A Quarter-Century Focus on Improving Service Quality

[Excerpt] The first International Quality in Service Symposium (QUIS) that took place in 1988 in Karlstad, Sweden, represented a particularly important starting point and stimulus for the scientific discussion of service management issues. Since then, service management research has developed significantly, and a specific scientific community has evolved. At several prestigious universities all over the world, service research centers have been established and a growing number of service-related books have been published. Moreover, an increasing number of academic journals with a focus on services are gaining an international reputation

Justice Accessibility in perspective of Juristic Rational Science with Specific Dimension of Medical and Forensic Science

To get the Justice accessibility, the Medical and Forensic Science are found to function as one of roots of the Juristic Rational Science as the supplement specifically to ensure justice in matters of offences as murder, culpable homicide and others to obtain the evidence for reliance and proven or disproven the guilt or innocence of the person. In the offences of the life and personal liberty of humans, satisfactory justice accessibility is not found possible only in Juristic Rational Science without the support of Medical and Forensic Science, this research has inclusions of Justice Accessibility in Juristic Rational Science as to the offences against the human body which are the direct integral part of the life (soul) and personal liberty (whatever is needed for the human body to alive basically and advanced) of human with the coordination of Medical and Forensic Science including Medical Jurisprudence simultaneously

Human Rights of Men in the World of Globalization-An Essence of Time: A Critical Appraisal

The life, liberty, and security of men cannot be given into the hands of women as a puppet in the Rule of Law under the conception of human rights, bearing in mind the “abuses of the law, preconceived ideology, predefined consequences and others against men, subjecting to exceptions.”  Men have also the universal, inherent inalienable, and natural human right to life with dignity and security. In today’s changing globalized scenario, the human rights of men have become the need of the hour and essence of time by reason of arbitrary deprivation and denial of human rights. This research has no intention against women’s human rights and feminism in any case and circumstance.  Gender neutrality is required in today’s context for certain matters as to human rights otherwise than some exceptions and exclusions in accordance with the time, necessity, circumstances, and others in this regard This research has especially emphasized the specification of human rights of men in a global perspective. This research has emphasized the human rights of men in the world of globalization as an essence of time as available

Meninism and Preconceived Ideology with specific Indian Dimension of Human Rights in Today’s Changing Globalized Scenario: A Critical Appraisal

Men and Women both are an integral part of nature and integrant with each and another for wholeness to ensure the existence and survival of this human life in contrary time also for revitalization and revival in this mortal world. When time is changed then human conduct also changes consequently some women are abusing the law against men resultantly human rights of men are being violated very seriously in the gravest manner which is the contravention of life, personal liberty and security of men. The deprivation and endanger of life, personal liberty and security of men is in very plight conditions under exceptions in India. To prevent the abuses of law, preconceived ideology, predefined consequences against men in the protection of human rights to secure ends of justice for men is now need of hour and necessity. This research paper deals with human rights of men in today’s changing scenario. It has specially been emphasized on the preconceived ideology of people against men on this basis the discrimination and decision are taken prejudicially. Some laws also are in existence due to this preconceived ideology which is not justified in today’s changing globalized world under rule of law and democratic society, subjecting to exceptions. This preconceived ideology and its predefined consequences against men are inconsistent with and in derogation of human rights, abridging and taking away the rights of men. It reveals the Quantum of doctrine of protective discrimination for women against men, bearing in mind the principle of reasonable classification. When any person says or justifies that the particular thing is right or wrong, the same is stated on the basis of foundation root or quantum of knowledge of that person thereby the person has the understanding and sensibility accordingly and consequently, the person acts. But this research article does not include misogyny. It is not against the feminism. The history gives the evidences about the untold sorrow of women for the contravention of their human rights. This research article also is in favour of women empowerment and women human rights but no innocent men be sentenced. Everyone has inherent human rights by birth including human rights of men. Human rights for men are also available as per laws in today’s changing globalized world.&nbsp

Supplier-Switching Inertia and Competitive Asymmetry: A Demand-Side Perspective

Building on strategic management, operations strategy, and supplier management literatures, this article presents a framework for supplier selection from the demand-side perspective. We highlight the role of a purchasing firm’s switching inertia in the supplier selection process and demonstrate the usefulness of our framework for the industrial automation industry. Empirical data for this study was collected from 171 corporate and plant-level executives in pharmaceutical, chemical, and paper-and-pulp manufacturing industries in the United States. A series of Web-based individually customized discrete choice experiments asked the respondents to either switch to the new supplier or stay with the existing supplier. Based on the results of these experiments, we demonstrate the existence of switching inertia in the supplier-selection process and discuss the managerial implications for incumbent and challenger supplier firms

Study on informed consent process in shared decision making among patients scheduled for various kind of surgeries at a medical school of northern India : Study on informed consent process

Aim: To study perceptions of specialists and patients with respect to the informed consent process in shared decision making. Methods: A cross sectional study was done among doctors of various departments carrying various kind of surgeries at a medical school of northern India. One hundred and twenty five specialists and two hundred and fifty patients finished an organized survey on the informed consent process. Results: Out of total specialists, 81 (64.8%) were men and 44 (35.2%) were women; 98 (78.4%) were trained professionals/super subject matter experts and 27 (21.6%) were occupants. Practically all patients (94.8%) detailed that they had picked the treatment strategy proposed by specialist. Not exactly 50% of doctors 52 (41.6%) announced being completely familiar with the educated assent process, Critical disparity was enlisted between the responses from patients and doctors to every one of the inquiries contrasting their encounters in regards to the strategy of getting educated agree to treatment (p< 0.001). Conclusion: There exists a gap among doctors and patients concerning both comprehension and information on the informed consent process. The distinction in discernment and halfway information on the lawful ramifications of informed assent shows that consenting in its ongoing structure isn't educated and ought to be rethought to accomplish patient independence, which is a definitive objective of informed consent

Supplier-Switching Inertia and Competitive Asymmetry: A Demand-Side Perspective

Building on strategic management, operations strategy, and supplier management literatures, this article presents a framework for supplier selection from the demand-side perspective. We highlight the role of a purchasing firm’s switching inertia in the supplier selection process and demonstrate the usefulness of our framework for the industrial automation industry. Empirical data for this study was collected from 171 corporate and plant-level executives in pharmaceutical, chemical, and paper-and-pulp manufacturing industries in the United States. A series of Web-based individually customized discrete choice experiments asked the respondents to either switch to the new supplier or stay with the existing supplier. Based on the results of these experiments, we demonstrate the existence of switching inertia in the supplier-selection process and discuss the managerial implications for incumbent and challenger supplier firms.Verma37_Supplier_switching_inertia.pdf: 402 downloads, before Aug. 1, 2020

Surprise, Anticipation, and Sequence Effects in the Design of Experiential Services

The most salient or peak aspect of a service experience often defines customer perceptions of the service. Across two studies, using the same novel form of a scenario-based experiment, we investigate the design of peak events in a service sequence by testing how anticipated and surprised peaks influence customer perceptions. Study 1 captures the immediate reactions of participants and Study 2 surveys participants a week later. In both studies we find a main effect for the temporal peak placement, confirming the positive influence of a strong peak ending. When assessing the peak design strategies of surprise and anticipation, we find in Study 1 that surprise and anticipation moderates the temporal peak placement (e.g., early peak versus late peak) on overall customer perceptions, with the surprise peak at the end of an experience yielding the strongest effect. In Study 2 we see that the remembered experience of a surprise peak positively affects customer perceptions compared to an anticipated peak regardless of the temporal placement of the peak. We also find that the infusion of a surprise peak ending has a lasting effect that amplifies the peak-end effect of remembered experiences. Drawing on these findings, we discuss the role of surprise, anticipation, and sequence effects in experience design strategy.Kwortnik36_Surprise.pdf: 152 downloads, before Aug. 1, 2020