Impact of Automation and Visualization on a Toyota´s European process

Internship Report presented as the partial requirement for obtaining a Master's degree in Data Science and Advanced Analytics, specialization in Data ScienceThis dissertation focuses on implementing automation and visualization in a Toyota’s European process that ensures compliance and customer safety across Europe. The Campaign Team within Toyota Motor Europe (TME) plays a crucial role in this Request process. Given its significance to the company, it is vital to automate and optimize this process and create visualization tools to enhance effective monitoring and informed decision-making. By incorporating the Toyota Business Process (TBP) framework, we defined thirteen steps for completing this project. We analyzed existing pain points in the Request process, set clear goals, proposed a To-Be process, and involved all stakeholders in tool development. To enhance efficiency, we relied on some concepts from the Toyota Production System (TPS), including Nemawashi, Genchi Genbutsu, and Poka-yoke. As a result, we significantly reduced manual work performed by the Campaign Team every time a new request is issued. Additionally, we provided all National Marketing & Sales Companies (NMSCs) with a visual overview of the Request process. Other benefits were also implemented in this project, such as job standardization, information centralization, and enhanced communication between stakeholders and the Campaign Team. Overall, this dissertation presents a methodology that can be replicated for enhancing other Toyota’s European processes