Developing a Holistic Competence Model for Telenursing Practice: Perspectives from Telenurses and Managers of Telemedical Service Centres

Telenurse’s work performance determines the quality and the efficiency of the service and strongly influences the acceptance of patients and healthcare professionals. Considering this important role, qualification and training of telenurses is of utmost importance for the success of telemedicine providers and the future of telemedicine. However, in Germany the profession “telenurse” is not yet established, nor is there a standardised education programme for telenurses. Purpose: In our study, we seek to identify and describe needed competencies from the perspectives of employees and employers in telemedicine service centres. We develop a systematic competencies concept fundamental for a specific telenurse education curriculum. Methods: We designed an exploratory study as a series of semi-standardised interviews with telenurses and the management of telenursing centres, focusing on knowledge, skills and attitudes needed in telenursing practice. Results: By including the perspectives of employers and employees, we provide a broad view on the skills and competencies needed. We show that telenursing requires a great variety of competencies that can be structured into four categories: professional, methodological, personal and social competencies. Conclusion: Our study provides a comprehensive approach to key competencies of telenurses. The results set out a framework for the development of skills and competencies considering the perception of the telenurse-workplace not only from employers but also from employee’s perspective

CASEPLUS-SimPat: An Intersectoral Web-Based Case Management System for Multimorbid Dementia Patients

One main challenge of health care systems in future will be the care and treatment of dementia patients. To their advanced age, dementia patients do not only have limitations in cognition, perception, and articulation, but also suffer from several other diseases (multimorbidity). These patients have sophisticated needs for assistance, care, and treatment relying on different health care sectors. Well-known communication and coordination deficits between sectors are intensified in the case of dementia, to the above described limitations. Coordination processes concerning the transition of patients from hospitals to inpatient or outpatient aftercare pose particularly difficult. To show a possible future direction for improving intersectoral care of dementia patients, we developed the web-based case management system CASEPLUS-SimPat as part of the project SimPat 'Securing Integrated Care for Multi-morbid Patients with Dementia using an IT-based Service Concept'. CASEPLUS-SimPat allows health care professionals, hospital employees and general practitioners, to jointly access patient data and exchange information about the treatment of patients. The case management system was implemented in a three-tier architecture with a role-based authorization concept. A portal for relatives complements the system. By providing precise information and e-learning services, caring relatives are integrated into the care process. In a pilot test, CASEPLUS-SimPat shows a good usability. Adapting aspects, such as keywords used to structure entries will make it easier to find required information, and thus will increase usability. Next steps comprise integration of further health care professionals and care facilities as well as real-life testing in terms of feasibility and effectiveness