HUBUNGAN PERANAN KEPEMIMPINAN KEPALA SEKOLAH DENGAN KOMPETENSI PEDAGOGIK GURU DI SMK NEGERI 2 KOTA PADANG

This research about leadership role of headmaster and pedagogy competencies of teacher in SMK 2 Padang, and also to see the relationship between the two variables. Population are 72 teachers and 40 samples using proportional stratified random sampling technique. This research instrument is a questionnaire in the form of a Likert scale, a score of variable leadership role of headmaster 0.907 and pedagogy competencies of teacher 0.897 that  means instrument is reliable. Data were analyzed using product moment correlation, get r score = 0.33 > = 0.284 believed  r tabel standard 95%. Research has come to the conclusion that there are relationship between leadership role of headmaster with the pedagogy competencies of teacher in SMK Negeri  2 Padang

International Students’ Satisfaction Level towards Service Quality in Academic Aspect and Loyalty to Universiti Teknologi Malaysia

In recent years, the number of international students has increased greatly in Universiti Teknologi Malaysia (UTM). Despite the international dimension of higher education gaining more importance nowadays, there have been limited studies exploring the satisfaction of the international students. Therefore, the purpose of this study was to identify the international students’ satisfaction level towards the service quality in UTM. In addition, this study aimed to investigate the relationship between the students’ satisfaction level and their loyalty. A quantitative research methodology was adopted whereby a questionnaire consisting of three parts was utilized: Part A described the demographic data of the samples; Part B (44 items) investigated the international students’ satisfaction level which was adopted from the Parasuraman’s SERVQUAL model and; Part C (10 items) identified the students’ loyalty. A total of 334 international studentsstudying in UTM, Johor Bahru Campus participated in the questionnaire and the results were analyzed using descriptive statistics, Pearson correlation, and multiple regression analysis. The findings showed that international students were not satisfied with the service quality provided in UTM. The expectation score was greater than the perception score in five dimensions of SERVQUAL model, namely tangibles, reliability, responsiveness, assurance, and empathy. Furthermore, multiple regression analysis results showed that responsiveness, assurance, and empathy were the three dimensions which had significant relationship with the students’ loyalty. In conclusion, the findings of this study suggested that the administrators of UTM should improve the service quality in UTM to increase the students’ satisfaction