Tinder of trouwen: motivatie en emotie in de customer story

handout van een labtalk waarin de onderzoeker enkele methoden beschrijft rond text mining, story mining: het herkennen van patronen in communicatie met klanten

Fugitive rhythms : re-imagining diasporic Caribbean-Canadian communities in Ramabai Espinet's The Swinging Bridge, Tessa McWatt's Out of My Skin, and Dionne Brand's What We All Long For

How do immigrants to Canada experience exile and diaspora? What happens when a person does not identify with a nostalgic past "there" or a present "here," but rather with "nowhere"? I am interested in the development of a diasporic critical consciousness in three recent novels by Caribbean-Canadian women writers. This paper uses theories of diaspora, cosmopolitanism, hybridity, kala pani discourse, and anti-racist feminist analysis to discuss Ramabai Espinet's The Swinging Bridge (2003), Tessa McWatt's Out of My Skin (1998), and Dionne Brand's What We All Long For (2005). Overall the novels explore the potential of art and artistic strategies to express the complex condition of diaspora, to form alliances between different cultural and ethnic communities, and to enable social and political change. While acknowledging the violent and traumatic historical factors that have contributed to diaspora, the novels look to art and hybridity as sites of resistance and hope

NAF Insight: Proces en Text Mining

Uit de aankondiging: "Steeds meer systemen loggen gegevens over hoe het bedrijfsproces verloopt, maar loopt het proces wel zoals het bedoeld was? Wat zijn de knelpunten? Text mining is vaak lastig doordat er tijdstippen ontbreken, process mining kan niet werken zonder tijdstippen, de combinatie van die twee technieken kan elkaar versterken. Bij sentiment mining weet je wel wat iemands zijn gevoelens zijn, maar niet zijn drijfveren, terwijl drijfveren juist een betere verklaring voor iemands gedrag vormen. De combinatie van deze technieken biedt mogelijkheden om nieuwe inzichten te verwerven rond customer journeys, zodat de klant uiteindelijk beter geholpen wordt." http://www.naf.nl/events/proces-text-mining

Yael Farber's Molora and Colleen Wagner's the Monument as post-conflict redress theater

In this essay, the authors present two examples of a subgenre of political theatre which they term 'redress theater.' This subgenre, they argue, contributes to the legal and quasi-legal mandate of official transitional initiatives in post-conflict societies. Playwrights responding to human rights violations or to transitional justice efforts often point to unresolved issues in excess of institutional mechanisms of social redress. At one and the same time, they evoke what commissions and tribunals cannot do and point to the necessity of doing redress work into the future. While Yael Farber's Molora adapts Aeschylus's Oresteia to a post-apartheid TRC context in the 'New South Africa,' Colleen Wagner's The Monument is itself purposefully adaptable to diverse contexts of war, gendered violence, and human rights abuses. The metaphor of adaptation and the spectral presence of the Antigone figure haunt these contemporary plays and compel audience and reader responses of a more active kind