Evaluasi Pelayanan Publik Produk Hukumonline.com untuk Mengetahui Kebutuhan Pelanggan Kasus PT Justika Siar Publika

Hukumonline.com is a legal information provider company in Indonesia that is committed to providing up-to-date legal information for all levels of society. The phenomenon of the problems in this study, from the products owned by Hukumonline.com, there are some products that are less satisfactory for customers. Broadly speaking, there are two things that cause this. First, because the products offered are still incomplete and not in accordance with customer needs. The second is due to the emergence of competitors who market similar products based on online bases. This research was conducted at PT Justika Siar Publika (Hukumonline.com), using 85 samples. The research method uses the concept of Quality Function Development using the Customer Voice (VoC) approach to Quality Houses (HoQ). From the results of the analysis, there are 8 important points that need to be corrected, namely: (1) The search process is facilitated, (2) the regional regulations are equipped, (3) the previous rules are completed, (4) Translate OLD multiplied, (5) The historical features of the regulations are complemented, (6) ILB is sent in accordance with the customer\u27s company background, (7) Retail subscription packages are provided, and (8) Discount prices are provided. So far, there are only 5 points for which the data is improved, namely in points 1 through 5. While 3 points at 6 to 8, it cannot be fixed due to inadequate treatment

Green Supply Chain Management with Life Cycle Assessment Approach for Degraded Forest Management: a Strategic-Fit Framework

Unsustainable forest management is considered as one of activities that leads to forest degradation. Together with deforestation, degraded forests are contributors to the greenhouse gas emissions from the forestry sector, so it needs to be controlled. Furthermore, degradation affects the forest's productivity, and thus will affect the performance of the company which owns the licence for the utilization of its timber forest products. The objective of this research was to be able to identify aspects in Green Supply Chain Management and Life Cycle Assessment which are considered the most relevant to be applied in the management of degraded forest, and further to be structured in form of framework. The method used in this research is a qualitative approach with a case study PT XYZ as the holder of a Business License for the Utilization of Timber Forest Products in Natural Forest, in East Kalimantan. Research data obtained through literature studies, field observations, and interviews with key personnel in the company. Data is then analyzed through reduction and concluded. The results showed that internal supply chain activities, namely forest planning, forest development, log production, and marketing, play a significant role in the process of greening the supply chain. The proposed GSCM-LCA Framework includes Green Planning, Green Operations, Green Distributions, and Green Marketing with LCA observations focusing on evaluating and analysing environmental impacts caused by their harvesting and transportation activities. The design of the framework in this study emphasizes strategic-fit, as an effort to adjust the company resources and abilities towards the opportunities in the external environment.    &nbsp

Analisis Kualitas Layanan Internet Banking dengan Menggunakan Metode E-servqual pada Bank Xyz

This research tries to analyze the quality of internet banking service of XYZ Bank with the aim to know attribute on internet banking service quality which need to be improved and maintained. The method used is E-SERVQUAL by using six dimensions of efficiency; fulfillment; reliability; privacy; responsiveness and contact. Analytical techniques to test hypotheses using two-sided test and Importance Performance Analysys to compare user ratings against actual perceptions and expectations. In this study researchers used questionnaires and interviews to internet banking users. The results of data collection processed by using SPSS program version 22. The results prove that there is a difference between the actual perception and the ideal expectations of users in each dimension of quality internet banking services that is efficiency; fulfillment; reliability; privacy; responsiveness and contact. The four dimensions found in quadrant I that need to be improved by management are: efficiency (E1); efficiency (E4); fulfillment (F5); and reliability (R9); and four dimensions are in quadrant II that need to be maintained ie reliability (R8 ); Privacy (P13); responsiveness (RP14); responsiveness (RP15) and contact (C17). Bank management can use the results of research as a strategy to improve or maintain the quality of internet banking services

The Factors That Influence OCBE in Generation X and Generation Y

Organizational Citizenship Behavior for Environment (OCBE) is very important to encourage the achievement of a Green Organization. This study aims to determine the effect of Leadership Style, Organizational Culture and Work Motivation on OCBE in two groups of workers, namely generation X and generation Y. This type of research is a quantitative research with a survey method with a sample of 86 employees in the Directorate General of Fiscal Balance. Analysis of research data using SEM-PLS. The results of this study indicate that Leadership Style, Organizational Culture, and Work Culture have an effect on employee OCBE either directly or simultaneously on generation Y employees but in the group X generation employees it is proven that Organizational Culture has no effect on OCBE

The Level of Community Participation in Tsunami Disaster Management in Pandeglang District, West Java, Indonesia

Currently, the biggest incidence of disasters caused 426 people's death in West Java is tsunami in the coast of Sunda Strait. One of the causes is unsuitable coastal layout managements. The participation of community in disaster management is needed to accelerate the recovery situation. The purpose of this study is to determine the level of the Pandeglang's community participation in recovering tsunami disasters. The method of the research is qualitative with description design. The results are the communities of Pandeglang District, the village's head and the district's head had had the collaboration how to involve the participation in disaster management of tsunami disaster starting from: 1) preparedness and mitigation program were starting from making planning program until finishing it, at the pre-disaster period; 2) communities have participated in making post commands, helping in evacuation of the disaster's victims and distributing many kinds of relief materials to the disaster's victims actively at the emergency response response; 3) most of the disaster's victims had collaborated to occupy the temporarily shelters and followed the back to normal life programs, at the post disaster period. Although the participation of Pandeglang community was not going as well as the Pandeglang Administration's District suggestions, but the important thing is most of them had participated actively. The conclusions of this research are: 1) the community participated and embroiled on the pre-disaster period, emergency response, and post-disaster period; 2) the level of the community's participation in Pandeglang District had achieved on acting together levels

Military Perceived Overqualification in A Civil Organization

The Indonesian military is currently faced with a situation in the colonel's career bottleneck so that there is the potential for overqualification of military employees working in government institutions. This symptom can lead to the situation of early retirement for military employees in civilian settings. As many as 157 colonels and lieutenant colonels working at the Ministry of Defense of the Republic of Indonesia were involved in a study to find out how the perceived overqualification and leader-member exchange was independently related to job satisfaction and the early retirement intention. The results show that leader-member exchange has a positive effect on job satisfaction but has positive effect on early retirement intention. Meanwhile, the perceived overqualification affects only employee job satisfaction, not on early retirement intention. Job satisfaction influences early retirement intention. Even so, leader-member exchange does have a negative effect on perceived overqualification. Policies aimed at improving the quality of subordinate superiors' relationships are needed to prevent early retirement intentions of employees who experience overqualification

The Improvement of Community Capacity in Facing of the Landslide in Sukajaya Subdistrict of Bogor Regency

The improvement of community capacity in facing the landslide is one of the best ways to avoid community from bad impact of this disaster. Even though, in the field, program of the improvement of community capacity must be accordance with the kind and level of impact. The purpose of this research was analyzing the improvement of community capacity in facing of the landslide. Research method used qualitative and phenomenology design, and data analyze used Miles & Hubermen & Saldana. The results of this research were a) assessment of risk disaster showed Sukajaya Subdistrict has middle to high level of landslide-prone; b) the knowledge, innovation and cultures showed enough to help the disaster management on the next time; c) the application of disaster risk reduction involved spatial management, land use for community agriculture, making new national park, and making disaster resilience village; d) the application disaster mitigation pre disaster with building permanent shelters, and post disaster by rehabilitation and reconstruction, reforestation and conservation; e) the strengthen of preparedness could take advantage of knowledge and awareness of community that have been high level. Suggestions were involved disaster program in local rules of Bogor Regency, continuing conservation program, conducting preparedness training program, and continuing mitigation program post disaster

The Effect of Compensation, Leadership, and Supervision on Performance of Government Civil Servants: Mediating Role of Adversity Quotient

The Unitary State of the Republic of Indonesia as a state Island biggest in the world which run the government republic presidential have amount The State Civil Apparatus is very large and greatly determines the performance of the government. As seen from the report the results of the evaluation of the performance of the State Civil Apparatus, are considered unsatisfactory. This study is intended to examine the factors that affect the performance of State Civil Apparatus employees. A total of 40 echelon III officials became respondents in this study based on the data staffing and BPS data obtained through Slovin calculations from a total population of 54 people state civil apparatus, way right district government, Lampung province with the level of echelon III. This study uses a quantitative and correlational approach to determine the effect of compensation variables. Leadership, supervision, on performance mediated by the adversity quotient. The data collection method used in this study is a survey method by distributing purposive questionnaires. The data obtained from the questionnaires were collected and then processed and analyzed using smart PLS software

Management for Lombok Strait with Traffic Separation Scheme (TSS) and Particularly Sensitive Sea Area (PSSA) to Implement the IMO Regulations

The growing field of shipping and the changes in the global military strategy of large countries which of course indirectly affect how well a country acts. As an archipelagic nation, Indonesia has the right to conceptualize a Traffic Separation Scheme to improve navigation safety in the Islands Sea Channel, based on Article 53 (6) of the 1982 United Nations Convention on the Law of the Sea (UNCLOS) 1982 and also based on the IMO General Provisions for Adoption, Appointment and Replacement of the Islands Sea Plate. Traffic Separation Scheme (TSS) is a dividing line between the navigation boundaries of trade ships and the territorial waters of national jurisdictions. The Traffic Separation Scheme (TSS) Scheme is a traffic management route system governed by the International Maritime Organization or IMO. Then we can know that Indonesia has the right and obligation to regulate its own sea. Departing from this, the concept of the Traffic Separation Scheme (TSS) and Particularly Sensitive Sea Area (PSSA) was coined, as an effort of embodiment, a derivation of "lex specialis" International provisions adopted by all sea users in the world.  This study uses a qualitative method with an explanatory approach. The procedure used to obtain this information is through literature review. Data analysis in this study uses SWOT analysis (strength, weakness, opportunity and threat) and POAC (planning, organizing, actuating and controlling).  The result for this case study, must prepare carefully for the implementation of TSS and PSSA in the Lombok Strait, as a country that has declared itself as the first archipelagic state in the world that has a separation in its narrow sea. Given that the implementation is just counting the days. Indonesia does not need to doubt the benefits of TSS and PSSA itself, because TSS and PSSA become a "win-win solution" for both the user and coastal countrie