Assessing service quality of e-waste recycling: A case study from Putrajaya, Malaysia

The quality of recycling services will reflect the effectiveness of recycling performance further improvements. Putrajaya residents were selected as a study site to evaluate the recycling services and assess the ability of the services provided. Data were collected using a stratified random sampling of the households using the questionnaires that have been prior tested for reliability.The critical incident technique (CIT) was used to identify and analyse the satisfaction and dissatisfaction of recycling services. Five successful service constructs identified were a good feeling, secured environment, facilities and efficiency, educational and peer pressure.The paper highlights the form of recovery strategies undertaken by the authorities as perceived by the households

Examples of recurrences.

<p>Table showing a fictitious cohort of Dupuytren’s patients and shows when recurrence has occurred by using the consensus definition. It also shows the recurrence rate that should be described in the paper.</p

Dimensions.

<p>The dimensions (numbered 1–4) were presented to the experts and the resulting consensus on each dimension is presented. The last column shows the percentage of experts that agreed on each consensus or a range of percentages, when the outcome differed in more than one round of the Delphi study.</p

Flow diagram.

<p>Figure showing shows the number of experts who were included in the study rounds and their country of origin.</p

A scatter plot of the gastrocnemius muscle and the measured muscle diameter with ultrasound.

<p>Scatter plot of the gastrocnemius mass of the affected limb and the diameter of the muscle measured with ultrasound. Correlation coefficients ranged between 0,957 and 0.971 (p<0.001 for all) for both raters and both ultrasound machines.</p

Experimental set-up.

<p>The experimental set-up of the ultrasound recording using the Philips L15-7io probe. (A) Position of the ultrasound probe in relation to the rodent, (B) illustration of the position of the tibial bone relative to the probe, (C) angulation of the probe (20 degrees in both the Z-Y axis) and (D) the position of the probe from above.</p

The difference between muscle diameter and the gastrocnemius muscle weight.

<p>A Bland Altman plot to visualize the difference between the muscle diameter measured and the gastrocnemius muscle weight (GMI) in percentage of atrophy. The GMI is plotted on the x-axis and the difference between the GMI and the muscle thickness ratio on the y-axis.</p

Decrease of muscle mass after denervation.

<p>The weight-based GMI and ultrasound-based muscle diameter in the operated leg expressed as a percentage of the non-operated side. To show the pattern without averaging, only the weekly data of the first animal are displayed.</p

Anatomy.

<p>An overview of the anatomy of the rat hind limb. (A) Depicts the anatomy of the muscles, (B) shows the skeletal system and (C) illustrates the major nerves.</p

Decreased skin blood flow in diabetic animals.

<p>Plantar skin blood flow was decreased in all diabetic animals (black bars) when compared to controls (white bars). Data is presented as mean ± SEM. *** p< 0.001 (two-way ANOVA with one repeated-measures factor ‘time’ with Bonferroni post-test).</p