Interrole Conflicts in the Hospitality Industry: The Role of Positive Affectivity as an Antidote

This study investigates the role of positive affectivity as a buffer against the detrimental effects of interrole conflicts on frontline hotel employees’ job performance and turnover intentions. Data collected from a sample of frontline hotel employees in Turkey serve as the study setting. Results and their implications are discussed, and directions for future research are offered

Gender-choice behavior linkages: an investigation in the hospitality industry

Purpose – The purpose of this study is to investigate whether males and females differ on the emphases they place on core service and relational service in choosing a hotel. Design/Methodology – Data were gathered from the residents of a metro area in the United States. Three hundred and forty-one residents participated in the study. The Del statistic, an undertapped technique, was used. Findings – The results reveal that male and female guests are essentially the same in the importance they place on core and relational services in choosing a hotel. Originality of the research – Empirical research about the hotel choice behavior of female guests is scarce. Therefore, this study addresses this underresearched issue

Automated Lane Change Decision Making using Deep Reinforcement Learning in Dynamic and Uncertain Highway Environment

Autonomous lane changing is a critical feature for advanced autonomous driving systems, that involves several challenges such as uncertainty in other driver's behaviors and the trade-off between safety and agility. In this work, we develop a novel simulation environment that emulates these challenges and train a deep reinforcement learning agent that yields consistent performance in a variety of dynamic and uncertain traffic scenarios. Results show that the proposed data-driven approach performs significantly better in noisy environments compared to methods that rely solely on heuristics.Comment: Accepted to IEEE Intelligent Transportation Systems Conference - ITSC 201

Adaptation to International Assignments: Dimensionality and Strategies to Facilitate Adjustment of Expatriate Managers in Turkey

Uses data collected from a sample of expatriate managers on assignments in Turkey to attempt to examine the dimensionality of expatriate adjustment. Suggests that the results offer support to earlier findings that expatriate adjustment is a multifaceted construct. Shows that the measure developed to capture the different dimensions demonstrate satisfactory internal consistency reliability and concurrent validity. Discusses strategies to facilitate the adjustment of expatriate managers to their assignments

Patronage Motives and Product Purchase Patterns: A Correspondence Analysis

Examines patronage motives and product purchase patterns within the context of a mall. Specifically, determines: the relative importance consumers attach to a set of 24 patronage motives when choosing a place to shop; these shoppers’ purchase patterns of a set of 21 products; and inter and intra similarities/dissimilarities among motives and product purchase patterns. Managerial implications for mall administrators are discussed. Concludes that to enhance its appeal to variety seeking shoppers, the mall should monitor consumer buying trends and make necessary adjustments to its tenant mix. Amenities and center quality also need to be considered. Recommends further research of this type in other communities

Service Quality in the Postal Services in Turkey: A Canonical Approach

This article reports the results and managerial implications of a Turkish study which investigated relationships between service quality, background characteristics and, customer satisfaction and selected behavioral outcomes

Banking Behaviour in an Arabian Gulf Country: A Consumer Survey

The origins of commercial banking in Saudi Arabia can be traced to the opening of a branch of the Netherlands Trading Society in 1927 in the port of Jeddah, mainly for the benefit of the pilgrims from Indonesia, then a Dutch colony. Development of a domestic banking system in Saudi Arabia, however, has a relatively recent history. In fact, it was not until the 1950s that local commercial banks (National Commercial Bank and Riyadh Bank) were established in the Kingdom. The pace of banking activity and bank holdings were low until the mid 1970s (Habib et al., 1987). Two events during that time significantly affected the Saudi banking scene. One was the 1973 oil boom which resulted in an explosion of financial transactions and required a comprehensive array of banking services. The second was the government’s programme of Saudisation which required all foreign-owned banks to convert to joint-stock companies with majority ownership transferring to Saudi nationals. The Saudisation process made branch expansion and capital increases possible for the banks

Management Know-How Transfer to Saudi Arabia: A Survey of Saudi Managers

Considers the effectiveness of foreign business education as a conduit for management know-how transfer to Saudi Arabia. Uses data from a survey of Saudi managers returning from study in the USA. Highlights skills seen as important and unimportant for daily operations in Saudi. Cites factors such as marketing, importing and negotiation skills as key elements. Notes the importance of Saudi organizations adapting their cultures to today\u27s realities