Kafkaesque experiences

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and EconomicsTrying to enhance the understanding of Kafkaesque experiences that greatly affect organizations and people and aiming to fill the gap in the literature on this topic, this study was developed. A qualitative research allowed a true clarification of how people experience and deal with Kafkaesque bureaucracy. Through the analysis of the performed interviews three responses were recognized: inactiveness, helplessness and meaninglessness, which reflect the attitude’s components. Understanding that these findings constitute a mutually debilitating combination, the impact of these experiences both on people and organizations was revealed to be negative, leading three actions to avoid generating those to be suggested to organizations