In 2008, Community Housing Partners (CHP), with funding and research support from NeighborWorks America, engaged in a study to better understand the financial impact of resident services on property performance in service-enriched affordable family rental housing. Examining data from FY 2006 and 2007, this study finds that operational costs relating to vacancy loss, bad debt and legal expenses were significantly lower at properties with resident services than at those without resident services. In addition to these findings, the report offers opportunities for future replication, development of best practices and recommendations for next steps
