IMPLEMENTASI PROGRAM BANTUAN PANGAN NON TUNAI DI KELURAHAN KAMPUNG BALI KOTA BENGKULU

This study aim to find out and to get an overview of the implementation of the program there are some obstacles. The method used in this research was descriptive qualitative in order to provide an overview of the research problem. This research aspect adopts Riant Nugroho’s theory regarding the stages of policy implementation, namely socialization, implementation, monitoring and evaluation. The results of the research in the socialization aspect showed that many KPMs did not receive socialization from the relevant agencies and the socialization carried out by the facilitators was only a brief explanation of the program. In the aspect of implementation, the parties who must be involved are not involved, the process of replacing KPM and complaints has several obstacles, the program mechanism is in accordance with the general program guidelines. In the aspect of supervision has several obstacles because the complaint process has several obstacles and in the evaluation aspect it only focused on evaluating e-stall agents and there was no evaluation of the program distributor performance. Implementation has note gone well caused by 1) socialization that has not been evenly distributed and the material provided is only minimal, 2) miscommunication and lack of coordination between parties and the complaint process to the Sosial Service has several obstacles, 3) supervision by related agencies has not been carried out properly, 4) there is no performance evaluation of BPNT (Groceries) distribution officers or program assistants