User resistance in post enterprise resource planning implementation phase

User resistance in post Enterprise Resource Planning (erp) implementation phase is one of the main causes for failure of erp systems. Existing research identified different factors that cause erp failure in the post erp implementation phase. However, existing research is fragmented without strong theoretical base. The main objective of this study is to identify factors that cause user resistance in the post erp implementation phase using innovation resistance theory as a theoretical lens. The study used causal research design as a research method. Data was collected using Google’s online form. The empirical data from this research revealed that risk barriers and usability barriers as main factors that increase user resistance in the post erp implementation phase. The research also developed and validated data collection instruments to use innovation resistance theory for empirical investigation of user resistance in the post erp implementation phase for other researchers. It has also practical implication for managers what intervention to undertake so as to increase success of erp system implementation

Factors influencing information security compliance: an institutional perspective

Information is the critical resource of modern organization that needs to be protected from both internal and external threats so as to sustain in this competitive business environment. In order to do so, comprehensive security policy must be formulated and implemented. Every employee of the organization must comply with the organization’s security policy. Although organizations implement information security policy, it is commonly observed that employees do not comply with the organization information security policy. The purpose of this research was to identify organizational factors that shape employees behavior to comply with information system security policy in Ethio-telecom. Data were collected via using survey method. Multiple linear regression was used as data analysis method. The study result showed that management support, awareness and training, and accountability are leading organizational factors that shape employees behavior to comply with the existing information system security policy. This is a single case study; it cannot be generalized for other organizations. Other researchers can replicate this research for generalizability of the research findings across different contexts

Designing E-Banking Cardless Transaction Services Framework for Banking Sectors in Ethiopia

E-banking cardless technologies, enable to withdraw cash from ATM without virtual or any physical card. It increases enhanced utilization of ATM banking services and improve flexibility of services to customers. The purpose of this research was to develop cardless e-banking services. The study used design Science research methodology. The study uses requirement elicitation method to identify and analyze existing system challenges then to design E-banking cardless transaction services framework. Based on the proposed framework, the software was developed that allows customer to withdraw cash from ATM machine using their mobile phone. Based on the study result, card expiration, captured, dispute and forgotten were the main challenges to the exiting ATM based banking services. All of the respondents were used Mobile and ATM services. Domain experts were evaluated both the framework and the prototype, acceptable result was found from the evaluation. The integration of ATM and Mobile banking services and the ECTS framework development can enhance utilization of E-banking services

Top Management Lead Entrepreneurship in Handling Competing Institutional logics for DHIS-2 Adoption in Ethiopian Public Health Care Context

IT governance matters in information system implementation. However, managers are left with generative strategies to address contradictory issues in health information system(HIS) implementation. The prescriptive and unilateral IT governance framework is inadequate to design appropriate IT governance mechanisms in complex HIS where diversified actors with different IT perspectives are in play. IS research advocate to employ collaborative and loose coupling strategies to address contradictory issues in complex health setting, yet it is rarely depicting how managers employ collaborative and loose coupling strategies to incorporate all stakeholders. This study aimed to explore how managers design IT governance mechanism in the case of District Health Information System 2(DHIS-2) adoption in public health care setting where multiple stakeholders are in play. Institutional logic concept is used to understand how stakeholders’ principles, assumptions and goal influenced IT governance mechanism design. The finding depicts first how lack of resource and technical capacity generate dominant actors and later how these dominant actors’ institutional logic shaped IT governance mechanism design. The study highlighted how high level official new to the context with decision right guided senior managers to devise various proactive IT governance mechanisms (stakeholders’ participation, experience sharing, demonstration, training, piloting, internal and external system evaluation, delaying) to consider new alternatives. These IT governance mechanisms enabled managers and actors to distance from the prevailing institutional logics, garnered more actors with resource and technical capacity to the new system, weakening the dominant institutional logics and used as a foundation to make prompt decision. On the other hand the study highlighted how dominant institutional logics challenged this entrepreneurship with country wide established network for decade. The study highlighted the importance of high level official distance from the prevailing institutional logics and guidance to enable senior managers designing better IT governance mechanism which incorporates all stakeholders for system adoption

ICT Integration in Ethiopian High Schools

The purpose of this research is to describe the status of ICT integration in Ethiopian high schools. Ethiopian government invested millions of dollars every year to purchase of ICT devices and provide short term ICT training for teachers. However, the impact of this initiative was not systematically assessed whether it brings the expected impact on the quality of education. In other words, if teachers integrate ICT with pedagogy (use ICT to deliver instructions in the classroom), it is assumed that ICT is used to improve the quality of education. The research was undertaken using descriptive research method. For data collection, questionnaire, one to one interview, focused group discussion and classroom observation was used. The participants of the study include teachers, students, vice directors for teachers’ professional development, ICT technicians, and ICT4E and teachers professional development experts. During the study, 600 teachers, 120 students, 30 directors, 30 ICT technicians and 12 regional ICT4E and teachers professional development experts and four ICT4E expert at the federal level were involved The data was analyzed using descriptive statistical methods. There are two basic type of ICT devices used in the school, namely Plasma TV and computers. Plasma TV was introduced as instructional delivery tools. The main finding of the research is that ICT is still at a lower stage of integration. Although the Plasma was intended to enrich the classroom instruction with technology, almost in 50% of the schools, it is not used because of timely maintenance and power interruption. Computers are mainly used for teaching basic computer skills. Very few teachers try to use computers to enrich their instruction in the classroom. This is done by the individual teacher’s initiative. There is no school level vision how ICT is used for pedagogical application. The study concludes that ICT integration in the schools require careful planning that considers contextual factors such as availability of electricity, availability of ICT technicians, availability of adequate budget to maintain existing devices and buy new devices, good ICT pedagogical knowledge and overall ICT strategy plan to integrate in the schools. In the Ethiopian case, there is no well articulated and detailed plan how ICT is integrated and specific expected benefits to be achieved rather than stating general benefits adopted from the literature

Factors Influencing Knowledge Transfer in Onshore Information Systems Outsourcing in Ethiopia

Knowledge transfer in onshore information systems (IS) outsourcing projects in Africa is an important but under-researched phenomenon. This study focuses on the client-vendor perspective and examines the factors that influence knowledge transfer in onshore information systems outsourcing in Ethiopia. Conceptually, knowledge-based perspectives of IS outsourcing is used to identify an initial set of factors to frame the empirical study. This is followed by semi-structured interviews with ten project managers. The findings indicate that five key factors, namely mutual absorptive capacity, mutual learning intent, mutual trust, mutual disseminative capacity and project staff turnover influence knowledge transfer in outsourced IS projects. The results suggest that development and management of the resources, processes and behaviors implied by these factors are vital to ensure successful inter-organizational knowledge transfer and to reverse or minimize the failure rates of outsourced IS projects. The study concludes with implications for research and practice

IT Governance for Balancing Evolveability and Standardization in Health Information System Implementation in Ethiopian Context

Failing to balance standardization and evolveability in IS design and implementation process results sustainability failure which is common in developing country. IS research provides various IS design solution including layered modular architecture to address both evolveability and standardization simultaneously. However, this design solution requires appropriate IT governance mechanisms which lacks both theoretical and empirical explanation in IS research. The core of this research is understanding IT governance mechanism design that can balance standardization and evolveability in the course of IS design and implementation. The research uses the case of District Health Information System-2 (DHIS-2), layered modular architecture, design and implementation in public health care context of Ethiopia. The major research question guiding this study is how IT governance mechanism design and its interplay with IS architecture design shape DHIS-2 design and implementation process towards standardization and/or evolveability? The research strategy adopted in this case will be based on an interpretive case study approach

ICT Assimilation in Ethiopian Institutions

Information and Communication Technology (ICT) affects how organizations deliver services to their customers. ICT is now used not only to improve back office routine activities but also to act as strategic partner for achieving organizational goals. Although ICT has many benefits for organizations, its assimilation is the most challenging process as there are high failure rates as reported by many researchers. This paper examines the factors that influence ICT assimilation in organizations. The extant literature in this area is focused on high-income countries. There is a dearth of ICT assimilation research in lowincome countries like Ethiopia. Therefore this study will attempt to validate ICT assimilation model developed for highincome countries with new data from a low-income country. A modified model of Chatterjee et al’s (2002) Web Assimilation model will be used to investigate ICT assimilation in Ethiopian institutions. Four variables (top management championship, extent of coordination, strategic investment rationale, and technology readiness) will be discussed in relation to ICT assimilation. This study will use survey method for data collection in service sector institutions run by the government