Achieving Value Co-creation in IT Outsourcing

Over the past few decades, information technology outsourcing has become a widely used and researched means for enterprises to enhance their performance. As future collaboration is the most desirable outcome between enterprises and IT outsourcing vendors, the purpose of this study is to construct a new model to examine: 1) whether information technology outsourcing satisfaction impact future collaboration, 2) whether value co-creation impact outsourcing satisfaction, 3)which factors influence value co-creation, and 4) whether trust influence enterprises’ commitments. This research assumes that: 1) trust predicts enterprises’ commitments; 2) customer orientation and participation, service quality, communication culture, and enterprises’ commitment predicts value co-creation; 3) value co-creation predicts information technology outsourcing satisfaction, 4) information technology outsourcing satisfaction predicts future collaboration. This model will allow enterprises and information technology outsourcing vendors to identify factors that can increase the chances for future collaboration. To achieve this goal, this research applied structural equation modelling, using Smart Partial Least Square (SmartPLS) software, as a method to empirically validate the model through a survey analysis containing 213 CEO or senior managers’ opinions obtained through valid measurements. The actual sampling yielded 207 useful questionnaires with a valid response rate of 97%. The results of this article show that trust strongly positively influences normative commitment, continuance commitment, and affective commitment; seven factors of customer behaviours and beliefs (such as: customer orientation and participation, service quality, communication culture, normative commitment, continuance commitment, and affective commitment) positively influence value co-creation; value co-creation strongly positively influences information technology outsourcing satisfaction; and information technology outsourcing satisfaction strongly positively affects future collaboration. The implications of this study and future work are also presented

A Holistic Perspective on the Performance Implications of Strategic Alignment in Knowledge Management

Recently, the importance of the information technology (IT) for effective knowledge management (KM) activities has been noted. The match of IT and KM is an important concern for executives. However, their efforts do not always yield positive organizational outcome since enough exceptions indicate that knowledge strategy and human resource management (HRM) strategy are interdependent that must be integrated with IT as a whole. Consequently, a linkage of effective IT strategy and KM strategy that are consistent with HRM strategy is the key to reduced costs, which in turn, will achieve a higher performance. Drawing on the concept of strategic alignment, this study proposes a KM strategic alignment model in the MIS area within which KM strategy, IT strategy, and HRM strategy, coexist. Survey research method is employed in this study. Empirical data for hypotheses testing are collected from top-ranking companies in Taiwan, yielding 161 valid samples. Performance implications of strategic alignment are examined using covariation approaches. The results suggest that strategic alignment among these three strategies contributes to business performance. Based on the research results, meaningful findings and conclusions are described and suggestions for future research are proposed

SOCIAL COGNITION AND THE EFFECT OF PRODUCT QUALITY ON ONLINE REPURCHASE INTENTION

An electronic commerce marketing channel is fully mediated by information technology, creating information asymmetry (i.e., limited information). Such asymmetry may impede consumers’ ability to effectively assess certain types of products, thus creating challenges for online sellers. Signaling theory can aid in the understanding of how extrinsic cues—signals—can be used by sellers to convey product quality information to consumers, reducing uncertainty and facilitating a purchase or exchange. This study proposes a model to investigate website quality as a potential signal of product quality and consider the moderating effects of product information asymmetries and signal credibility. The study also finds that perceived value and cognitive lock-in can predict consumer purchase intentions. Furthermore, personalized product recommendation (PPR) services offered by online retailers are found to influence consumer store loyalty. The results indicate that website quality influences consumers’ perceptions of product quality, and affects online purchase intentions. Website quality is found to have a greater influence on perceived product quality when consumers have higher information asymmetry. Signal credibility is found to strengthen the relationship between website quality and product quality perceptions for a high quality website. The implications of cognitive lock-in and product cues for increasing purchase intentions are discussed. Retailer learning reflected in higher quality PPRs is associated with both lower product screening cost and higher product evaluation cost. We also discuss which PPRs influence consumer repurchase intentions in electronic markets

A Study of the Job Stress and its Effect of the Information Systems Professional in Taiwan

This study conducts a survey to investigate the information systems professional\u27s job stress and its outcomes in Taiwan\u27s companies. The analysis is based on an organizational stress model. The results of this study indicate that (1) statistically significant difference exists between most of the job stressor and some items of the outcomes, (2) some moderating variables, such as type A personality and SDLC stage, are statistically significant in affecting the job stressor and the outcomes, and (3) statistically significant positive correlation exists between job satisfaction and psychological effects of the job stress

A Study on the Satisfaction of Supply Chain Management System from the View of Justice and Value

Due to the common, most enterprises have utilized information technology (IT) to enhance their competition and performance. Meanwhile, governments in Taiwan have encouraged enterprises to adapt e-commerce by putting policies and facilitating technology. Nevertheless, only few literatures discuss or evaluate the satisfaction of E-SCM after establishing information systems by enterprises. This research attempts to integrate three well-founded theories – Information System Success model (ISS), Organization Justice Theory and Consumer Value to develop our model. Using Structural Square Modeling (SEM) analysis performed on results of a questionnaire given to the providers of SCM who have established the E-SCM in their enterprises. The results showed that the distributive justice, procedural justice and interactive justice in the organization justice theory have a significant effect on the performance outcome in the E-SCM. It also showed that the system and service quality in the IS success model and the cost and service value in shopping value have a significant effect on the satisfaction of the E-SCM. The contribution of this study can be further research in academic and practical

An Exploratory Study of the Relationship among the High-level Management’s Security Awareness, Organizational Information Security Activities, and the Execution Level of Organizational Information Security

As the issue of information security becomes increasingly important, high-level management security awareness on operation of organizational information security activities is a significant factor in success. Hence, the aim of this research is to explore how the organizational information security activities are being influenced by high-level management security awareness, and to use information security standard BS7799 to evaluate the execution phase of organizational information security. Combining literature research, case study and the main security codes of BS7799, this paper proposes a conceptual model of high-level management security awareness, organizational information security activities and organizational information security standard in relation to each other. In our conclusion, we discovered that the higher the high-level management security awareness cognizance about industry risks, the implementation of security measures and the threats to organizational security not only facilitate the four information security activities of deterrence, prevention, detection and recovery, they also enhance the standard of organizational information security. In practice, the conclusion of this paper hopes to remind high-level management to be aware of the threats of human factors and also to strengthen risk evaluation and deterrence activity

A Study on Using Internet to Implement Constructivist Scaffolding Teaching for Research Method Course

“Scaffoldings” states to let teachers provide a temporary support to help the students developing their self-scaffolding, this temporary support (the scaffolds) might be a kind of teaching facility or teaching strategy, as the capability of the learner advanced, the learning responsibility will shift gradually to the student, finally the student can dominate his/her learning, and through learning he/she shall build up his/her own knowledge. In this study, Internet and the Constructivist Scaffolding Teaching Theories are applied to develop a teaching model based on the “Research Method”- a program for the first year in graduate school, so that information technologies can be applied to make up the teachers’ deficiencies in terms of energy, time and capability. On the other hand, taking the advantages of the traditional teaching model face-to-face communication, and interaction to make up the deficiencies of Internet teaching. To realize the effects of this instructional model, experimentation is adopted in this study. Differences of learning results between constructive scaffolding teaching model with Internet assistance (CSTMIA) and the traditional teaching model (TTM) are analyzed. The result of the study shows: (1) indeed the performance of the CSTMIA better improves the students’ learning achievement than that of the TTM, but it is not as good as the traditional teaching in terms of the learning performance, learning satisfaction and the growth of learning capabilities; (2) the result of the subsequent evaluation and analysis shows: based on the subjective realization from more than 60% of the students in the CSTMIA, they are positive toward the capability of such CSTMIA in the improvement of learning performance, learning achievement, learning satisfaction, interaction between teachers and the students, and the growth of learning capabilities, this proves that the CSTMIA implemented by this study helps improve the learning effect, strengthen the interaction between teachers and the students in certain extent. The contributions of this study are: (1) Based on the “Research Method” program, to develop that program’s Constructivist Scaffolding Teaching Model supplemented by Internet; (2) Based on the “Research Method” program, to see the influences of the Constructivist Scaffolding Teaching Model supplemented by Internet toward the learning performance, learning achievement, learning Satisfaction, interaction between teachers and the students, and the growth of learning capabilities

A Study on the Factors Influencing the Intention of Reusing an eCommerce Website

A customer’s intention of reusing an e-commerce website for shopping has a great consequence for the website’s profitability; therefore, understanding the factors that influence a Web-customer’s reuse intention is of great importance to e-commerce. This study examines the influencing factors by constructing an integrated model with the Motivation Hub and the Expectancy Disconfirmation Theory, and adopting the constructs of general and specific Internet self-efficacy, perceived performance, disconfirmation, satisfaction, and reuse intention. Six research hypotheses derived from the integrated model were validated by EQS using a field survey of the users of top 100 e-commerce websites in Taiwan. The academic implication of this study is that the integrated model explains the factors that influence Web-customers’ reuse intention. For practical application, the e-commerce companies can adopt the research outcomes to ensure the success of their websites