The relevance of emotional intelligence in personnel selection for high emotional labor jobs

Although a large number of studies have pointed to the potential of emotional intelligence (EI) in the context of personnel selection, research in real-life selection contexts is still scarce. The aim of the present study was to examine whether EI would predict Assessment Center (AC) ratings of job-relevant competencies in a sample of applicants for the position of a flight attendant. Applicants’ ability to regulate emotions predicted performance in group exercises. However, there were inconsistent effects of applicants’ ability to understand emotions: Whereas the ability to understand emotions had a positive effect on performance in interview and role play, the effect on performance in group exercises was negative. We suppose that the effect depends on task type and conclude that tests of emotional abilities should be used judiciously in personnel selection procedures

Effects of Emotional Intelligence on the Impression of Irony Created by the Mismatch between Verbal and Nonverbal Cues.

Emotional information is conveyed through verbal and nonverbal signals, with nonverbal cues often being considered the decisive factor in the judgment of others' emotional states. The aim of the present study was to examine how verbal and nonverbal cues are integrated by perceivers. More specifically, we tested whether the mismatch between verbal and nonverbal information was perceived as an expression of irony. Moreover, we investigated the effects of emotional intelligence on the impression of irony. The findings revealed that the mismatch between verbal and nonverbal information created the impression of irony. Furthermore, participants higher in emotional intelligence were faster at rating such stimuli as ironic expressions

Descriptive Statistics.

<p>Descriptive Statistics.</p

Pearson Product-Moment Correlations.

<p>Pearson Product-Moment Correlations.</p

Nonverbal signals speak up: Association between perceptual nonverbal dominance and emotional intelligence

Emotional communication uses verbal and nonverbal means. In case of conflicting signals, nonverbal information is assumed to have a stronger impact. It is unclear, however, whether perceptual nonverbal dominance varies between individuals and whether it is linked to emotional intelligence. Using audiovisual stimulus material comprising verbal and nonverbal emotional cues that were varied independently, perceptual nonverbal dominance profiles and their relations to emotional intelligence were examined. Nonverbal dominance was found in every participant, ranging from 55 to 100%. Moreover, emotional intelligence, particularly the ability to understand emotions, correlated positively with nonverbal dominance. Furthermore, higher overall emotional intelligence as well as a higher ability to understand emotions were linked to smaller reaction time differences between emotionally incongruent and congruent stimuli. The association between perceptual nonverbal dominance and emotional intelligence, and more specifically the ability to understand emotions, might reflect an adaptive process driven by the experience of higher authenticity in nonverbal cues

Pearson’s correlation coefficient values between emotional intelligence and the mean reaction times for the four categories across the three congruence conditions.

<p>Pearson’s correlation coefficient values between emotional intelligence and the mean reaction times for the four categories across the three congruence conditions.</p

Impact of emotional intelligence on reaction times.

<p>Scatterplots illustrate the correlation between total EI and the reaction times for the “ironic” category calculated for slightly incongruent stimuli (<i>N</i> = 20, <i>r</i> = -.48, <i>p</i> = .02, one-tailed).</p

Choice frequencies and reaction times for the four categories across the three congruence conditions.

<p>Choice frequencies and reaction times for the four categories across the three congruence conditions.</p

Impact of emotional intelligence on nonverbal dominance.

<p>Scatterplots illustrate the correlation between total EI and nonverbal dominance observed while rating slightly incongruent stimuli (<i>N</i> = 18, <i>r</i>_s = .52, <i>p</i> = .01, one-tailed).</p