Customer Satisfaction and Customer Loyalty Towards KBZ Bank (Set Naing, 2024)

This study examines the factors that influence customer satisfaction and analyzes the effect of customer satisfaction on customer loyalty towards KBZ Bank. The study focuses on six key factors including accessibility, tangibility, reliability, responsiveness, service capabilities, and trust as the influencing factors. The study used quantitative research method. The target population of the study was the active retail banking customers of KBZ Bank’s head office (Kamaryut-1 Branch) in Yangon. In this study, a sample of 370 retail banking customers were surveyed to gather relevant data. According to Multiple regression analysis, these six factors statistically significant affect customer satisfaction towards KBZ Bank's services. Among these factors, trust has the largest influence on retail banking customers followed by tangibility, service capability, reliability, responsiveness and accessibility. In addition, the study revealed that there is an effect of customer satisfaction on customer loyalty towards KBZ services. Management of the bank should continue to maintain the bank reputation. Moreover, management should open the branches and provide ATM to be convenient and to improve the accessibility for customers

気相・表面化学種計測に基づくウォッシュコートハニカムモノリス触媒の数値モデル開発

広島大学(Hiroshima University)博士(工学)Doctor of Engineeringdoctora

Software simulation of the impact ionisation process in avalanche diodes

When the impact ionisation occurs in a region of high electric field in a photodiode, it results in multiplication of carriers due to the avalanche effect. This principle and process allows the detection of individual photons that enters the avalanche photodiode (APD) even under low light signals. Since the multiplication region of an APD plays an important role in determining the resultant gain, the excess noise factor, and the gain-bandwidth product, numerous research programs have focused on optimizing the multiplication region to improve the APD performance. For such studies and research programs, it is immensely helpful to have a software that can calculate both the multiplication factor and excess noise factor. In this software, random-path length model will be used to calculate the multiplication factor and excess noise factor as well as provide real time graphical display of the impact ionisation during simulation runs.Bachelor of Engineering (Electrical and Electronic Engineering