Perceived Service Quality and Customer Revisiting Intention: The Case of "all you can eat" Asian Restaurants in Southern Taiwan

Purpose of this paper is to report on an investigation of the expected and perceived service quality at “all you can eat” restaurants in southern Taiwan. The findings of this study indicated that the service quality factors had a positive impact on overall customer satisfaction and revisiting intention. The results also showed that the “all you can eat” restaurant in Chiayi had a higher level for service related factors for “all you can eat” restaurants than Kaohsiung thus reflecting some regional differences in overall service quality. The analysis revealed a number of central and important properties attached to the consumption values associated with context of an “all you can eat” restaurant meal. Such insights can be of use to the management of restaurants in their efforts to improve the experience/quality for their customers and to increase customer loyalty. The consumer values identified here could also be used as suggestions concerning what to look for within more comprehensive empirical studies done in the future. This is the first study to are knowledge that examines "all you can eat" hospitality sector in Taiwan

Print and online news: remediation practices in content and form

Drawing upon the notions of remediation and bricolage, the present study investigates the content relationship of print and online news. The article analyses the main characteristics and changes occurring in the form of print and online news at a time when cultural, technological and economic imperatives nurture a new ethos in the practices of professionals and organizations. Print and online newspapers in Greece seem to share a symbiotic relationship, with the representational power of the print—articulated in news form and relevant news values and criteria—still being strong. Although displacement effects are hard to claim, both print and online media tend to refashion themselves. It remains to be seen whether this refashioning process will lead the two media to greater amalgamation, bringing them even to merge into one or whether divergence processes will prevail, generating distinct news forms

The mediating roles of psychological autonomy, competence and relatedness on work-life balance and well-being

© 2019 Fotiadis, Abdulrahman and Spyridou. The main objective of this current research is to investigate the impact of work balance on psychological well-being using employees within the hospitality industry in United Arab Emirates as statistical units. To meet the objective of this research, we developed a structural equation model to examine how psychological autonomy, psychological competence, and psychological relatedness affect psychological well-being and work-life balance, as well as the effect of work-life balance on psychological well-being. We also examine the mediating effect of work-life balance in these relationships. The results of this study show that psychological autonomy affect positively both psychological well-being and work-life balance, whereas psychological competence only affect psychological well-being positive. Moreover, psychological relatedness affects negatively both psychological well-being and work-life balance while work-life balance affects positively psychological well-being

News content online: patterns and norms under convergence dynamics

The article investigates evolutionary trends in online news presentation and delivery in the light of convergence dynamics. The case study of Greece is an example of how convergence ideas are ‘normalised’ in the actual content due to countering forces exercised by the dominant professional culture and organisational models in the news business. The findings provide evidence that the outcomes of this new culture of high interconnectivity that come along with convergence cannot be ignored even in countries with no advanced employment of its potentialities. At the same time, questions on whether, under conditions of scarce resources and a weak journalistic culture, convergence affordances actually create spaces for a more open and inclusive journalism or are used mainly as vehicles for economic survival, smothering any other potential, are raised

Delivering quality and memorable tourism experience

The role of service quality has become crucial for contemporary tourism destinations due to the rapidly changing business environment. It is therefore important to delineate quality experience drivers, outcomes, and methods to be followed to forecast and evaluate current and future memorable experience. Hence, understanding quality experience, its drivers and outcomes is vital, especially when experiences are at the core of all tourism offerings. The chapter starts with a discussion on the different dimensions of service quality. The second part of the chapter examines how service quality and customer satisfaction are influencing the industry. Finally, a case study is presented highlighting dimensions and outcomes of experiential quality relating to the visitors of Port wineries

Evaluating Factors of Small and Medium Hospitality Enterprises Business Failure: a conceptual approach

The aim of this paper is to present a comparison between macro and micro economic factors as they are suggested by the current literature in corporate failure field. Present study answers two research questions, firstly which the causes of corporate bankruptcies in tourism are, and secondly which metrics could help more on effectively predict a corporate failure. Based on a conceptual approach authors analyze and collect different macro and micro economic factors. Results indicates how strongly the various factors affect the quantity and intensity of bankruptcy applications and suggestions are given on how different models could be developed to predict the risk of bankruptcy in a macro or micro aspect. This is one of the first studies that investigates the effectiveness of different types of Corporate Failure metrics, which has, until now, suffered a dearth of conceptual studies in the field, especially in the context of national economies due to the economic recession

Perceived Service Quality and Customer Revisiting Intention: The Case of “all you can eat” Asian Restaurants in Southern Taiwan

Purpose of this paper is to report on an investigation of the expected and perceived service quality at “all you can eat” restaurants in southern Taiwan. The findings of this study indicated that the service quality factors had a positive impact on overall customer satisfaction and revisiting intention. The results also showed that the “all you can eat” restaurant in Chiayi had a higher level for service related factors for “all you can eat” restaurants than Kaohsiung thus reflecting some regional differences in overall service quality. The analysis revealed a number of central and important properties attached to the consumption values associated with context of an “all you can eat” restaurant meal. Such insights can be of use to the management of restaurants in their efforts to improve the experience/quality for their customers and to increase customer loyalty. The consumer values identified here could also be used as suggestions concerning what to look for within more comprehensive empirical studies done in the future. This is the first study to are knowledge that examines "all you can eat" hospitality sector in Taiwan

Tourism Demand and the COVID-19 Pandemic: An LSTM Approach

© 2020, © 2020 Informa UK Limited, trading as Taylor & Francis Group. This paper investigates the expected results of the current COVID-19 outbreak to arrivals of Chinese tourists to the USA and Australia. The growing market share of Chinese tourism and the fact that the county was the first to experience the pandemic make China a suitable proxy for predictions on global tourism. We employ data from the 2003 SARS outbreak to train a deep learning artificial neural network named Long Short Term Memory (LSTM). The neural network is calibrated for the particulars of the current pandemic. Our findings, which are cross-validated using backtesting, suggest that recovery of arrivals to pre-crisis levels can take from 6 to 12 months and this can have significant adverse effects not only on the tourism industry but also on other sectors that interact with it

Evaluating Factors of Small and Medium Hospitality Enterprises Business Failure: a conceptual approach

The aim of this paper is to present a comparison between macro and micro economic factors as they are suggested by the current literature in corporate failure field. Present study answers two research questions, firstly which the causes of corporate bankruptcies in tourism are, and secondly which metrics could help more on effectively predict a corporate failure. Based on a conceptual approach authors analyze and collect different macro and micro economic factors. Results indicates how strongly the various factors affect the quantity and intensity of bankruptcy applications and suggestions are given on how different models could be developed to predict the risk of bankruptcy in a macro or micro aspect. This is one of the first studies that investigates the effectiveness of different types of Corporate Failure metrics, which has, until now, suffered a dearth of conceptual studies in the field, especially in the context of national economies due to the economic recession

Tourism destinations\u27 online representation: a performance assessment

This study aims to expand the application of a website assessment model called the Website Quality Index (WQI), to a global sample of tourism destination sites, with an aim to create a representative global ranking system measuring effectiveness and attractiveness of tourism destination websites. The results of this study indicate that there is a disconnect between the destinations that rank highly in number of visitors and tourism spending when compared to the WQI ranking. These findings contribute to future digital marketing strategies for tourism destinations, and provide valuable insight into the importance of meeting consumer demands and an increased focus to keeping up with technological trends