622 research outputs found
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Extraordinary Emergencies: Reproducing Moral Discourses of the Child in Institutional Interaction
This report uses audio recorded telephone calls and textual data from an emergency medical services call center to examine the interactional practices through which speakers produce what we call “extraordinary emergencies”, treating the events concerned as requiring moral, as well as medical, attention. Since one of the overarching institutional aims of emergency call centers is to facilitate the efficient provision of medical services, call-takers typically treat reported emergencies as routine events. However, in some instances speakers produce practices that do not contribute toward the institutional agenda of providing medical assistance, thereby treating them as extraordinary cases. These practices occurred recurrently in calls involving reports of emergencies relating to child sexuality, including sexual assaults against children and obstetric emergencies where the mother was particularly young. We discuss the implications of these findings for the situated reproduction of particular moral norms, especially with respect to the category of the child in society
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Referring to Somebody:Generic Person Reference as an Interactional Resource
A growing body of research, examining a wide spectrum of reference forms across diverse languages, cultures, and identities, has shown how references to persons can be selected for context-specific interactional outcomes. This report describes how even such simple forms of person reference as somebody (along with someone and a/the person) can be selected on the basis of their relevance for the specific interactional context in which they are employed. We consider how the particular circumstances of some person reference occasions can make these generic person reference forms specially relevant (even when other, more elaborated forms of reference, either recognitional or non-recognitional, were evidently available to the speaker), and we demonstrate how even these barest forms of person reference can be called on to perform delicate, context-sensitive interactional work. Specifically, we show that speakers can select these generic reference forms for non-recognitional references that a) contribute to the formation of the action of a turn, and, when used in a story, b) contribute to the story’s telling. Finally, we show how a generic person reference can be selected in place of a recognitional reference, thereby openly concealing a referent’s identity
Racial Categories as Resources and Constraints in Everyday Interactions: Implications for Racialism and Non-Racialism in Post-Apartheid South Africa
The anti-apartheid struggle was characterized by tensions between the opposing ideologies of non-racialism (exemplified by the Freedom Charter) and racialism (exemplified by Black Consciousness). These tensions have remained prevalent in public policies and discourse, and in the writings of social scientists, in the post-apartheid period. In this paper, I examine some ways in which issues of whether, when, and how race matters become visible in everyday interactions in South Africa, and what insights this may offer with respect to these ongoing tensions. Specifically, I employ an ethnomethodological, conversation analytic approach to examine some ways in which racial categories are treated as resources for action or constraints on action. I conclude by arguing that these findings point to the contingent and situational operation of a practical non-racialism (as well as practical racialism), and thus to the achievement of these ideologies in the moment-by-moment unfolding of interactions
Some Uses of Head Nods in “Third Position” in Talk-in-Interaction
Previous research on the use of head nods in talk-in-interaction has demonstrated that they can be used for various interactional purposes by speakers and recipients in different sequential positions. In this report, I examine speakers’ uses of nods in “third position,” in the course of “minimal post-expansions” (Schegloff, 2007). I identify three possible distinct types of nods. The first of these can be used to register a prior utterance as news; the second appears to be designed to register receipt of a prior utterance without treating it as news; and the third embodies features of the first two types, and may be designed to register receipt and acknowledgment of “dispreferred” news. These findings are suggestive of rich complexities in the use of head movements in the production of actions-in-interaction, and of the importance of a fine-grained analytic approach for understanding their situated uses
The Management of Racial Common Sense in Interaction
In this paper, I consider one mechanism by which racial categories, racial “common sense,” and thus the social organization of race itself, are reproduced in interaction. I approach these issues by using an ethnomethodological, conversation analytic approach to analyze a range of practices employed by participants of a “race-training” workshop to manage the normative accountability involved in referring to the racial categories of others when describing their actions, and thus in using racial common sense in talk-in-interaction. This accountability arises in part because a speaker’s use of a racial category to explain someone else’s actions may provide a warranted basis for recipients to treat the speaker’s own racial category as relevant for understanding and assessing the speaker’s actions. I describe three main ways in which speakers can manage this accountability, namely generalizing race, localizing race, and alluding to race. My analysis shows that, even in attempting to resist racial common sense in accounting for their own actions and those of others, speakers orient to race as a normative framework according to which individuals will produce their own actions and interpret those of others, and thus reproduce it as relevant for understanding social action. This research contributes to advancing knowledge in the fields of ethnomethodology, conversation analysis, racial studies, and categorical inequality
Managing Self-Other Relations in Complaint Sequences: The use of Self-Deprecating and Affiliative Racial Categorizations
The production and reception of complaints in talk-in-interaction is shaped by a range of interactional contingencies, including matters of alignment and affiliation between the complainant and complaint recipient(s), and (in cases where the complainee is a person or people) considerations associated the implications of moral failing on the part of complainees. In this report, I describe two complementary practices through which speakers orient to and manage the implications of their racial category membership when acting in the course of complaint sequences. The first of these practices involves speakers’ use of self-deprecating self-categorizations, and the second involves affiliative ways of categorizing or referring to “racial others” (i.e., members of racial categories other than the speaker’s own category). These practices serve as ways in which participants can manage the matters of self-other relations made relevant in the course of complaint sequences
The Professional Consequences of Political Silence
The article discusses the moral limits and professional consequences of the political dimensions of silence. It cites the debates on the article "How Do I Live in This Strange Place?" by Samantha Vice in which she stated the moral damaged caused by the position of White South Africans within the apartheid system and explains the sustainable distinction between political and professional silence. It also offers revealing insights on the life of people living in strange place
Everyday Antiracism in Action: Preference Organization in Responses to Racism
This paper examines features of preference organization in disaffiliative responses to possibly racist actions, drawing on a corpus of over 120 hours of recorded interactions from South African radio call-in shows. My analysis demonstrates how features of dispreferred turn shapes provide producers of possibly racist actions with opportunities to withdraw or back down from them. In cases where these opportunities are not taken up, subsequent responses may progressively include more features of preferred turn shapes. Responses may also include features of preferred turn shapes from the outset, thereby treating the prior actions as unequivocally racist. Responses that treat prior actions as such, however, also recurrently exhibit features of dispreference, thereby displaying speakers’ orientations to “cross-cutting preferences” in responding to racism, with disaffiliative responses being “dispreferred” actions in some senses but “preferred” actions in others. I conclude by discussing the implications of these findings for everyday antiracism in interactional settings
Moving Forward by Doing Analysis
In this paper, I address some of the issues for the analysis of categorial features of talk and texts raised by Stokoe’s ‘Moving forward with membership categorization analysis: Methods for systematic analysis.’ I begin by discussing a number of points raised by Stokoe, relating to previous conversation analytic work that has addressed categorial matters; the implicit distinction in her paper between ‘natural’ and ‘contrived’ data; and ambiguity with respect to the (possible) relevance of categories in particular practices or utterances. I then discuss how my own previous work could be located in light of Stokoe’s discussion of debates and divergences between CA and MCA, and argue that being bound by the integrity of the data on which an analysis is based (Schegloff, 2005) should take precedence over attempting to characterize the analysis as exemplifying either a CA- or MCA-based approach. I conclude by calling for a commitment to doing analysis, and pointing to the value of the resources Stokoe offers in this regard
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