In search of the radio frequency identification (RFID) implementation framework: Lessons from the United Kingdom's public sector

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.This study presents a normative framework of the RFID implementation process in the UK public sector. It was motivated by the lack of socio-technical studies on the RFID implementation process in the UK public sector and the need for existing and potential RFID project managers to have an implementation model which could guide their effort in implementing any RFID initiatives in the sector. The study has been conducted through a combination of case study research and grounded theory research approach. Primary data have been collected from the in-depth interviews conducted with the RFID project managers from seven public sector organisations, i.e., five libraries and two hospitals. The analyses of the data were in two main stages. The first stage involved the analysis of the RFID implementation process in each of the organisations and the second stage involved a cross analysis of the RFID implementation process across the entire organisations. Potential contribution towards the existing body of knowledge on RFID implementation was in the form of a normative framework of RFID implementation process in the public sector. This framework describes the main and sub activities in the implementation process, and illustrates the dissimilarities and similarities between the implementation processes. Consequently, the implications of the study to the existing and potential RFID project managers in the public sector and also to the study of information system and RFID implementation are discussed

Developing Process Model for Management of Knowledge-Intensive Organization – A Case Study of a Hospital

This study explores knowledge management practices in a Malaysian public healthcare organization. Knowledge management has gained much attention not only from business enterprises but also in other fields such as education, urban planning and development, governance as well as healthcare and has allowed for an enterprise-wide structure to be put in place to promote efficient and effective decision-making process. As a result, many organizations are now more serious about managing knowledge and embracing the concepts associated with knowledge management to remain competitive, or even to survive. Healthcare practitioners are a knowledge-based community that depend heavily on knowledge management activities. However, little study has explored the processes used by practitioners in managing knowledge as one of the intellectual assets of the business. Hence, this paper focuses on knowledge management practices among medical staffs particularly on how they build their knowledge schemes, scan for knowledge and use knowledge in their organizations. The paper\u27s primary goal is to examine how medical staffs employ knowledge management processes to the benefit of their clinical routines and ultimately to develop a knowledge management model for disease management. Theoretically, this study aims to provide a model that will add to the existing models on knowledge management processes; extend the initial model used in this study; examine the contribution of different knowledge workers to the model as well as guide practitioners in understanding, acquiring and applying knowledge effectively. By adopting an interpretive case study approach, two distinct roles of medical staffs were selected to reflect how knowledge management process is being practiced in their organization

In search of the radio frequency identification (RFID) implementation framework : lessons from the United Kingdom's public sector

This study presents a normative framework of the RFID implementation process in the UK public sector. It was motivated by the lack of socio-technical studies on the RFID implementation process in the UK public sector and the need for existing and potential RFID project managers to have an implementation model which could guide their effort in implementing any RFID initiatives in the sector. The study has been conducted through a combination of case study research and grounded theory research approach. Primary data have been collected from the in-depth interviews conducted with the RFID project managers from seven public sector organisations, i.e., five libraries and two hospitals. The analyses of the data were in two main stages. The first stage involved the analysis of the RFID implementation process in each of the organisations and the second stage involved a cross analysis of the RFID implementation process across the entire organisations. Potential contribution towards the existing body of knowledge on RFID implementation was in the form of a normative framework of RFID implementation process in the public sector. This framework describes the main and sub activities in the implementation process, and illustrates the dissimilarities and similarities between the implementation processes. Consequently, the implications of the study to the existing and potential RFID project managers in the public sector and also to the study of information system and RFID implementation are discussed.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

Knowledge collaboration among tax professionals through the lens of a community of practice

This paper presents knowledge collaboration among tax professionals in a tax-knowledge context within Malaysian accounting associations through the conceptual lens of a community of practice. Semi-structured in-depth interviews were conducted with a total of 29 tax professionals. Additionally, data were also gathered from field notes and archival data. The findings revealed that the Malaysian accounting-professional associations reflected a community of practice. Knowledge collaboration occurs among members in this community in order to attain the highest standard of technical and professional competency in tax knowledge and practice. The findings from this study complement and expand previous research on CoP, knowledge management, and collaboration. The findings suggest exploring a better strategy to implement a central repository of knowledge acquired or generated by the members within the community to support the learning lifecycle

The role of collectivist cultural practices in supporting a hybrid payment system among small and medium enterprises (SMEs) in Pakistan

Abstract Despite having to rely on hybrid payment systems that combine manual and electronic methods, less developing countries such as Pakistan still manage to perform business transactions successfully. This success is partly due to the indigenous collectivist cultural practices in Pakistan society. However, an explanation of how indigenous culture supports information systems in general, and in particular payment systems, is scarce. This study adds to the knowledge of culture and information systems by exploring how indigenous culture in Pakistan enables hybrid payment systems to flourish. A case study was conducted in the marble industry of KPK Pakistan where qualitative data were collected through semi-structured interviews with the industry’s participants. The findings highlight the role of the indigenous collectivist cultural practice of Pakhtunwali in successfully implementing the hybrid payment system in SMEs in Pakistan. The study makes a theoretical contribution to knowledge about culture and payment systems by examining the role of collectivist cultural practices in supporting the hybrid payment system in Pakistan. The study highlights the role of collectivist cultural practices in overcoming the limitations of the hybrid payment system. The study also informs SME owners/managers about the importance of local cultural practices in Pakistan and how these can be utilized and maintained to improve the transactional practices of businesses