Research Shows the Cost Benefits of Resident Services on the Performance of Property Operations

In the past, anecdotal evidence has suggested that resident services in affordable family housing help reduce operational costs. This is the third study to support and validate that anecdotal evidence with concrete data. The study found that resident services reduce operational costs related to vacancy loss, bad debt and legal fees

Cost Benefits of Resident Services on Select Categories of Property Operations: A Comparative Study

In 2008, Community Housing Partners (CHP), with funding and research support from NeighborWorks America, engaged in a study to better understand the financial impact of resident services on property performance in service-enriched affordable family rental housing. Examining data from FY 2006 and 2007, this study finds that operational costs relating to vacancy loss, bad debt and legal expenses were significantly lower at properties with resident services than at those without resident services. In addition to these findings, the report offers opportunities for future replication, development of best practices and recommendations for next steps