Evaluasi Kinerja Pelayanan Dinas Perhubungan Dalam Bidang Angkutan Umum Perkotaan (Studi Pada Dinas Perhubungan Kota Malang Provinsi Jawa Timur)

Human activities are accompanied by the movement and displacement of the place, so as to make the shift takes place far enough a transport. Transport (urban public transport) largely determine the development of an area, can facilitate the movement of human induced, goods, services and information. This study aims to describe the services to be run by urban public transport for the better. Research methods used in this research is descriptive research with qualitative approach. The results showed that the performance of the Department of transportation services in the field of public transport can be said to have been carried out in accordance with the applicable rules. The problem that arises is the only elementary are still able to be overcome through a sustainable approach undertaken by the Department of transportation by taking action against the officers who are in the service of transportation of Malang and the minibus driver were in the city of Malang