Taylorism, targets and the pursuit of quantity and quality by call centre management

The paper locates the rise of the call centre within the context of the development of Taylorist methods and technological change in office work in general. Managerial utilisation of targets to impose and measure employees' quantitative and qualitative performance is analysed in four case-study organisations. The paper concludes that call centre work reflects a pardigmic re-configuration of customer servicing operations, and that the continuing application of Taylorist methods appears likely

Analytic solutions of the magnetic annihilation and reconnection problems. I. Planar flow profiles

The phenomena of steady-state magnetic annihilation and reconnection in the vicinity of magnetic nulls are considered. It is shown that reconnective solutions can be derived by superposing the velocity and magnetic fields of simple magnetic annihilation models. These solutions contain most of the previous models for magnetic merging and reconnection, as well as introducing several new solutions. The various magnetic dissipation mechanisms are classified by examining the scaling of the Ohmic diffusion rate with plasma resistivity. Reconnection solutions generally allow more favorable "fast" dissipation scalings than annihilation models. In particular, reconnection models involving the advection of planar field components have the potential to satisfy the severe energy release requirements of the solar flare. The present paper is mainly concerned with magnetic fields embedded in strictly planar flows—a discussion of the more complicated three-dimensional flow patterns is presented in Part II [Phys. Plasmas 4, 110 (1997)]

The shape of primordial non-Gaussianity and the CMB bispectrum

We present a set of formalisms for comparing, evolving and constraining primordial non-Gaussian models through the CMB bispectrum. We describe improved methods for efficient computation of the full CMB bispectrum for any general (non-separable) primordial bispectrum, incorporating a flat sky approximation and a new cubic interpolation. We review all the primordial non-Gaussian models in the present literature and calculate the CMB bispectrum up to l <2000 for each different model. This allows us to determine the observational independence of these models by calculating the cross-correlation of their CMB bispectra. We are able to identify several distinct classes of primordial shapes - including equilateral, local, warm, flat and feature (non-scale invariant) - which should be distinguishable given a significant detection of CMB non-Gaussianity. We demonstrate that a simple shape correlator provides a fast and reliable method for determining whether or not CMB shapes are well correlated. We use an eigenmode decomposition of the primordial shape to characterise and understand model independence. Finally, we advocate a standardised normalisation method for $f_{NL}$ based on the shape autocorrelator, so that observational limits and errors can be consistently compared for different models.Comment: 32 pages, 20 figure

Primordial non-Gaussianity and the CMB bispectrum

We present a new formalism, together with efficient numerical methods, to directly calculate the CMB bispectrum today from a given primordial bispectrum using the full linear radiation transfer functions. Unlike previous analyses which have assumed simple separable ansatze for the bispectrum, this work applies to a primordial bispectrum of almost arbitrary functional form, for which there may have been both horizon-crossing and superhorizon contributions. We employ adaptive methods on a hierarchical triangular grid and we establish their accuracy by direct comparison with an exact analytic solution, valid on large angular scales. We demonstrate that we can calculate the full CMB bispectrum to greater than 1% precision out to multipoles l<1800 on reasonable computational timescales. We plot the bispectrum for both the superhorizon ('local') and horizon-crossing ('equilateral') asymptotic limits, illustrating its oscillatory nature which is analogous to the CMB power spectrum

Gravitational wave energy spectrum of a parabolic encounter

We derive an analytic expression for the energy spectrum of gravitational waves from a parabolic Keplerian binary by taking the limit of the Peters and Matthews spectrum for eccentric orbits. This demonstrates that the location of the peak of the energy spectrum depends primarily on the orbital periapse rather than the eccentricity. We compare this weak-field result to strong-field calculations and find it is reasonably accurate (~10%) provided that the azimuthal and radial orbital frequencies do not differ by more than ~10%. For equatorial orbits in the Kerr spacetime, this corresponds to periapse radii of rp > 20M. These results can be used to model radiation bursts from compact objects on highly eccentric orbits about massive black holes in the local Universe, which could be detected by LISA.Comment: 5 pages, 3 figures. Minor changes to match published version; figure 1 corrected; references adde

Survey of J=0,1 mesons in a Bethe-Salpeter approach

The Bethe-Salpeter equation is used to comprehensively study mesons with J=0,1 and equal-mass constituents for quark masses from the chiral limit to the b-quark mass. The survey contains masses of the ground states in all corresponding J^{PC} channels including those with "exotic" quantum numbers. The emphasis is put on each particular state's sensitivity to the low- and intermediate-momentum, i.e., long-range part of the strong interaction.Comment: 8 pages, 4 figure

Aharonov-Bohm Radiation of Fermions

We analyze Aharonov-Bohm radiation of charged fermions from oscillating solenoids and cosmic strings. We find that the angular pattern of the radiation has features that differ significantly from that for bosons. For example, fermionic radiation in the lowest harmonic is approximately isotropically distributed around an oscillating solenoid, whereas for bosons the radiation is dipolar. We also investigate the spin polarization of the emitted fermion-antifermion pair. Fermionic radiation from kinks and cusps on cosmic strings is shown to depend linearly on the ultraviolet cut-off, suggesting strong emission at an energy scale comparable to the string energy scale.Comment: 14 pages, 6 figures. Version 2: Expanded discussion on boundary conditions obeyed by Dirac equation mode functions (in Section V B). Acknowledgements and references added. Version 3: Minor changes made in response to referee's comment

High Speed Visible Light Communication Using Blue GaN Laser Diodes

GaN-based laser diodes have been developed over the last 20 years making them desirable for many security and defence applications, in particular, free space laser communications. Unlike their LED counterparts, laser diodes are not limited by their carrier lifetime which makes them attractive for high speed communication, whether in free space, through fiber or underwater. Gigabit data transmission can be achieved in free space by modulating the visible light from the laser with a pseudo-random bit sequence (PRBS), with recent results approaching 5 Gbit/s error free data transmission. By exploiting the low-loss in the blue part of the spectrum through water, data transmission experiments have also been conducted to show rates of 2.5 Gbit/s underwater. Different water types have been tested to monitor the effect of scattering and to see how this affects the overall transmission rate and distance. This is of great interest for communication with unmanned underwater vehicles (UUV) as the current method using acoustics is much slower and vulnerable to interception. These types of laser diodes can typically reach 50-100 mW of power which increases the length at which the data can be transmitted. This distance could be further improved by making use of high power laser arrays. Highly uniform GaN substrates with low defectivity allow individually addressable laser bars to be fabricated. This could ultimately increase optical power levels to 4 W for a 20-emitter array. Overall, the development of GaN laser diodes will play an important part in free space optical communications and will be vital in the advancement of security and defence applications