The effect of resident-tourist interaction quality on destination image and loyalty

Despite the widely recognized core position of the local community within tourism, a paucity of research has considered how the quality of interaction between residents and tourists shapes visitors’ image formulation, overall satisfaction, and destination loyalty. Building on the ‘zone of proximal development’ theory and the concept of ‘the more knowledgeable other,’ this study expands recent research on interaction quality by showcasing the vital role it plays as a model antecedent to the destination image-satisfaction-loyalty framework. Data from two studies (n1 = 353, n2 = 397) conducted in Greece in 2019, indicate that interaction quality positively affects image, which in turn shapes satisfaction and loyalty, predicting 68% (study 1) and 57% (study 2) of the variance in loyalty. The findings shed light on the process by which visitors develop their knowledge of and feelings towards destinations via interactions with locals. The study proposes the design of activities with locals whereby quality interactions are reinforced. When residents engage as information providers, then tourists are more likely to gain better insights into the place and develop bonds with locals. Such engagement serves as a positive feedback loop where visitors develop a greater appreciation of the destination, contributing to sustainable forms of development

Built leadership: women administrators in architectural education

Of the 114 accredited architecture programs within colleges and universities across America, only 18 (or 16%) employed females at the highest administrative positions as deans, directors, chairs, or heads at the time this study was conducted. Despite this statistic, nearly 50% of all graduates from architecture programs are female. Little is known about women administrators in architectural education, perhaps because of the fact that there are so few. The central question that guided this research study is as follows: What personal and professional factors characterize 10 women employed as administrators in nationally accredited architecture programs, departments, schools, and colleges in American institutions of higher education? Additionally, this study identified the women's career paths, and obstacles they overcame andsacrifices they made in order to advance in their careers. The qualitative case study tradition was employed for this study. Ten women administrators of accredited architecture programs, departments, schools, and colleges within American institutions of higher education participated in the study. Interviews, documents, and observations were collected and included in the data analysis. While feminist leadership theories were used as a lens and guided the current research, themes emerged from the study that point toward a potentially new, emerging theoretical construct. This emerging construct requires that pioneering female leaders in male-dominated fields be characterized differently than female leaders in other contexts. Specifically, the conclusions drawn from this study require characterizing pioneering female leaders in male-dominated fields as built leaders or leaders who have systematically developed professionally as a result of unwavering ambition but who employa post-heroic style of leadership. In other words, these women fought their way to the top, but once there, use an up, down, and across hierarchical leadership style

The Melon of the Kalahari desert

Volume: II

The Relation of Game animals to disease in Africa

Volume: I

Built leadership:: women administrators in architectural education

Of the 114 accredited architecture programs within colleges and universities across America, only 18 (or 16%) employed females at the highest administrative positions as deans, directors, chairs, or heads at the time this study was conducted. Despite this statistic, nearly 50% of all graduates from architecture programs are female. Little is known about women administrators in architectural education, perhaps because of the fact that there are so few. The central question that guided this research study is as follows: What personal and professional factors characterize 10 women employed as administrators in nationally accredited architecture programs, departments, schools, and colleges in American institutions of higher education? Additionally, this study identified the women's career paths, and obstacles they overcame and sacrifices they made in order to advance in their careers. The qualitative case study tradition was employed for this study. Ten women administrators of accredited architecture programs, departments, schools, and colleges within American institutions of higher education participated in the study. Interviews, documents, and observations were collected and included in the data analysis. While feminist leadership theories were used as a lens and guided the current research, themes emerged from the study that point toward a potentially new, emerging theoretical construct. This emerging construct requires that pioneering female leaders in male-dominated fields be characterized differently than female leaders in other contexts. Specifically, the conclusions drawn from this study require characterizing pioneering female leaders in male-dominated fields as built leaders or leaders who have systematically developed professionally as a result of unwavering ambition but who employ a post-heroic style of leadership. In other words, these women fought their way to the top, but once there, use an up, down, and across hierarchical leadership style

Exploring Tourists’ Emotional Solidarity with Residents of Galveston County, Texas

This study examines tourists’ level of emotional solidarity with residents, which has never been done before. A similar factor structure comprised of three dimensions (sympathetic understanding, welcoming nature, and emotional closeness) was found as in previous studies. In addition, each factor yielded a high cronbach coefficient. Three separate linear regressions were conducted to determine if degree of interaction between residents and tourists predicted each of the dimensions within the emotional solidarity scale. Each test was significant (p \u3c 0.05). Implications and future research opportunities are discussed

Tourists' emotional solidarity with residents: a segmentation analysis and its links to destination image and loyalty

It is nearly impossible to consider a destination without also acknowledging its people and the relationships visitors have with such residents. Extant research on emotional solidarity has treated visitors as a homogenous group, failing to identify differences in the way people develop solidarity and perceive a destination. This study addresses this gap by clustering tourists based on their emotional solidarity with residents; and identifying whether tourist subgroups share different perceptions of the destination and levels of loyalty. Analysis was based on a sample of 400 Serbian visitors who had visited Greece. Three groups were identified with different levels of emotional solidarity, termed Appreciator, Lover, and Emotionally Distant. All groups exhibited dissimilar cognitive and affective images and diverse levels of loyalty

Explaining conative destination image through cognitive and affective destination image and emotional solidarity with residents

It is nearly impossible to consider a destination without also acknowledging its people as well as the relationship visitors have with such residents. Employing a hierarchical structure of destination image, this study examined how emotional solidarity along with cognitive and affective image explain conative image of Greece among Serbian visitors who had recently visited. Targeting Serbians living in Novi Sad, survey data were collected on-site as well as through online means, resulting in 401 completed questionnaires for analysis. Structural equation modeling revealed that five of the six proposed hypotheses were supported from the developed theoretical model. Overall, emotional solidarity, cognitive image and affective image were able to predict 70% (R2 = 0.70) of the variance in conative image. Implications for theory and practice along with limitations and future research opportunities are discussed at the close of the paper

Perceptions of attractions, residents as “more knowledgeable others” and destination image: Evidence from two destinations

Abstract: Drawing on work on the “more knowledgeable other” (MKO) and the mere exposure theory (MET), this study envisaged that visitors' engagement and interaction with key informants, along with their perceptions of the attractions visited, affect their image of and satisfaction with the destination. Findings drawn from two studies indicate that interaction with MKOs and perceptions of attractions determine cognitive, affective, and conative image along with overall satisfaction. Events held in local attractions that promote visitors' interaction with MKOs are proposed for tourists to gain better insights to the place and its locals

Place-oriented or people-oriented concepts for destination loyalty: destination image and place attachment versus perceived distances and emotional solidarity

Many studies have modeled several different concepts to explain destination loyalty; however, none have integrated place-oriented (e.g., destination image, place attachment) and people-oriented concepts (e.g., cultural distance, social distance, and emotional solidarity) for their relative influences on loyalty. The current study tested the influence of destination image (place-oriented) and perceived distances (people-oriented) as antecedents of place attachment (place-oriented) and emotional solidarity (people-oriented) for their relative influences on destination loyalty. Survey data collected from both domestic (n=260) and international (n=250) visitors to a city in Turkey, Antalya, revealed that place-oriented concepts (cognitive and affective destination images and place attachment) are better predictors of destination loyalty than people-oriented concepts (cultural distance, social distance, and emotional solidarity). Together, they explain about half of the variance in destination loyalty, 42% in past loyalty and 60% in future loyalty