Enterprise resource planning implementation within science and technology park (STP) organisations: an avenue for future research. A systematic review. [version 3; peer review: 2 approved]

Background: Enterprise resource planning (ERP) is critical to enhancing the ability to control commercial activities and results in a competitive advantage when combined with an organisation's existing competitive advantages. However, our practise review reveals that end users resist ERP implementation because the resulting changes will alter the current status quo. The implementation of an ERP system in an organisation is complex as it affects multiple areas of the business. Resistance to change is cited as a factor of ERP failure. Methods: In this study, we conducted a systematic literature review using Transfield’s five stages and established a conceptual framework for ERP system implementation in science and technology parks (STPs). Articles collected from Emerald, Science Direct, ProQuest and Scopus databases between 1st June 2021 and 15th June 2021. Two authors were assigned to check the suitability of the articles in order to avoid risk of bias. Articles were analysed based on components of a research paper and the data was tabulated using MS Excel. Results: Only eight papers (0.011% of all the papers) appeared when we searched for papers related to ERP with a focus on post ERP Implementation, end-user behaviours, organisational performance, and the accelerated SAP (system application and product) methodology. We found that there are hardly any articles on ERP post implementations in STP context particularly based on the evaluation part of accelerated SAP.   Conclusions: Results indicate the lack of studies in this field, particularly those addressing issues related to STP. This study attempted to broaden the understanding of the ERP's effectiveness, particularly in terms of an organisation's operational performance

Enterprise Resource Planning Implementation on Organizational Performance: Case Study of a Science & Technology Park (STP) Organization

Enterprise Resource Planning (ERP) has long been recognized as a critical component of many businesses' overall success in today's rapidly changing market environment. ERP systems were created with the goal of integrating data and optimizing production across functions and resources in order to increase organizational efficiency. ERP is essential to improve the ability to control business operations, which, combined with an organization's existing competitive advantages, results in a competitive advantage. However, our practice review revealed that end-users are resistant to the implementation of the ERP because the resulting changes will alter the current status quo. The implementation of an ERP system in an organization is complicated because it affects multiple areas of the organization. End-user resistance to change is one of the reasons why ERP System implementation in the organisation is failing. Purpose –The purpose of this study is to analyze the reasons which contribute to ERP end-user resistance and informed decision makers in order to have the necessary information to complete successfully the actions needed to achieve success in the case of STP

The Impact of ERP Deployment on Organizational Performance: A Challenge for Management

Background - Enterprise resource planning, also known as ERP, enhances a company's ability to maintain control over its commercial activities, which results in a competitive advantage for the company when combined with other competitive advantages. The implementation of ERP is frequently met with resistance from end-users because it disrupts their status quo. It is a difficult task to ensure that all of the company's business divisions use the same ERP system. Failure of ERP systems is always related to resistance to change by end-users. Methods - In this study, a single qualitative case study was used to study an event to understand the ERP system and natural phenomena better. The data for this study was gathered through a semi-structured interview. The researcher stopped data collection after 15 participants due to information saturation. Patterns and themes had already been identified in the documentary data before triangulation was performed. Results - End-user support is critical for the organisation's acceptance, daily operation, and use of a new ERP system. End users can only use the ERP system effectively when it is designed, trained and delivered appropriately. Implementation of an ERP system enhances both an organisation's capability and performance. Therefore, an evaluation of the ERP system after implementation is required to verify the organisation's performance and whether it has taken full advantage of the benefits of the ERP. Implementing the ERP system has enhanced the organisation's overall performance from a BSC perspective across all domains. This includes internal processes, customer service, learning and growth, excluding financial performance. Conclusion - Ongoing training, frequent use, and adequate resources for the new ERP system will improve acceptance and use, and thus overall organisational performance. Each of the identified thematic areas affects an organisation's capacity to use its ERP system effectively and efficiently to achieve the previously identified benefits. The study also found that STP organisations benefit from implementing an ERP system above the costs. Therefore, organisations can improve their planning for the future replacement of the ERP and /or refresh the benefits

Effect of ERP Implementation on Organisational Performance: Manager's Dilemma

Enterprise Resource Planning (ERP) improves commercial activity control and provides a competitive advantage when combined with existing benefits. However, end-users oppose ERP implementation because it disrupts the status quo. In addition, ensuring that all operational units use the same ERP system is not an easy task. Therefore, a lack of adaptability is the cause of ERP failure. This study used a qualitative case study approach to analyze an event and understood the ERP system and natural phenomena. The data was collected using a semi-structured interview. The researcher reached data saturation at the 15th respondent's feedback. Documentary data were examined for patterns and themes prior to triangulation. The result of this study shows that end-user support is critical to a system's daily operation and implementation, especially when it is new. Only a system that has been effectively designed, delivered, and trained may be used by end users. Implementing ERP enhances an organization's capacity and performance. Post-implementation evaluation is needed to determine the organization's potential and the system's value. Except for financial performance, the organization's overall performance has improved across all Balance Score Card (BSC) perspectives of internal processes, customers, learning, and growth. Adopting new technologies is expected to enhance the organization's overall efficiency. Each identified thematic area affects an organization's ability to use its ERP system effectively and efficiently to achieve previously identified benefits. In addition, the study found that STP organizations focus on the benefits of implementing ERP rather than the associated costs. Finally, organizations can better plan for the future benefits of replacing or updating ERP systems

Unleashing frugal innovation in private higher education institutions via intellectual capital and Information technology capability: a systematic literature review

Given the persistent challenges to the higher education business model, private higher education institutions (PHEIs) are exploring myriad ways to increase enrolment and income, while aggressively managing spending. Many PHEIs are facing financial distress and struggling because of decreasing budgets and declining revenue. Thus, carving unique strategies that direct the institution to focus on its core competencies, making additional budget cuts without compromising quality, developing new revenue streams, embracing new technology, and offering affordable programs, will ultimately lead to financial success. Frugal innovation (FI) can shed light on these challenges

Synchronous online learning during movement control order in higher education institutions: a systematic review

Higher education institutions (HEI) are not spared from the coronavirus disease 2019 (COVID-19) pandemic. The closure of campuses because of the movement control order (MCO) to mitigate the spread of the COVID-19 has forced HEIs to adopt online learning, especially synchronous online learning (SOL). Although teaching and learning can be continued via SOL, retaining students’ interest and sustaining their engagement have not been sufficiently explored. This study presents a systematic review of the research pertaining to SOL associated with students’ interest and engagement in HEIs during the MCO environment. Methods: Five major online databases, i.e., EBSCOhost, Science Direct, Emerald, Scopus and Springer were searched to collect relevant papers published between 1st January 2010 to 15th June 2021 including conference proceedings, peer-reviewed papers and dissertations. Papers written in the English language, based in full-fledged universities, and with these five keywords: (i) synchronous online learning, (ii) engagement, (iii) interest, (iv) MCO/Covid-19 and (v) HEI, were included. Papers focussing on synchronous and asynchronous online learning in schools and colleges were excluded. Each paper was reviewed by two reviewers in order to confirm the eligibility based on the inclusion and exclusion criteria. Results: We found 31 papers of which six papers were related to SOL, engagement and interest in HEIs in the MCO environment. Our review presents three major findings: (i) limited research has been conducted on SOL associated with students’ engagement and interest, (ii) studies related to the context of HEIs in the MCO environment are limited, and (iii) the understanding of the new phenomena through qualitative research is insufficient. We highlight the SOL alignment with students’ engagement, interest, style preference, learner interaction effectiveness, behavior and academic performance. Conclusions: We believe that the findings of this study are timely and require attention from the research community