The Economic Crisis Index Quarterly Update Q4 2022

As shown in the chart “ECI Quarterly Series: 2017-2022, the last quarter of 2022 (Q4 2022) index (38.9) remained high but dropped slightly from Q3 2022 index (40.8). This quarterly data updates the base working paper Unmasking the Tripping Point for the next U.S. Financial Crisis. This paper can be retrieved at: https://digitalcommons.pepperdine.edu/graziadiowps

Cross-Cultural Customer Satisfaction of High Technology Companies in China, India, and Japan

Customer satisfaction has become a very important aspect of business management in the high technology market. Companies that provide products and services world-wide often are concerned that customer satisfaction may be impacted by cultural differences. This study examines measures of customer satisfaction in China, India and Japan to determine whether or not there is a difference in satisfaction scores for field service, depot repair and help desk. The statistical results at a 5% confidence level indicate there is a difference in customer perception in all service support areas. The results clearly indicate that companies need to understand these differences in order to optimize the use of their resources and to adjust their service offerings to respond to their different customer needs and expectations

The Economic Crisis Index Quarterly Newsletter

This is the first issue of a quarterly newsletter publication that will update the Economic Crisis Index ™. This issue explains in detail the methodology of the Economic Crisis Index (ECI) and its comparison to other similar indices. Future newsletters will center on the ECI number and its implication to the American economy. These newsletters will be posted on the Pepperdine University Digital Commons

Unmasking the Tipping Point for the next U.S. Financial Crisis

The risks of the next U.S. Financial Crisis are increasing. Many Americans are fearful of the very negative financial impact of the next crisis especially since it could occur so soon after the negative impact of the Covid Pandemic on the economy. Financial safety nets are weak. The scope of the crisis includes decreasing values of assets, a recession caused by government policies, decreases in the value of existing bonds, and significant social stress fueled by political polarization after the 2022 midterm elections. We believe the solution to the fear begins with knowledge and a logical approach to assess key risk signals that open the door to formulate and implement actions that can effectively reduce the negative effects. This paper introduces a new risk index, which is called the Economic Crisis Index™. Five national policies and issues are identified as signals of changing risks. A review of policy actions and economic trends in the first two quarters of 2022 verifies that the risks of a crisis are increasing and nearing a tipping point from the post midterm election to mid-2023 period. Ironically, in the 1780s James Madison declared that financial and economic crises were increasing stress, which threatened the stability of the U.S. In that case, the political struggles were primarily between “the class with property and the class without property.” Much has changed in 240 years, but history has a strange habit of repeating itself unless appropriate early actions are taken. A list of financial information references is provided in the Appendix. These references provide potential information that practitioners and individuals can review, consider, and discuss with their financial resources to devlop the best solution(s) for their situation