Institutionalization of IT Compliance: A Longitudinal Study

Against a backdrop of serious corporate and mutual fund scandals, governmental bodies, institutional and private investors have demanded more effective corporate governance structures procedures and systems. The compliance function is now an integral part of corporate policy and practice. This paper presents the findings from a longitudinal qualitative research study on the introduction of an IT-based investment management system at four client sites. Using institutional theory to analyze our data, we find the process of institutionalization follows a non-linear pathway where regulative, normative and cultural forces within the investment management industry produce conflicting organizational behaviours and outcomes

Value Creation from Application Service Provisioning: Lessons from Four Vendor Firms

This paper embraces the electronic business model concept as the unit of analysis for investigating application service providers (ASPs). It develops three constructs fundamental to the ASP business model: strategic positioning, product/service portfolio, and customer value proposition. Four short case study examples of different ASP business models are discussed. The findings suggest that, despite firm efforts to strategically differentiate their ASP business model from their rivals, each failed to provide the customer with an attractive value proposition to achieve a sustainable competitive position

Institutional Isomorphism and Change: The National Programme for IT – 10 Years On

Institutional isomorphism has been a major intellectual contribution within institutional theory for three decades. The effects and processes of institutionalization have traditionally focused on stability and persistence of institutions, and more recently on institutional change. This study contributes to the IS field using the lens of coercive, mimetic and normative isomorphism and change within a highly institutionalized organizational field of health care. The setting is the National Health Service in the United Kingdom, where in 2002 a major government policy was launched to introduce Electronic Health Records (EHRs) to over 50 million citizens. Using episodic interviewing techniques and content analysis of government health IT policy documents, this study provides a longitudinal analysis of the introduction of government policy to modernize health care using information technology. Institutional isomorphic conditions become conflicted with attempts to impose field and organizational change. As clinicians attempt to retain their professional dominance in a climate of almost continuous restructuring of health services, political initiatives to implement EHRs are met with resistance from key stakeholders, resulting in policy changes and further delayed implementation times

Translating Health IT Policy into Practice in the UK National Health Service

The challenge to provide a nation-wide integrated health service is central to UK government policy. The National Programme for Information Technology was launched in 2002 to transform healthcare using information and communications technology. As the largest, non-military, non-scientific government funded IT programme worldwide, it was planned over a decade with an estimated total cost expected to exceed £20bn. This paper is a longitudinal study of the National Care Record Service, which was the largest part of the programme, aimed to provide 50 million UK (English) citizens with an electronic health record. Using episodic interviewing techniques over ten years and secondary source material, the findings reveal a series of IT policy changes to the original Programme. Delays to roll out electronic health records are linked to issues about procurement strategies with IT suppliers, benefits realisation, risk assessment and clinical engagement. This study extends academic work on the deployment of large scale, long-term publicly funded IT projects, which go beyond the technical imperative to transform healthcare. Findings suggest government agencies need to embed cultural, social and economic criteria into health IT policy-making. Tracking this Programme for a decade, we observe how a centralised, top-down approach was replaced by localised IT procurement and implementation, giving NHS organisations more decision-making powers. However, the Programme was beset by continuous policy changes affecting the structure, organisation and IT of the NHS, where attempts to achieve benefits finally resulted in the break-up of the Programme

INSTITUTIONAL PRESSURES ON FINANCIAL SERVICES FIRMS: THE ROLE OF INFORMATION SYSTEMS IN REGULATORY COMPLIANCE

The financial crisis of 2008 led to new international regulatory controls for the governance, risk and compliance of financial services firms. Information systems play a critical role here as political, functional and social pressures may lead to the deinstitutionalization of existing structures, processes and practices. This research examines how an investment management system is introduced by a leading IT vendor across eight client sites in the post-crisis era. Using institutional theory, it examines changes in working practices occurring at the environmental and organizational levels and the ways in which technological interventions are used to apply disciplinary effects in order to prevent inappropriate behaviors. The results extend the constructs of deinstitutionalization and identify empirical predictors for the deinstitutionalization of compliance and trading practices within financial organizations

Introduction to Senior\u27s Use of Health Information Technology Minitrack

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THE ROLE OF RULES-BASED COMPLIANCE SYSTEMS IN THE NEW EU REGUALTORY LANDSACPE: PERSPECTIVES OF INSTITUTIONAL CHANGE AND AGENCY

The financial crisis of 2007-2009 and the subsequent reaction of the G20 have created a new global regulatory landscape. Within the EU, change of regulatory institutions is ongoing. The research objective of this study is to understand how institutional changes to the EU regulatory landscape may affect corresponding institutionalized operational practices within financial organizations and to understand the role of agency within this process. Our motivation is to provide insight into these changes from an operational management perspective, as well as to test Thelen and Mahoney?s (2010) modes of institutional change. Consequently, the study researched implementations of an Investment Management System with a rules-based compliance module within financial organizations. The research consulted compliance and risk managers, as well as systems experts. The study suggests that prescriptive regulations are likely to create isomorphic configurations of rules-based compliance systems, which consequently will enable the institutionalization of associated compliance practices. The study reveals the ability of some agents within financial organizations to control the impact of regulatory institutions, not directly, but through the systems and processes they adopt to meet requirements. Furthermore, the research highlights the boundaries and relationships between each mode of change as future avenues of research

Exploring the Supply-Side of Web Services: The Need for Market Positioning

Web services are emerging as a new paradigm for integrating business processes across heterogeneous computing environments. They are expected to alleviate the perennial problem of interoperability of software applications, which results in data and information silos. Many application service providers have repositioned themselves as Web services providers to compete in this highly volatile industry. This paper focuses upon the supply-side of Web services, utilizing four constructs: market positioning, partnerships and alliances, products and services, and integration. It presents the findings from survey research into 190 technology sector firms, which indicate that Web service firms will need to strengthen their market positioning if they are to develop strong partnerships and alliances with leading technology firms