Stewardship Behavior and Creativity

Despite the importance and popularity of the stewardship concept in the current management literature, antecedents and the role of the surrounding framework of stewardship remains poorly understood. Similarly, relatively little is known about the outcomes of stewardship. In this study I set out to examine 1) how relational, motivational, and contextual support influences the establishment of stewardship and 2) what the role of managerial stewardship is in employee creativity. Drawing on a sample of 191 senior and middle managers, I demonstrate that relational and motivational support have a positive influence and contextual support has no influence on stewardship. Additionally I confirm that managerial stewardship has a positive relationship with employees' creativity

Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link

Anecdotal evidence suggests that older individuals behave more emotionally and less cognitively due to their decreasing biological, cognitive, and/or social abilities, or a combination thereof. However, in the psychology and aging literatures, recent research indicates that the sense of future time is a better predictor of consumer perceptions, attitudes, and behaviors than chronological age. Tying in with these research streams, this paper introduces individuals' future time perspective (FTP) as a moderator of the well-known satisfaction–loyalty relationship. More precisely, this paper demonstrates that FTP influences the satisfaction–loyalty relationship by (1) driving customer loyalty, and (2) moderating the relationship between these two constructs. Besides contributing an important concept to the business research literature, the findings provide evidence that explains the previous heterogeneous results of chronological age-related research. This concept allows for a more nuanced analysis of aging's impact on the perceptions, attitudes, and behaviors of consumers

Investigating the drivers of wearable technology adoption for healthcare in South America

PurposeThis empirical study examines the drivers of consumer intention to adopt wearable technology for healthcare in a South American country. Specifically, it proposes and tests a model of nonuser consumer intention to adopt fitness trackers for healthcare purpose in Chile.Design/methodology/approachThis study draws on the technology acceptance framework UTAUT2 to develop and test a conceptual model of wearable technology adoption. Data were collected through an online survey applied to 470 nonusers of wearable technology in Santiago, Chile.FindingsFindings indicate that hedonic motivation, social influence and perceived usefulness have the strongest influence on intention to adopt fitness trackers in Chile for healthcare. In addition, health motivation is an indirect predictor of consumer's intention to adopt wearable technology through its effect on perceived usefulness.Practical implicationsThe study contributes to a better understanding of consumer intention to adopt wearable technology for healthcare objectives in a less developed country in South America. Findings are useful for wearable technology managers, retail business and public policymakers.Originality/valueDespite the vast growth and importance of wearable technology for healthcare purposes, academic research considering less developed countries is scarce, especially the South American region. The proposed model and findings can extend this research gap. Theoretical and managerial implications are discussed as well as implications for public policy

Le chaînon manquant – l’équité comme déterminant ultime de la rentabilité des services ?!

International audienceL’équité est généralement considérée comme un levier clé du comportement humain. Les recherches en comportement organisationnel explorent l’équité en tant que levier des attitudes des employés. Les recherches en marketing soulignent le fait que la perception d’équité est un déterminent clé d’intention d’achat ainsi que de comportement d’achat. Cependant, à notre connaissance, aucun auteur n’a explicitement tenté d’articuler ces deux phénomènes. En nous basant sur un raisonnement déductif et des méthodes de délinéation, nous proposons que, à travers la diffusion d’expériences clients, de perceptions de valeur, d’attitudes, et de comportements, une symbiose de comportement organisationnel et de recherches en marketing agit de manière fondamentale sur la performance organisationnelle. Notre cadre conceptuel détermine l’influence des perceptions d’équité sur les attitudes des employés et sur la productivité des services par l’intermédiaire du développement de proposition. A son tour, cela génère une augmentation de la satisfaction client, de comportements d’achat et de rachat par le consommateur, et – enfin – de rentabilité

Partial Least Squares Structural Equation Modeling (PLS-SEM): An Emerging Tool for Business Research

Purpose – The authors aim to present partial least squares (PLS) as an evolving approach to structural equation modeling (SEM), highlight its advantages and limitations and provide an overview of recent research on the method across various fields. Design/methodology/approach – In this review article, the authors merge literatures from the marketing, management, and management information systems fields to present the state-of-the art of PLS-SEM research. Furthermore, the authors meta-analyze recent review studies to shed light on popular reasons for PLS-SEM usage. Findings – PLS-SEM has experienced increasing dissemination in a variety of fields in recent years with nonnormal data, small sample sizes and the use of formative indicators being the most prominent reasons for its application. Recent methodological research has extended PLS-SEM\u27s methodological toolbox to accommodate more complex model structures or handle data inadequacies such as heterogeneity. Research limitations/implications – While research on the PLS-SEM method has gained momentum during the last decade, there are ample research opportunities on subjects such as mediation or multigroup analysis, which warrant further attention. Originality/value – This article provides an introduction to PLS-SEM for researchers that have not yet been exposed to the method. The article is the first to meta-analyze reasons for PLS-SEM usage across the marketing, management, and management information systems fields. The cross-disciplinary review of recent research on the PLS-SEM method also makes this article useful for researchers interested in advanced concepts