Enterprise Resource Planning Implementation on Organizational Performance: Case Study of a Science & Technology Park (STP) Organization

Abstract

Enterprise Resource Planning (ERP) has long been recognized as a critical component of many businesses' overall success in today's rapidly changing market environment. ERP systems were created with the goal of integrating data and optimizing production across functions and resources in order to increase organizational efficiency. ERP is essential to improve the ability to control business operations, which, combined with an organization's existing competitive advantages, results in a competitive advantage. However, our practice review revealed that end-users are resistant to the implementation of the ERP because the resulting changes will alter the current status quo. The implementation of an ERP system in an organization is complicated because it affects multiple areas of the organization. End-user resistance to change is one of the reasons why ERP System implementation in the organisation is failing. Purpose –The purpose of this study is to analyze the reasons which contribute to ERP end-user resistance and informed decision makers in order to have the necessary information to complete successfully the actions needed to achieve success in the case of STP