Identifying reverse 3PL performance critical success factors

The reverse and third party logistics operational process is now well known and established to be a vital component of modern day supply chain and product / service-based organizations (Marasco, 2007). Apart from being a vital component of such enterprises, many researchers and practitioners have also been noting the importance of this approach and its impact on customer service, satisfaction, profitability and other key performance indicators (Autry et al., 2001). However, studies relating to reverse 3PL performance are still limited. This research attempts to examine the factors that influence the reverse logistics performance within 3PL, within a specific case study organization in Thailand, which aims to add to work carried out relating to such operations in this part of the world such as by Bhatnagar et al. (1999). This research uses a combination of a qualitative case study along with a quantitative approach (Fuzzy Cognitive Mapping) to model and analyse the constructs which underpin the dynamics involved within a 3PL scenario. As such, both the combined approaches are based upon the development and testing of a hypothesis via empirical primary and computational data. Hence, using extant literature, and combined qualitative and quantitative research approaches, the paper identifies significant and pertinent critical success factors for reverse 3PL performance (centred around the indogenous/exogenous relationship between information systems, resource commitment and organizational structure). The paper also explores the deep inter-relationships involved within 3PL operations using the Fuzzy Cognitive Mapping technique, contributing to the existing literature on reverse 3PL and performant supply chains, and identifying critical success factors and underlying determinants of reverse 3PL of use to those industry and investigating the area from an academic perspective

Information, knowledge and the context of interaction

Representing knowledge as information content alone is insufficient in providing us with an understanding of the world around us. A combination of context as well as reasoning of the information content is fundamental to representing knowledge, within information –based systems. The field of knowledge representation and knowledge management has thus far been concerned with providing structures and theories that can lead to some form of qualified intelligent reasoning, and contextualised information. By drawing upon previous research and applying and extending concepts of Semiotics and Symbiosis from the interaction design school of thought, this paper presents a conceptual framework for establishing the interplay between knowledge and users of knowledge via information systems constructs. Subsequently, by drawing upon notions of interfaces to knowledge, a conceptual framework which describes the relationship between the semiotic, symbiotic and interface to knowledge presented, along with a discussion of contemporary issues common to the field of knowledge management is developed

The knowledge management kaleidoscope: Keeping stakeholders and their expectations in focus

information systems field. Over many years the roots and foundations of the definition of knowledge and its constructs have upheld the view that knowledge is an amorphous entity to be harnessed in its abundance. This developmental paper argues that knowledge is context sensitive and reliant upon an inter-relationship between stakeholders, their expectations, and associated organisational cultural factors which are modified by the lens of organisational context. By using the systems dynamics concept of the Eroding Goals systems archetype, a conceptual model- the Knowledge Management Kaleidoscope - is developed to explain and describe these components as an alternative model of identifying knowledge

Using the markstrat business simulation to develop strategic management behaviours

It is well understood that experiential learning provides an incentive and impetus for accelerated learning, especially in humanities and business-focussed studies. ICT-based synthetic and virtual environments can provide a rich and varied context within which to achieve this. Specifically, this paper attempts to provide empirical, survey-based analysis of the application of a business simulation game, MarkStrat, on undergraduate and postgraduate programmes in this vein. The paper subsequently posits the pedagogic benefit of using such business simulation games for the development of strategic management behaviours across student sample populations and derives subsequent results to highlight associated learning behaviours

Integrating information and knowledge for enterprise innovation

It has widely been accepted that enterprise integration, can be a source of socio-technical and cultural problems within organisations wishing to provide a focussed end-to-end business service. This can cause possible “straitjacketing” of business process architectures, thus suppressing responsive business re-engineering and competitive advantage for some companies. Accordingly, the current typology and emergent forms of Enterprise Resource Planning (ERP) and Enterprise Application Integration (EAI) technologies are set in the context of understanding information and knowledge integration philosophies. As such, key influences and trends in emerging IS integration choices, for end-to-end, cost-effective and flexible knowledge integration, are examined. As touch points across and outside organisations proliferate, via work-flow and relationship management-driven value innovation, aspects of knowledge refinement and knowledge integration pose challenges to maximising the potential of innovation and sustainable success, within enterprises. This is in terms of the increasing propensity for data fragmentation and the lack of effective information management, in the light of information overload. Furthermore, the nature of IS mediation which is inherent within decision making and workflow-based business processes, provides the basis for evaluation of the effects of information and knowledge integration. Hence, the authors propose a conceptual, holistic evaluation framework which encompasses these ideas. It is thus argued that such trends, and their implications regarding enterprise IS integration to engender sustainable competitive advantage, require fundamental re-thinking

Distributed software development in a financial services organisation

The outsourcing of IS functionality to offshore development firms has been a growth industry that has blossomed over the last 10 years. This is as a result of organisations, seeking to optimise costs, mitigate risks, and achieve greater return on shareholder value by delegating the delivery of business information systems and applications to third party vendors. At the same time, distributed approaches to software development has arisen, there has been a growing interest in the applicability of lightweight or Agile development methodologies. As such, this paper this paper discusses experiences of a European Financial Services firm in outsourcing, and subsequently offshoring, two of its IT projects to vendor firms in India, where Agile approaches were used. The authors provide a model of the financial firm’s critical success factors presented as a frame of reference for others interested and involved in this topical area

Exploring the relationship between knowledge management and organizational learning via fuzzy cognitive mapping

The normative literature within the field of Knowledge Management has tended to concentrate on techniques and methodologies for codifying knowledge. Similarly, the literature on organizational learning, focuses on aspects of those knowledge that are pertinent at the macro-organizational level (i.e. the overall business). There remains little published literature on how knowledge management and organizational learning are interrelated within business scenarios. In addressing this relative void, the authors of this paper present a model that highlights the factors for such an inter-relationship, which are extrapolated from a manufacturing organisation using a qualitative case study research strategy, supplanted by a cognitive mapping technique: Fuzzy Cognitive Mapping (FCM). The paper looks at the Information Systems Evaluation (ISE) process within a manufacturing organisation, the authors subsequently presenting a model that not only defines a relationship between KM and OL, but highlights factors that could lead a firm to develop itself towards a learning organisation