Influence of growth need strength on the relationship between predictors and job satisfaction among state registered nurses at selected General Hospitals (Abstract and Table of Content)

The psychological well-being for State Registered Nurses [SRN] is determined to a large extent by that person’s satisfaction with the individual experience of job satisfaction. Therefore, the purpose of this study is to determine the influence of Growth Need Strength [GNS] between predictor variables consists of individual attribute (self-esteem), job-related variables (job characteristics and career salience), non job-related variables (overall life satisfaction, family satisfaction and work-family conflict) and job satisfaction among 390 of SRN’s at selected General Hospitals. After stratified random sampling, descriptive statistical was used to describe the population in this study and analyses the respondent’s level of job satisfaction. Pearson correlation indicates there is significant relation between study variables except the components of self-esteem and work-family conflict with GNS. Based on six hypotheses, the major findings in this study indicate that for the result of linear regression showed that all predictor variables significantly influence job satisfaction. On hierarchy regression result, GNS does not play moderating roles between individual attribute variable and job satisfaction also job related-variables and job satisfaction. However, GNS moderates the relationship between non job-related variables and job satisfaction. The finding of the study contributes in the specific area of literature, theory and also in research design. The results of this study suggest that the GNS as moderator have played significant important role between predictor variables and job satisfaction. The implication of this study that the policy maker should not instead of merely focusing on individual attribute and job-related variables as the only factors for SRN’s to be concerned about, indeed they also must pay attention to other factors, such as the selected non – job related variables as potential sources of providing a much better conducive working environment and by incorporating policies that can improve job satisfaction. [ABSTRACT BY AUTHORS

PLS equation model of student loyalty based on gender in IR 4.0 environment

Students loyalty and attrition is an important issue for university authorities. Earlier studies have discovered that many factors influencing student loyalty towards their higher learning institutions such as student satisfaction, university image, student trust, and service quality. However, these factors have high relationship correlated with each other. Therefore, this study used the Partial Least Square (PLS) to create a path model which shows the relationship between all factors related to student loyalty. The results from this study revealed that student satisfaction is the most important factors that influence student loyalty, followed by image of university and student commitment. Analysis based on gender shows that female student model have a same pattern with overall student loyalty model but the male student loyalty model is simpler just consist student satisfaction. On the other hand, factors technology, social environment and quality of instructor gave a great influence towards student satisfaction. Therefore, in order to improve student loyalty, university should keep on improving to satisfy students’ requirement

Relative satisfaction index on students’ satisfaction towards hostel facilities

This study aims to determine the level of satisfaction among undergraduate students based on Relative Satisfaction Index (RSI) on hostel facilities. The RSI on its facilities will be compared between students who stay outside the campus and students who stay inside the campus, and also among the 2genders. The study uses a survey based on the questionnaire administered to280 respondents (undergraduate students) who stayed at a hostel provided by a university in Malaysia. By using descriptive analysis, the levels of satisfaction among the respondents (undergraduate students) on the hostel facilities are identified and examined. The data analysis indicates that the levels of satisfaction between undergraduate students are mixed. Nevertheless, on average the students’ satisfaction levels are considered fair towards the facilities provided by the university based on the values of RSI (0.51 and 0.79). The data analysis and research results will assist the university to enhance its facilities to improve the students’ satisfaction

Operational risk management and customer complaints: the role of product complexity as a moderator.

Purpose – The purpose of this paper is to examine the relationship between operational risk management and customer complaints. It also determines whether product complexity moderates the relationship between the operational risk management and customer complaints. Design/methodology/approach – This study utilizes a quantitative method: quantitative data were collected using a questionnaire. The population of this study is 1,845 local conventional bank branches based in Malaysia.Findings – The findings revealed that components of operational risk management, namely practice of hazard identification and formulation of implementation of risk control, have negative and significant relationships with customer complaints. Empirical evidence confirmed the moderating effects of product complexity on the relationship between operational risk management and customer complaints. Originality/value – From the perspective of developing countries, the main contribution of this study is the elucidation of the effect of operational risk management on customer complaints in commercial banks in Malaysia. This study confirmed the usability of the resource-based view theory in the banking industry, as well as operational risk management as a bank resourc

Malaysian SMEs Performance and the Government Business Support Service: The Moderating Effects of Absorptive Capacity

The purpose of this study is to test and develop absorptive capacity as a moderator of the relationship between Government Business Support Service (GBSS) and SMEs Performance in Malaysia. A random sampling technique was used on 150 usable questionnaires and data was analysed by SPSS 19. Statistically, the results confirmed that financial and non-financial support by government positively related to SMEs Performance and there is an interaction of absorptive capacity as a moderator on GBSS and SMEs Performance