Gender Effects in Information Processing on a Nonverbal Decoding Task

Women typically outperform men on the ability to assess other people's nonverbal behavior. This difference might occur because women are taught to be more sensitive to emotional and nonverbal cues at a very early age compared to men. As a consequence, women might use a more favorable cognitive processing style than men during nonverbal decoding. The present study investigated whether this gender difference is due to the use of different cognitive information processing styles (global or local). Participants (N = 137) were Swiss undergraduate students that were randomly assigned to either a global (focusing on the whole) or a local (focusing on details) priming of information processing style, or to a control group. They then performed a nonverbal decoding task. Results showed that compared to the control group, local priming had beneficial and global priming detrimental effects for nonverbal decoding accuracy. This was due to an improved performance in men after the local priming; women's performance was not significantly affected by the local priming. Global priming increased nonverbal decoding accuracy in men and decreased performance in women. We conclude that women already use the more beneficial local processing style by default and that men's performance can be boosted when providing them a processing strateg

Mood effects on emotion recognition

Mood affects memory and social judgments. However, findings are inconsistent with regard to how mood affects emotion recognition: For sad moods, general performance decrements in emotion recognition have been reported, as well as an emotion specific bias, such as better recognition of sad facial expressions compared to happy expressions (negative bias). Far less research has been conducted on the influence of happy moods on emotion recognition. We primed 93 participants with happy, sad, or neutral moods and had them perform an emotion recognition task. Results showed a negative bias for participants in sad moods and a positive bias for participants in happy moods. Sad and happy moods hampered the recognition of mood-incongruent expressions; the recognition of mood-congruent expressions was not affected by mood

The effects of stereotypes of women's performance in male-dominated hierarchies: Stereotype threat activation and reduction through role models

Despite recent progress in increasing gender equality in organizations, workplace hierarchies remain male-dominated in most domains. We discuss how gender stereotypes contribute to holding women back in leadership and workplace domains and how we can reduce the negative effects of gender stereotypes. In the first part of the chapter we discuss how awareness of negative stereotypes of women in leadership can decrease women's performance and self-related cognitions in leadership tasks such as motivating employees, managerial decision-making, and negotiating. In the second part of the chapter we discuss effective strategies to reduce the negative effects of stereotypes. We particularly focus on the strategy of exposing women to counterstereotypic exemplars - women who succeeded, thus disproving the stereotype. Given that exposures to successful women can have both threatening and inspiring effects, we propose a model which discusses the conditions under which successful female role models would inspire women with leadership aspirations

Nonverbal communication in health settings

The goal of the present chapter is to provide an overview of the existing literature on nonverbal communication in the medical encounter. After introducing the different functions of nonverbal behavior and its importance in the medical context, we present empirical evidence showing how physician nonverbal behavior relates to different patient outcomes such as satisfaction, trust, or adherence. We then present different models and assessment tools with which nonverbal behavior in the medical encounter can be studied. The physician's ability to pick up and correctly interpret the patient's nonverbal cues (interpersonal sensitivity) and its impact on patient outcomes will be reviewed. We close the chapter by providing a summary of the main results and an outlook on open questions in the field

Gender in patient-physician interactions

Female leaders are typically evaluated less favorably than their male counterparts. Since physicians are perceived as being high in status and power just like leaders, we propose to examine to what extent female doctors are affected by the same evaluations as female leaders in general. We present a review of the literature showing how the sex of the physician and the patient, as well as the sex composition of the physician-patient dyad affect the interaction behaviour of physicians and patients during the medical interaction and the interaction outcomes. Moreover, there are differences in how female and male doctors are perceived and evaluated by their patients and both of these aspects affect consultation outcomes. We examine how gender stereotypes can explain those differences of perception and evaluation of male and female physicians

Caring and Dominance Affect Participants' Perceptions and Behaviors During a Virtual Medical Visit

BACKGROUND: Physician communication style affects patients' perceptions and behaviors. Two aspects of physician communication style, caring and dominance, are often related in that a high caring physician is usually not dominant and vice versa. OBJECTIVE: This research was aimed at testing the sole or joint impact of physician caring and physician dominance on participant perceptions and behavior during the medical visit. PARTICIPANTS AND DESIGN: In an experimental design, analog patients (APs) (167 university students) interacted with a computer-generated virtual physician on a computer screen. Participants were randomly assigned to 1 of 4 experimental conditions (physician communication style: high dominance and low caring, high dominance and high caring, low dominance and low caring, or low dominance and high caring). The APs' verbal and nonverbal behavior during the visit as well as their perception of the virtual physician were assessed. RESULTS: Analog patients were able to distinguish dominance and caring dimensions of the virtual physician's communication. Moreover, APs provided less medical information, spoke less, and agreed more when interacting with a high-dominant compared to a low-dominant physician. They also talked more about emotions and were quicker in taking their turn to speak when interacting with a high-caring compared to a low-caring physician. CONCLUSIONS: Dominant and caring physicians elicit different emotional and behavioral responses from APs. Physician dominance reduces patient engagement in the medical dialog and produces submissiveness, whereas physician caring increases patient emotionalit

Beyond "one size fits all": Physician nonverbal adaptability to patients' need for paternalism and its positive consultation outcomes

In this study, we tested whether physicians' ability to adapt their nonverbal behavior to their patients' preferences for a paternalistic interaction style is related to positive consultation outcomes. We hypothesized that the more physicians adapt their nonverbal dominance behavior to match their patients' preferences for physician paternalism, the more positive the patients perceive the medical interaction. We assessed the actual nonverbal dominance behavior of 32 general practitioners when interacting with two of their patients and compared it with each of their patients' preferences for paternalism to obtain a measure of adaptability. Additionally, we measured patient outcomes with a questionnaire assessing patient satisfaction, trust in the physician, and evaluation of physician competence. Results show that the more nonverbal dominance the physician shows towards the patient who prefers a more paternalistic physician, as compared to towards the patient who prefers a less paternalistic physician (i.e., the more the physician shows nonverbal behavioral adaptability), the more positive the consultation outcomes are. This means that physicians' ability to adapt aspects of their nonverbal dominance behavior to their individual patients' preferences is related to better outcomes for patients. As this study shows, it is advantageous for patients when a physician behaves flexibly instead of showing the same behavior towards all patients. Physician training might want to focus more on teaching a diversity of different behavior repertoires instead of a given set of behaviors

Power at work: Linking objective power to psychological power

Experimental research conducted with student participants has documented that feeling powerful or powerless (psychological power) affects outcomes with high practical relevance for organizations. However, it is unclear how results from these studies can be generalized to organizational settings in which individuals have various roles that imply more or less objective power. To address this gap, we present a theoretical framework to aid in the understanding of how objective power in organizations affects psychological power. We assume that stable differences in organizational rank (i.e., structural power) determine the likelihood of interactions with superiors, subordinates, or peers. These interactions give rise to within-person variation in situational power which should lead to dynamic fluctuations of psychological power and eventually its outcomes. Results of a preregistered experiment (n = 190 participants) and a preregistered experience sampling study (n = 129 participants) conducted with working adults support our key predictions: Structural power was associated with the likelihood of being in a high power versus low power situation. Within-person differences in situational power were related to feelings of power such as judgments about (1) one's own ability to influence others in a given social situation (i.e., interpersonal power) and (2) one's own competence, agency, autonomy, and independence (i.e., personal power)