3 research outputs found
Antecedents and outcomes of service recovery perfomance in private healthcare: An empirical investigation
- Author
- A. Gagan
- A. Parasuraman
- A.M. Rafferty
- B. Lewis
- B. Schneider
- C. Boshoff
- C. Budge
- C. Fornell
- C. Fornell
- C. Grönroos
- C. L. Mee
- C. Maslach
- D. Bailey
- D. Bendall-Lyon
- D. Darby
- D. Doty
- D.E. Bowen
- D.E. Bowen
- E. Babakus
- E. Chang
- E.G. Carmines
- G. Fougere
- G. Lucas
- G. McEnvoy
- G.C. Burke
- H. Laschinger
- H. Wold
- J. Benders
- J. Meyer
- J. Wolfersteig
- J.C. Chebat
- J.C. Nunnally
- J.S. Armstrong
- J.W. Benoy
- Janet Carruthers
- Jayne Krisjanous
- K. Hammond
- K. Ruyter
- K.D. Hoffman
- L. Haejung
- L. Kuokkanen
- L. McGillis
- L. Osbourne
- M. Bitner
- M. Bitner
- M. Hartline
- M. Yoon
- M.M. Yasin
- Nicholas J. Ashill
- P. Lloyd
- P. Roberts
- R. Forrester
- R. Johnston
- R. Mowday
- R.A. Spreng
- R.S. Lytle
- R.T. Rust
- S. Willcocks
- S.B. Schweikhart
- T. Barr
- U. Reinhardt
- U. Yavas
- U. Yavas
- V. Zeithaml
- W. Chin
- Publication venue
- Publication date
- 01/01/2004
- Field of study
No full textService recovery perfomance, healthcare, frontline staff, Desempeño en los servicios de atenciñn al paciente, sanidad, pleados de atención al póblico,
Customer Reactions to Conflict Management: A Review and Empirical Evidence from Two Service Industries
- Author
- Adams J.S.
- Agarwal J.
- Amason A.C.
- Anderson E.W.
- Anderson J.C.
- Anderson W.D.
- Ashill N.J.
- Auha S.
- Barki H.
- Battaglia D.
- Berghman L.
- Berry L.L.
- Berry L.L.
- Beverland M.
- Beverland M.M.
- Bhandari M.S.
- Bitner M.J.
- Bitner M.J.
- Bloemer J.
- Bollen K.
- Bolton R.N.
- Bolton R.N.
- Boonsathorn W.
- Bowen J.
- Bradford K.D.
- Brunner T.A.
- Cahill D.L.
- Carr C.L.
- Celuch K.
- Chiou J.-S.
- Choi K.-S.
- Chu K.
- Chu P.
- Cranage D.
- Cranage D.A.
- Dahl D.W.
- Danesh S.
- DeConinck J.B.
- Doney P.M.
- Dorsch M.J.
- dos Santos C.
- Doucet L.
- Du J.
- Dubinsky A.J.
- Duffy J.A.M.
- Dwyer F.R.
- Fornell C.
- Friedman R.
- Gabbott M.
- Ganesan S.
- Gilaninia S.
- Grönroos C.
- Ha H.
- Hartline M.D.
- Hartmann A.W.
- Hennig-Thurau T.
- Hennig-Thurau T.
- Hennig-Thurau T.
- Hess R.L.
- Hofstede G.
- Homburg C.
- Homburg C.
- Homburg C.
- Janssen O.
- Javalgi R.G.
- Jehn K.A.
- Johnston R.
- Joshi A.W.
- Jumaev M.
- Kanousi A.
- Karande K.
- Kau A.-K.
- Koc E.
- Koppitsch S.
- La K.V.
- Lapidus R.S.
- Lapré M.A.
- Liao N.N.H.
- Liden S.B.
- Ma Z.
- Ma Z.
- Macintosh G.
- Malhotra N.K.
- Malhotra N.K.
- Malhotra N.K.
- Malhotra N.K.
- Malhotra N.K.
- Malhotra N.K.
- Marchand D.
- Matanda M.J.
- Mattila A.S.
- Mattila A.S.
- Maxham J.G.
- Mazaheri E.
- McColl R.
- McCollough M.A.
- Meng J.
- Mittal B.
- Moorman C.
- Morgan R.M.
- Naidu A.
- Ndubisi N.O.
- Ndubisi N.O.
- Ndubisi N.O.
- Ndubisi N.O.
- Nguyen B.
- Nguyen D.T.
- Oliver R.L.
- Oliver R.L.
- Palmatier R.W.
- Pepitone A.
- Podsakoff P.M.
- Rahim M.A.
- Reichheld F.
- Reichheld F.
- Reinartz W.
- Richter A.W.
- Rosenberg L.
- Rust R.T.
- Rust R.T.
- Sabharwal N.
- Sandvik K.
- Saxe R.
- Schurr P.H.
- Schweikhart S.B.
- Selnes F.
- Setó-Pamies D.
- Shaikh Ali S.
- Singh J.
- Smith J.S.
- Song M.
- Tax S.S.
- Vázquez-Casielles R.
- Walsh G.
- Walsh G.
- Wan L.C.
- Warren R.K.
- Williams M.R.
- Wirtz J.
- Wirtz J.
- Woodside A.G.
- Yang J.
- Yang Z.
- Zhang J.
- Zhao L.
- Zineldin M.
- Publication venue
- 'Emerald'
- Publication date
- Field of study
No full textService recovery: Literature review and research issues
- Author
- A. Halinen
- A. Jong De
- A. Kanousi
- A. McIlroy
- A. Palmer
- A. Palmer
- A. Parasuraman
- A. Sturdy
- A. Wong
- A. Zaugg
- A.-K. Kau
- A.B. Casado-Díaz
- A.K. Smith
- A.K. Smith
- A.R. Andreasen
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- B. Chung
- B. Dong
- B. Mittal
- B. Stauss
- B.A. Sparks
- B.A. Sparks
- B.A. Sparks
- B.B. Holloway
- B.D. Keillor
- B.R. Lewis
- B.R. Lewis
- B.R. Lewis
- B.S.C. Liu
- C. Adamson
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Fornell
- C. Fornell
- C. Gronroos
- C. Gronroos
- C. Gronroos
- C. Homburg
- C. Johnson
- C. Ok
- C. Webster
- C.-C. Chang
- C.-P. Lin
- C.A. Warden
- C.E. Colenutt
- C.P. Bolfing
- C.R. Bell
- C.R. Bell
- C.S. Sundaram
- C.W. Craighead
- C.W.L. Hart
- D. Bailey
- D. Bamford
- D. Bejou
- D. Cranage
- D. Gilbert
- D. Grace
- D. Halstaed
- D. Halstead
- D. Halstead
- D. Lerman
- D.D. Gremler
- D.E. Bowen
- D.L. Kellogg
- D.T. Nguyen
- E. Cristobal
- E. Thwaites
- E. Tsoukatos
- E.C. Alexander
- F. Buttle
- F. Olorunniwo
- F. Olorunniwo
- F.F. Reichheld
- F.F. Reichheld
- G. Botschen
- G. Eccles
- G. N’Goala
- G.H.G. McDougall
- G.H.G. McDougall
- G.L. Shostack
- G.R. Gilbert
- H. Jones
- H. Liao
- H. Oh
- H.R. Yen
- H.T. Keh
- I. Prim-Allaz
- J. Bateson
- J. Brockner
- J. Rowley
- J. Singh
- J. Wirtz
- J.-C. Chebat
- J.-C. Chebat
- J.A.M. Duffy
- J.A.M. Duffy
- J.E. Swan
- J.G. Blodgett
- J.G. Blodgett
- J.G. Blodgett
- J.G. Maxham III
- J.G. Maxham III
- J.G. Maxham III
- J.G. Maxham III
- J.J. Cronin
- J.J. Cronin
- J.L. Miller
- J.R. McColl-Kennedy
- J.R. Rossiter
- J.S. Thomas
- J.V. Simons Jr
- J.V. Simons Jr
- J.W. Licata
- K. An
- K. Aquino
- K. Basu
- K. Dutta
- K. Karande
- K. Menon
- K. Ruyter
- K. Schoefer
- K. Weber
- K.B. Yap
- K.D. Hoffman
- K.D. Hoffman
- K.E. Harris
- K.H. Hunt
- K.K. Seawright
- K.L. Reynolds
- K.V. La
- L. Walker
- L.A. Crosby
- L.A. Schlesinger
- L.K. Chan
- L.L. Berry
- L.P. Forbes
- L.P. Forbes
- L.S. Cook
- M. Chandrashekaran
- M. Colgate
- M. Colgate
- M. Colgate
- M. Cunliffe
- M. Davidow
- M. Davidow
- M. Ottenbacher
- M. Rod
- M. Volkov
- M. Zairi
- M.A. Hocutt
- M.A. Jones
- M.A. McCollough
- M.A. McCollough
- M.A. McCollough
- M.A. McCollough
- M.A.M. Primo
- M.C. Gilly
- M.C. Gilly
- M.J. Bitner
- M.J. Bitner
- M.J. Etzel
- M.K. Hui
- M.L. Richins
- M.P. Bunker
- M.S. Bhandari
- N. Hedrick
- N. Lorenzoni
- N. Specht
- N. Stephens
- N.Y. Wong
- O.M. Karatepe
- P. Aurier
- P. Choong
- P. McCole
- P.D. Berger
- P.G. Patterson
- P.G. Patterson
- R. Bennett
- R. Bennett
- R. Bies
- R. Bougie
- R. Hess
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Mack
- R. McMullan
- R. Morgan
- R. Priluck
- R. Priluck
- R.A. Feinberg
- R.A. Spreng
- R.A. Westbrook
- R.C. Caceres
- R.F. Hurley
- R.G. Javalgi
- R.J. Kwortnik
- R.L. Hess Jr
- R.L. Oliver
- R.L. Oliver
- R.L. Oliver
- R.N. Bolton
- R.N. Bolton
- R.P. Leal
- R.S. Achrol
- R.S. Lapidus
- R.T. Rust
- R.T. Rust
- S. Dasu
- S. Durvasula
- S. Ganesan
- S. Michel
- S. Michel
- S. Michel
- S. Ng
- S. Taylor
- S. Taylor
- S. Weun
- S.B. Schweikhart
- S.B. Walchi
- S.J. Grove
- S.M. Goldstein
- S.M. Keaveney
- S.R. Swanson
- S.S. Andaleeb
- S.S. Tax
- S.S. Tax
- S.W. Brown
- S.W. Kelley
- S.W. Kelley
- T. Collie
- T. Collie
- T. DeWitt
- T.J. Levesque
- T.L. Keiningheim
- T.R. Tyler
- T.R. Tyler
- T.W. Andreassen
- T.W. Andreassen
- T.W. Andreassen
- T.W. Firnstahl
- V. Mittal
- V. Mittal
- V. Yanamandram
- V.A. Zeithaml
- V.A. Zeithaml
- V.A. Zeithaml
- V.P. Magnini
- V.P. Magnini
- V.S. Folkes
- V.S. Folkes
- W.-H. Huang
- Z. Zhu
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
No full text
