Emotions in business-to-business service relationships

Emotion in business-to-business service relationships regarding cargo services is explored. The service relationship is characterised by mutual trust and cooperation. Contact is mainly via telephone or e-mail with some face-to-face interactions and participants providing a complex, multi-skilled seamless service. Experience rather than training plays a vital role with long-term service relationships built up and maintained. Emotional sensitivity is acquired partly by experience and a repeat customer base but mainly through a genuine desire to help and get to know others. In contrast to the view of emotional labour bringing managerial control or adverse affects to service staff, the emotion engendered by this work is authentic expression bringing personal satisfaction

Fathers’ Commute to Work and Children’s Social and Emotional Well-Being in Germany

Using the German Socio-Economic Panel study, we addressed the main question: Is fathers’ commute to work associated with increases in child social and emotional well-being as measured in Strengths and Difficulties Questionnaires? If so, would this association be mediated by reduced time spent with children or moderated by change in family income due to commuting? The findings show that fathers’ daily commute to work was associated with more peer relationship problems, and it also appeared to be linked to more emotional symptoms and greater hyperactivity in children. Fathers’ weekly commute was also linked to child emotional problems. The likelihood of having peer relationship problems in children increased with the distance of fathers’ daily commute to work. This is one of only two studies on this important topic and much further research is warranted