Toward seamless environments for dispute prevention and resolution

Given the evolution of the Information Technology society, it is now rather simple to acquire products or services in a foreign country. This practice may conduct to the event of conflicts whenever a consumer detects some fault or malfunction in services or products he/she had bought. A situation that may worsen if at the time of the uncovering of the defect, the shopper is already in a different geographical arena. There is thus the need to develop computational tools that may prevent these disputes from even happening. In this work it is proposed the development of seamless intelligent environments for dispute resolution that will surround the user, independently of his/her location. It is described the implementation of a prototype that may provide contextualized real-time information and legal support to consumers. The objective is to decrease the number of disputes due to a poor understanding in relation to the The Law and make justice more personalized and closer to people.The work described in this paper was developed under the TIARAC - Telematics and Artificial Intelligence in Alternative Conflict Resolution Project (PTDC/JUR/71354/2006), which is a research project supported by FCT (Science & Technology Foundation), Portuga

Situationally edited empathy: an effect of socio-economic structure on individual choice

Criminological theory still operates with deficient models of the offender as agent, and of social influences on the agent’s decision-making process. This paper takes one ‘emotion’, empathy, which is theoretically of considerable importance in influencing the choices made by agents; particularly those involving criminal or otherwise harmful action. Using a framework not of rational action, but of ‘rationalised action’, the paper considers some of the effects on individual psychology of social, economic, political and cultural structure. It is suggested that the climate-setting effects of these structures promote normative definitions of social situations which allow unempathic, harmful action to be rationalised through the situational editing of empathy. The ‘crime is normal’ argument can therefore be extended to include the recognition that the uncompassionate state of mind of the criminal actor is a reflection of the self-interested values which govern non-criminal action in wider society

The effect of ambient scent on consumers' perception, emotions, and behaviour: A critical review

The effect of olfactory stimuli on consumer behaviour has received little attention in marketing and retailing literature compared to other atmospheric cues. Researchers report ambiguous findings and shortcomings of measurement approaches. Based on a critical literature review, a field experiment in a regional shopping mall investigates the effectiveness of ambient scent. Before-and-after surveys of randomly-selected shoppers in experimental and control groups were conducted and different experimental designs simulated. Those designs not controlling either extraneous variables or attitudinal differences between control and experimental group reveal a positive effect on factors operationalising mall perception and consumers’ emotions. The design controlling both sources of bias indicates no impact of ambient scent on the dependent variables. None of the behavioural variables were affected in any case. This paper questions prior findings on the effectiveness of ambient scent in a shopping mall environment and calls for more rigour in investigating the effectiveness of atmospheric stimuli in general

Ubiquitous sensorization for multimodal assessment of driving patterns

Sustainability issues and sustainable behaviours are becoming concerns of increasing signi cance in our society. In the case of transportation systems, it would be important to know the impact of a given driving behaviour over sustainability factors. This paper describes a system that integrates ubiquitous mobile sensors available on devices such as smartphones, intelligent wristbands and smartwatches, in order to determine and classify driving patterns and to assess driving e ficiency and driver's moods. It first identi fies the main attributes for contextual information, with relevance to driving analysis. Next, it describes how to obtain that information from ubiquitous mobile sensors, usually carried by drivers. Finally, it addresses the multimodal assessment process which produces the analysis of driving patterns and the classi cation of driving moods, promoting the identifi cation of either regular or aggressive driving patterns, and the classi fication of mood types between aggressive and relaxed. Such an approach enables ubiquitous sensing of personal driving patterns across diff erent vehicles, which can be used in sustainability frameworks, driving alerts and recommendation systems.This work is part-funded by ERDF - European Regional Development Fund through the COMPETE Programme (operational programme for competitiveness) and by National Funds through the FCT Fundação para a Ciência e a Tecnologia (Portuguese Foundation for Science and Technology) within project FCOMP-01-0124-FEDER-028980 (PTDC/EEI-SII/1386/2012). It is also supported by a doctoral grant, SFRH/BD/78713/2011, issued by FCT in Portugal

Deception in context: coding nonverbal cues, situational variables and risk of detection

There are many situations in which deception may arise and understanding the behaviors associated with it are compounded by various contexts in which it may occur. This paper sets out a coding protocol for identifying cues to deception and reports on three studies, in which deception was studied in different contexts. The contexts involved manipulating risks (i.e., probability) of being detected and reconnaissance, both of which are related to terrorist activities. Two of the studies examined the impact of changing the risks of deception detection, whilst the third investigated increased cognitive demand of duplex deception tasks including reconnaissance and deception. In all three studies, cues to deception were analyzed in relation to observable body movements and subjective impressions given by participants. In general, the results indicate a pattern of hand movement reduction by deceivers, and suggest the notion that raising the risk of detection influences deceivers? behaviors. Participants in the higher risk condition displayed increased negative affect (found in deceivers) and tension (found in both deceivers and truth-tellers) than those in lower risk conditions