AI Watch - Artificial Intelligence in public services: Overview of the use and impact of AI in public services in the EU

This report is published in the context of AI Watch, the European Commission knowledge service to monitor the development, uptake and impact of Artificial Intelligence (AI) for Europe, launched in December 2018 as part of the Coordinated Plan on the Development and Use of AI Made in Europe. The report presents the results of the mapping of the use of AI in support of public services in the EU. The analysis serves to contribute landscaping the current state of the art in the field, and provide a preliminary overview of Member States efforts to integrate AI in their government operations and adopt AI-enabled innovations in the public sector. From the analysis it emerges that the interest on the use of AI within governments to support redesigning governance processes and policy-making mechanisms, as well as to improve public services delivery and engagement with citizens is growing. Governments across the EU are exploring the potential of AI use to improve policy design and evaluation, while reorganising the internal management of public administrations at all levels. Indeed, when used in a responsible way, the combination of new, large data sources with advanced machine learning algorithms could radically improve the operating methods of the public sector, thus paving the way to pro-active public service delivery models and relieving resource constrained organisations from mundane and repetitive tasks.JRC.B.6-Digital Econom

AI Watch - Artificial Intelligence for the public sector

This the report of the 1st AI WATCH Peer Learning Workshop on the Use of and Impact of AI in Public Services organized by JRC/B6 jointly with DG CNECT/H4. The workshop discussed the current state of AI in the public sector that shows how AI is widely experimented across European countries. From the analysis of results of the JRC activities on AI for the public sector conducted as part of the AI WATCH it emerged that these technologies are mostly applied in general public services, economic affairs and health services, with most Chatbots often mentioned. Most AI based innovation, however, seems to be mostly incremental or technical, with innovation truly causing disruptions in the public service model being limited. From the discussion in working groups and plenary it also emerged that activities of the AI Watch task on AI for the public sector should prioritize on the following Policy domains: Health, Education, Public Order, Housing, Transport and Agriculture. Finally, since an important part of the debate revolved around the topic of AI and data governance, it was decided to focus the 2nd AI WATCH Peer Learning Workshop with Member States on this domain.JRC.B.6-Digital Econom

The Future of Cities

This report is an initiative of the Joint Research Centre (JRC), the science and knowledge service of the European Commission (EC), and supported by the Commission's Directorate-General for Regional and Urban Policy (DG REGIO). It highlights drivers shaping the urban future, identifying both the key challenges cities will have to address and the strengths they can capitalise on to proactively build their desired futures. The main aim of this report is to raise open questions and steer discussions on what the future of cities can, and should be, both within the science and policymaker communities. While addressing mainly European cities, examples from other world regions are also given since many challenges and solutions have a global relevance. The report is particularly novel in two ways. First, it was developed in an inclusive manner – close collaboration with the EC’s Community of Practice on Cities (CoP-CITIES) provided insights from the broader research community and city networks, including individual municipalities, as well as Commission services and international organisations. It was also extensively reviewed by an Editorial Board. Secondly, the report is supported by an online ‘living’ platform which will host future updates, including additional analyses, discussions, case studies, comments and interactive maps that go beyond the scope of the current version of the report. Steered by the JRC, the platform will offer a permanent virtual space to the research, practice and policymaking community for sharing and accumulating knowledge on the future of cities. This report is produced in the framework of the EC Knowledge Centre for Territorial Policies and is part of a wider series of flagship Science for Policy reports by the JRC, investigating future perspectives concerning Artificial Intelligence, the Future of Road Transport, Resilience, Cybersecurity and Fairness Interactive online platform : https://urban.jrc.ec.europa.eu/thefutureofcitiesJRC.B.3-Territorial Developmen