Incorporating the Dual Customer Roles in e-Service Design

E-service involves the delivery of useful services through information technology based service delivery channels such as the Internet. A distinguishing feature of e-service is the active and significant participation of customers in the service co-production process. With increasing customer participation in the e-service co-production process, it is important to incorporate customers’ needs both as a co-producer and as a patron into the design of e-service systems. However, these dual customer roles create a complex decision problem during e-service design. In the current paper we present a customer orientation strategy for e-service design, and propose a corresponding two-stage decision model based upon the customer orientation strategy to evaluate the efficiency and effectiveness of e-service design when the focus of the design is to meet customers’ needs as both co-producers and patrons. The decision model is then applied in an empirical study of the design of e-services of Internet food retailers. Key Words: Service Operations, E-Service, Co-production, Efficiency Analysis, Data Envelopment Analysis

Mathematical Formulas for Calculating Net Returns from Participation in Government Farm Programs: Provisions of the Food, Agricultural, Conservation and Trade Act of 1990

Agricultural and Food Policy, Agricultural Finance,

The effect of the intergalactic environment on the observability of Lya emitters during reionization

Observations of high-redshift Lya sources are a major tool for studying the high-redshift universe and are one of the most promising ways to constrain the later stages of reionization. The understanding and interpretation of the data is far from straightforward, however. We discuss the effect of the reionizing intergalactic medium (IGM) on the observability of Lya sources based on large simulations of early structure formation with radiative transfer. This takes into account self-consistently the reionization history, density, velocity and ionization structures and non-linear source clustering. We find that all fields are highly anisotropic and as a consequence there are very large variations in opacity among the different lines of sight. The velocity effects, from both infall and source peculiar velocity are most important for the luminous sources, affecting the line profile and depressing the bright end of the luminosity function. The line profiles are generally asymmetric and the line centres of the luminous sources are always absorbed due to the high density of the local IGM. For both luminous and average sources the damping wing effects are of similar magnitude and remain significant until fairly late, when the IGM is ionized between 30 and 70 per cent by mass

The optical counterpart of an Ultra-luminous X-Ray Source in NGC 5204

Ultra-luminous X-Ray sources are extra-nuclear point sources in external galaxies with $L_X=10^{39}$--$10^{41}$ erg/s and are among the most poorly understood X-ray sources. To help understand their nature, we are trying to identify their optical counterparts by combining images from the Hubble Space Telescope and the Chandra Observatory. Here we report upon the optical counterpart for the ULX in NGC 5204, which has average X-ray luminosity of $\sim3\times10^{39}$ erg/s and has varied by a factor of 50% over the last 10 years. A unique optical counterpart to this ULX is found by carefully comparing the Chandra ACIS images and HST WFPC2 and ACS/HRC images. The spectral energy distribution and the HST/STIS FUV spectrum of this object show that it is a B0 Ib supergiant star with peculiarities, including the $\lambda$1240 N V emission line that is uncommon in B stellar spectra but has been predicted for X-ray illuminated accretion disks and seen in some X-ray binaries. Study of its FUV spectrum leads to a binary model for this ULX in which the B0 Ib supergiant is overflowing its Roche Lobe and accreting onto the compact primary, probably a black hole. This picture predicts an orbital period of $\sim10$ days for different black hole mass, which can be tested by future observations

Local softness, softness dipole and polarizabilities of functional groups: application to the side chains of the twenty amino acids

The values of molecular polarizabilities and softnesses of the twenty amino acids were computed ab initio (MP2). By using the iterative Hirshfeld scheme to partition the molecular electronic properties, we demonstrate that the values of the softness of the side chain of the twenty amino acid are clustered in groups reflecting their biochemical classification, namely: aliphatic, basic, acidic, sulfur containing, and aromatic amino acids . The present findings are in agreement with previous results using different approximations and partitioning schemes [P. Senet and F. Aparicio, J. Chem. Phys. 126,145105 (2007)]. In addition, we show that the polarizability of the side chain of an amino acid depends mainly on its number of electrons (reflecting its size) and consequently cannot be used to cluster the amino acids in different biochemical groups, in contrast to the local softness. Our results also demonstrate that the global softness is not simply proportional to the global polarizability in disagreement with the intuition that "a softer moiety is also more polarizable". Amino acids with the same softness may have a polarizability differing by a factor as large as 1.7. This discrepancy can be understood from first principles as we show that the molecular polarizability depends on a "softness dipole vector" and not simply on the global softness

Degradation and breakdown characteristics of thin MgO dielectric layers

MgO has been suggested as a possible high-k dielectric for future complementary metal-oxide semiconductor processes. In this work, the time dependent dielectric breakdown (TDDB) characteristics of 20 nm MgO films are discussed. Stress induced leakage current measurements indicate that the low measured Weibull slopes of the TDDB distributions for both n-type and p-type devices cannot be attributed to a lower trap generation rate than for SiO2. This suggests that much fewer defects are required to trigger breakdown in MgO under voltage stress than is the case for SiO2 or other metal-oxide dielectrics. This in turn explains the progressive nature of the breakdown in these films which is observed both in this work and elsewhere. The reason fewer defects are required is attributed to the morphology of the films

Emerging Investigators Series: Pyrolysis Removes Common Microconstituents Triclocarban, Triclosan, and Nonylphenol from Biosolids

Reusing biosolids is vital for the sustainability of wastewater management. Pyrolysis is an anoxic thermal degradation process that can be used to convert biosolids into energy rich py-gas and py-oil, and a beneficial soil amendment, biochar. Batch biosolids pyrolysis (60 minutes) revealed that triclocarban and triclosan were removed (to below quantification limit) at 200 °C and 300 °C, respectively. Substantial removal (\u3e90%) of nonylphenol was achieved at 300 °C as well, but 600 °C was required to remove nonylphenol to below the quantification limit. At 500 °C, the pyrolysis reaction time to remove \u3e90% of microconstituents was less than 5 minutes. Fate studies revealed that microconstituents were both volatilized and thermochemically transformed during pyrolysis; microconstituents with higher vapor pressures were more likely to volatilize and leave the pyrolysis reactor before being transformed than compounds with lower vapor pressures. Reductive dehalogenation products of triclocarban and suspected dehalogenation products of triclosan were identified in py-gas. Application of biosolids-derived biochar to soil in place of biosolids has potential to minimize organic microconstituents discharged to the environment provided appropriate management of py-gas and py-oil

Cryogenic mechanisms for scanning and interchange of the Fabry-Perot interferometers in the ISO long wavelength spectrometer

The Infrared Space Observatory (ISO) is an ESA cornerstone mission for infrared astronomy. Schedules for launch in 1993, its four scientific instruments will provide unprecedented sensitivity and spectral resolution at wavelengths which are inaccessible using ground-based techniques. One of these, the Long Wavelength Spectrometer (LWS), will operate in the 45 to 180 micron region (Emery et. al., 1985) and features two Fabry-Perot interferometers mounted on an interchange mechanism. The entire payload module of the spacecraft, comprising the 60 cm telescope and the four focal plane instruments, is maintained at 2 to 4 K by an onboard supply of liquid helium. The mechanical design and testing of the cryogenic interferometer and interchange mechanisms are described