Investigating the Effect of Compensation on Individual Performance: A Study on the Mediating Role of Internal Motivation and the Moderating Role of Self-efficacy and Reward Expectancy

Objective: Compensation is the most important part of the employment relationship and is, of course, one of the heaviest costs of any organization. Human resource managers as well as management theorists have always sought to answer the question of how compensation for services affects people's performance. This research has been conducted to explain the relationship between service compensation and individual performance in response to this fundamental question. Methods: This research was carried out using hierarchical regression method - based on real salary information. A questionnaire was used to collect data from 1950 employees of Mellat Bank throughout the country. Results: The results of this study indicate that the effects of pay for performance on employee performance are higher than fixed payments. In addition, self-success and the expectation of receiving rewards in the relationship between performance-based pay and individual performance play a moderating role. Also, based on the results of hierarchical regression, the mediating role of internal motivation in the relationship between payment and individual performance was not confirmed. Conclusion: The relationship between payment and performance is positive and significant, and the effect of pay for performance on individual performance is more than base-pay. Self-efficacy also has a moderating role in the relationship between performance pay and individual performance. This is a major consequence of the pay structure of the banking industry in Iran (and of course most of the Iranian organizations)

Service Quality and Customer Loyalty in Software Companies of Iran: A Canonical Correlation Analysis

Abstract: This study was an attempt to investigate the relationship between service quality and customer loyalty in the software companies in Iran by using CCA. For this investigation, first available literature as well as relationships between service quality and customer loyalty were reviewed. Then data was gathered from the customers of six large software companies in Iran, subsequently, analyzed output by utilizing CCA. The research method used for this article was descriptive-correlation. According to research findings, the service quality is strongly related to the customer loyalty and all dimensions in both sets have a high canonical cross loading in creating a canonical variable in their dimensions. In fact, this study tries to increase the insight of managers about the effects of service quality on customer loyalty in order to improve their performance

An integrated assessment of companies based on value based measures in fuzzy environment

In today’s world economy, firms focused on the maximization of shareholder value need to ensure that all activities yield positive net present values. Value based financial performance measures have been developed in an attempt to guide management actions towards achieving this objective. In this study, a hybrid approach is proposed for value based financial performance evaluation of automotive parts manufacturer companies of Tehran stock exchange (TSE). For this purpose, in this study based on eight value based measures an integrated fuzzy multi criteria decision making approach is presented for value based financial performance evaluation of companies. In current approach Fuzzy Analytic Hierarchy Process (FAHP) is applied to determine the weights of the criteria. Then the companies are ranked by Fuzzy Complex Proportional Assessment (Fuzzy COPRAS), simultaneously. The results represented the importance of each value based measures in financial evaluation of fourteen Iranian companies and ranking companies by applying the proposed approach

Decision making model and behavior of Iranian top managers

Aesthetics relates to felt meaning generated from sensory perceptions, and involves subjective,tacit knowledge rooted in feeling and emotion. We believe the aesthetics of management isimportant, but little understood, aspect of organizational life. We propose that followers use theiraesthetic senses in making these assessments.In this article we try to discover the role of aesthetic in management and then try to find out thestyle of about 130 industrial and governmental top managers in Iran using some technique such asquestionnaire and interview. The personality and character of them will be recognized by some testsuch as KAI, MBIT, CPS, Cooper-Smith self-esteem, management style, machiavellism, internaland external control, behavior, attitude and their methods in problem solving and decision making,and the effect of this ability in productivity of their organization.At the end of this study we find out that they are strongly thinking, judging and intuition but half ofthem are extraversion. their personality & character, attitude, skills, professions, perception are soimportant for management and in making a decision more than Two-thirds:-If they make a decision never change it.-Use their aesthetic to judge others and events or found out the right way if it is rational and there isenough evidence.-Uses his experience and knowledge for decision but asks others to suggest a solution or solve theproblem

An explanatory analysis to identify and prioritize the challenges of Islamic Banking implementation: the case of I.R. Iran

ABSTRACT Islamic banking system has emerged as a competitive and a viable substitute for the conventional banking system during the last four decades. Islamic banking is a banking activity that is accordance with the laws of Islam (Islamic jurisprudence) and its practical application is in the development of Islamic economics. For complete implementation of Islamic banking, namely transition from interest free banking system and going forward to reach the total Islamic banking system, there are challenges and problems involved. The main purpose of this research is to identify and explain the important challenges associated with IB implementation in I.R.Iran. To achieve this goal, based on the qualitative method after a detailed study of the theoretical foundation and literature review, using data obtained from interviews with experts and the convenient questionnaire, the final identified factors have been analyzed and presented in form of a conceptual research model. Experts of this research were both academicians and practitioners in the field of banking and financial system. The findings showed that significant challenges exist to establish a comprehensive system of Islamic banking; accordingly policy makers and mangers in order to succeed in this system should consider them. The convenient programs should be settled so that the problems and challenges eliminated and the road to success implementation will be paved

An assessment Model for Customer Relationship Management Process in Iranian Private-Commercial Banks

According to several reports, in spite of huge investment on customer relationship management (CRM), risk of implementing such projects is high. One of failure factors is having no method to assess CRM success comprehensively. Nowadays, classic financial methods are common ways for assessing marketing and CRM initiatives. But, the mentioned models are unsuitable to assess investments like CRM that we expect to have intangible, indirect and strategic benefits. So, we need a process-oriented approach to assess all tangible and intangible factors of CRM process and complete existing models. In this paper, using a qualitative approach and grounded theory, a comprehensive and process-oriented CRM assessment model will be provided that considers all factors of customer relationship management in private-commercial banks of Iran. Finally, based on analysis of developed model, some suggestions will be offered for banking managers and future researchers

A Conceptual Model to Explain the Readiness of Iranian Commercial Banks towards Islamic Banking Implementation: Using Grounded Theory Strategy

Today, banking is considered as the beating heart and vital artery of economy; in other words, banking sector is the most important economic, monetary and financial entity. On the other hand, in Islamic economics system, this vital role has been entrusted to Islamic banking system. The process of establishing Islamic banking in Iran’s economy after more than three decades of passing the Interest-Free Banking Operation Law which despite its defects, failed to execute completely and successfully. Accordingly, the current research based on a fundamental and comprehensive approach has investigated and presented a conceptual model to explain Iranian commercial banks in order to implement Islamic banking in the economy of Iran. For this purpose, the exploratory mixed approach was used. On this basis, in the qualitative phase the grounded theory strategy encompasses open coding, axial coding and selective coding and also the basic framework of this strategy was applied to achieve the extracted research model. Then, in the quantitative phase, the descriptive survey method was used to analysis and explain the proposed model. The results derived from this research have been presented in the form a confirmed and fitted model including six main categories and forty-three subcategories