Automated Certificate Issuing and Students’ Management System for College of Technology, Jaffna: Sri Lanka

The Jaffna, College of Technology examination and the student enrolments were conducted in handwritten method. An investigation was conducted to computerize their administration and the examination division. Thus, a designed maintains system named College of Technology Management System (COTMS) for entire details of the institute with an objective; to formulate a computer software application for Jaffna College of Technology. COTMS was developed by using C#.Net programming language and Relational database management system in design the secured database with some particular rights to access the system, it also facilitated us in maintaining the entire students’ records effectively and print the final certificate without much effort<br

Customer Satisfaction in Terms of Physical Evidence and Employee Interaction

The study makes an attempt to compare and explore the level of customer satisfaction in terms of physical evidence and employee interaction between Earlier Established Banks (EEB) (before 2008) and Newly Established Banks (NEB) (after 2008) in the northern region of Batticaloa, Sri Lanka. The results indicate that all the banks have the attribute of high level customer satisfaction with the bank service provided in terms of physical evidence and employee interaction. Further analysis confirms that there is a difference in the service being provided and the layout of physical evidence between EEB and NEB in creating customer satisfaction