Degree of motivation of international hospitality students in their work place

The research aimed to investigate international students' levels of motivation to work in the hospitality industry. A survey was conducted with 193 international hospitality students in Brisbane and the Gold Coast, Southeast Queensland, Australia. The research, using expectancy motivation theory, found that the level of motivation during their industry experience programs was not high. This outcome should provide valuable information for education providers and industry practitioners to help them improve motivation levels of international students who study hospitality programmes overseas. © Journal of Hospitality, Leisure, Sport and Tourism Education

Role of hotel design in enhancing destination branding

No abstract available

Conflict and collaboration between different stakeholder sectors in heritage tourism development in a newly industrialised country

EThOS - Electronic Theses Online ServiceGBUnited Kingdo

The successful conference venue: Perceptions of conference organizers and hotel managers

Within the conference industry there are differences in the needs and requirements of those who organize conferences and those who provide venues for them. Focusing on the situation in Korea, this article investigates the prior attributes required of a venue by conference organizers (CO), the demand side of the industry, and by hotel managers (HM), the supply side. This research is also aimed at identifying the common operational problems in hotels used as conference venues, and investigating if there is any correlation between these problems and the hotel attributes highly valued by the buyers in the conference industry. According to the results of this study, there are significant disparities between the attributes and common problems in the hotel conference industry from the perspectives of CO and HM

Casino security risks and outsourcing criteria

Security is a major issue for casinos and other gambling establishments. millions of dollars change hands at a casino in any one day and patrons must feel safe and that the gaming is honest and secure. This study consists of two parts. The first focuses on the security risks facing casinos including those associated with theft, cheating, cyber threats, underage gambling, and Internet gambling. The second investigates the criteria that should be taken into consideration when choosing an outside security organization for a casino. These include image and reputation, cost effectiveness, communication and level of control, knowledge and experience of security, and culture and employees. Recommendations are made on how overall security can be improved on gambling premises and how successful implementation of outsourced security can be made

Key characteristics of multicultural festivals: A critical review of the literature

Many societies are becoming progressively more multicultural and the importance of, and interest in, building well-functioning multicultural societies is growing. With such interest in becoming well-functioning multicultural societies, a number of multicultural festivals have emerged in many societies as one of the strategies within a multicultural policy for promoting social harmony and social integration, and celebrating cultural diversity for both ethnic minorities and the dominant population. While these festivals have become a significant part of social life in a multicultural society and they offer a unique and valuable experience to its visitors, there are few studies published which focus on the role of multicultural festivals in a multicultural society. The purpose of this paper, therefore, is to propose the key characteristics of multicultural festivals by drawing upon the literature from various sectors in order to conceptualize the role of multicultural festivals. The paper concludes that multicultural festivals play a significant role in multicultural societies for the development of successful multiculturalism

Service quality in the airline industry: Comparison between traditional and low-cost airlines

The aim of this study is to assess service quality in the airline industry from the customer's perspective, explore how perceived service quality affects customer satisfaction and loyalty-related behavior, and whether the factors affecting service quality, customer satisfaction, and loyalty differ between full-service and low-cost airlines. The data were collected through questionnaires based on previous research and 153 were completed by passengers who had traveled by air in the previous 6 months. Traditional airline passengers have significantly higher perceived service quality and customer satisfaction. However, there is no significant difference in loyalty-related behavior. Overall service quality has significant influence on customer satisfaction in both traditional and low-cost airlines. However, the effect of service quality on behavioral intentions is only significant for traditional airlines. The results suggest that management of traditional and low-cost airlines should maintain service quality as it affects customer satisfaction