PELATIHAN APLIKASI AKADEMIK RAPOR ONLINE BERBASIS WEB SEBAGAI ALAT BANTU MONITORING HASIL BELAJAR SISWA (STUDI KASUS: MADRASAH ALIYAH NEGERI 12 JAKARTA)

In order to suppor the government’s efforts at advancing the people’s prosperity and to make an educated the nation, and also to make one of the missions of STT-PLN to improve the education, research, and community service activities, the P2M team has an agreement to improve the education services at MAN 12 Jakarta. As the continuity of the previous P2M, the team focuses on the training of the web-based online report administrators. This application was built by the team and called SIRO MADU, an abbreviation of Sistem Informasi Rapor Online Terpadu. The goal of the P2M is to help the MAN 12 Jakarta to adapt and make use of the information technology development to ease some process which was manually done before, which at the end will im prove the service quality of the MAN 12 Jakarta. The target is to make MAN 12 Jakarta to be able to implement and has the ability to operate and manage the SIROMADU application program. It will also train the administrator of information technology department at MAN 12 Jakarta

Pengaruh Citra Merek dan Kualitas Pelayanan terhadap Kepuasan Peserta English Proficiency Test (EPrT) di Language Development CENTER (LDC) STT-PLN Jakarta

Brand image and service quality in the view of consumers will provide a positive trend in the process of perception experienced by consumers. A good perception will guarantee customer satisfaction. This study aims to determine the extent of the influence of brand image (X1), service quality (X2), both individually and jointly towards customer satisfaction (Y). The research was conducted at the Language Development Center (LDC), a work unit at STT-PLN which organizes the English Proficiency Test (EPrT) for final year students in all majors. The study was conducted for 6 months, from December 2018 to May 2019 where EPrT was held 5 times with 987 participants. Descriptive and inferential analysis was conducted to obtain administrative and questionnaire data. Samples were taken randomly using Slovin formula and produced 100 respondents. The questionnaire was processed by assumption test (validity, reliability, and normality) which then the data was processed by correlation analysis and path analysis to reveal the magnitude of the influence between variables both individually and collectively. The results showed that individually, brand image and service quality provided a positive trend toward customer satisfaction. Brand image has an effect of 25.5%, while service quality is 73.2%. Together, the two independent variables also have a significant influence on the dependent variable, with a ratio of Fcount > Ftable, or 252.40> 3.09