance with GDPR requirements within the Unified Software Development Process (UP) across the entire lifetime.Work funded by the Spanish Ministry of Science (RTI2018- 095255-B-I00) and the R&D programme of Madrid (P2018/TCS-4314)

Experimentation for Chatbot Usability Evaluation: A Secondary Study

Interest in chatbot development is on the rise. As a usability evaluation is an essential step in chatbot development, the number of experimental studies on chatbot usability has grown as well. As a result, we think a systematic mapping study is opportune.We analyzed more than 700 sources and retrieved 28 primary studies. By aggregating the research questions and examining the characteristics and metrics used to evaluate the usability of chatbots in experiments, it is possible to identify the state of the art in chatbot usability experimentation. We conducted a systematic mapping study to identify the research questions, characteristics, and metrics used to evaluate the usability of chatbots in experiments. Most experiments adopted a within-subjects design. On the other hand, few experiments provided raw data, and only one of the identi ed papers was part of a family of experiments. Effectiveness, ef ciency, and satisfaction are usability characteristics used to identify how well users can learn and use chatbots to achieve their goals and how satis ed users are during the interaction. Generally, the experimental results revealed that chatbots have several advantages (e.g., they provide a real-time response and they improve ease of use) and some shortcomings (e.g., natural language processing, which is rated as the weakness most in need of improvement). This research offers an overview of chatbot usability experimentation. The increasing interest in this area is very recent, as works did not start to be published until 2018. Chatbot usability experiments should be more replicable to improve the reliability and transparency of the experimental results.This work was supported in part by the Spanish Ministry of Science, Innovation and Universities under Research Grant PGC2018-097265-B-I00, in part by the MASSIVE Project under Grant RTI2018-095255-B-I00, and in part by the Madrid Region Research and Development Program (Project FORTE, P2018/TCS-4314)

A systematic mapping study on integration proposals of the personas technique in agile methodologies

Agile development processes are increasing their consideration of usability by integrating various user‐centered design techniques throughout development. One such technique is Personas, which proposes the creation of fictitious users with real preferences to drive application design. Since applying this technique conflicts with the time constraints of agile development, Personas has been adapted over the years. Our objective is to determine the adoption level and type of integration, as well as to propose improvements to the Personas technique for agile development. A systematic mapping study was performed, retrieving 28 articles grouped by agile methodology type. We found some common integration strategies regardless of the specific agile approach, along with some frequent problems, mainly related to Persona modelling and context representation. Based on these limitations, we propose an adaptation to the technique in order to reduce the creation time for a preliminary persona. The number of publications dealing with Personas and agile development is increasing, which reveals a growing interest in the application of this technique to develop usable agile softwareThis research was funded by the Spanish Ministry of Science, Innovation and Universities research grant PGC2018-097265-B-I00, MASSIVE project (RTI2018-095255-B-I00) and by EIT-Health, grant number 19091 (POSITIVE project). This research was also supported by the Madrid Region R&D programme (project FORTE, P2018/TCS-4314

Applying a Usability Technique in the LibreOffice Writer Project

As a result of the growth of non-developer users of OSS applications, usability has over the last ten years begun to attract the interest of the OSScommunity. The OSS community has some special characteristics which are an obstacle to the direct adoption of many usability techniques as specified in the HCIfield. The aim of this research is to adapt and evaluate the feasibility of applying the Personas usability technique to one OSS project from the viewpoint of the development team. The applied research method was a case study of the following OSS project LibreOffice-Writer. We formalized the application procedure of the adapted usability technique. We found that either there were no procedures for adopting usability technique in OSS or theywere not fully systematized. Additionally, we identified the adverse conditions that are an obstacle to their adoption in OSS and propose the special adaptations required to overcome the obstacles. To avoid some of the adverse conditions, we created web artefacts (e.g.wiki) that are very popular in the OSS field. Additionally, we found that there are obstacles to the application of the technique. Despite these obstacles, it is feasible to apply the adapted Personas technique in OSS projectWork funded by FEDER/Spanish Ministry of Science and Innovation –Research State Agency: project MASSIVE, RTI2018-095255-B-I00, the R&D programme of Madrid (project FORTE, P2018/TCS-4314), and project PGC2018-097265-B-I00, funded by: FEDER/Spanish Ministry of Science and Innovation –Research State Agency. Also, this research was funded by the Secretariat of Higher Education, Science, Technology andInnovation (SENESCYT) of the Government of Ecuador aspart of an academic scholarship grantedfor postgraduate training, and Quevedo State Technical University through doctoral scholarships for university professors. Finally, this research received funding from the University of Atacama “DIUDA 22316” projec

Adoption of the HTA Technique in the Open Source Software Development Process

This version of the article has been accepted for publication, after peer review (when applicable) and is subject to Springer Nature’s AM terms of use, but is not the Version of Record and does not reflect post-acceptance improvements, or any corrections. The Version of Record is available online at: http://dx.doi.org/10.1007/978-3-030-60114-0_13The growth in the number of non-developer open source software (OSS) application users and the escalating use of these applications have led to the need and interest in developing usable OSS. OSS communities do not generally know how to apply usability techniques and are unclear about which techniques to use in each activity of the development process. The aim of our research is to adopt the HTA usability technique in the OpenOffice Writer OSS project and determine the feasibility of adapting the technique for application. To do this, we participated as volunteers in the project. We used the case study research method during technique application and participation in the community. As a result, we identified adverse conditions that were an obstacle to technique application and modified the technique to make it applicable to OSS projects. We can conclude from our experience that these changes were helpful for applying the technique, using web artifacts like forums and collaborative tools like Cacoo, although it was not easy to recruit OSS users to participate in usability technique applicationWork funded by the Secretariat of Higher Education, Science, Technology and Innovation (SENESCYT) of the Government of Ecuador as part of an academic scholarship granted for postgraduate training, and Quevedo State Technical University through doctoral scholarships for university professors. Also, this research was funded by the FEDER/Spanish Ministry of Science and Innovation – Research State Agency: project MASSIVE, RTI2018-095255-BI00, the R&D programme of Madrid (project FORTE, P2018/TCS-4314), and project PGC2018- 097265-B-I00, also funded by: FEDER/Spanish Ministry of Science and Innovation – Research State Agency. Finally, this research received funding from the University of Atacama “DIUDA 22316” projec