Assessing Effectiveness of Electronic Services in University Libraries in Punjab, Pakistan

The study aimed to assess effectiveness of electronic services in university libraries in Punjab, Pakistan. The study adopted the quantitative research method to achieve its objectives. The quantitative data were collected through the questionnaire from library users in eight public universities by employing the convenience sampling technique. The findings of the study reveal that the libraries did not offer adequate electronic services. The respondents did not seem satisfied with the electronic services as most of them did not give their opinions about the services. The findings of the study will be helpful for university authorities and the library administration to take necessary measures to design and offer electronic services keeping in view users’ needs and expectations

Users’ Perceptions of E-Libraries in Punjab, Pakistan

The present study employed a quantitative research approach to explore users’ perceptions of e-libraries established under the Punjab E-Library Project (PELP) in Punjab, Pakistan. On the basis of the literature review, a questionnaire was developed to gather necessary data for addressing the research questions. The quantitative data was collected from users of four e-libraries by employing the convenience sampling technique. The findings indicate that the majority of the respondents used e-libraries to gain benefit from their resources and services. The respondents used various electronic gadgets, such as desktop computers, laptops, smartphones, tablets to access and use resources and services of the libraries. The respondents viewed services of the libraries as reliable, user-friendly, and easily accessible. E-resources offered by the libraries adequately meet their information needs. The findings have implications for the library administration and LIS professionals to continue and further improve resources and services of the libraries in accordance with users’ needs and expectation