The development of a research framework for inventory performance improvement of the automotive manufacturing industry: review of literature from 2011-2020

The main purpose of this study is to examine existing literature on how inventory performance in the automotive manufacturing supply chain can be improved. Articles reviewed are from the last ten years that is related to automotive manufacturing industry and targeted to inventory performance. Transformational changes are happening in the automotive manufacturing supply chains with ubiquitous technology leading the transformation. Inherently, due to its outsourced manufacturing in dispersed locations globally, communication and coordination would be affected in some form. This results in companies in the automotive manufacturing supply chain resorting to hold more inventory to mitigate the uncertainty. Therefore, to address this issue, this study conceptualises a theoretical framework that is adapted from Galbraith’s (1974) Organisational Information Processing Theory. The recommended framework may provide a guide to practitioners on understanding the intricacies of supply chain integration and how technology tools may help in mitigating risks and improve inventory performance (Abstract by authors

Intention to participate in tax evasion: a survey of accounting and non-accounting background employees

Tax evasion is still justified by Malaysian citizens as being tolerable and acceptable, as seen by the greater number of tax evasion cases and rise in unpaid tax figures in the country. This study examines the connection between attitude, perceived behaviour control and subjective norms towards tax evasion behaviour between the accounting and non-accounting background. (Abstract by authors

Generation Y’s behavioural usage of small businesses’ retail websites: gender difference

Purpose To better understand continuities and changes in consumer behaviour, it is also important to examine the original antecedents of unified theory of acceptance and use of technology 2 (UTAUT2). Studying Generation Y is crucial for developing competitive online marketing strategies, as Generation Y plays a substantial role in online purchases. Therefore, this study aims to examine the actual use of small business websites based on the UTAUT2 among Generation Y. Design/methodology/approach A total of 375 valid questionnaires were collected via a systematic sampling among Generation Y in Canada. All participants in the study had at least a high school education, were internet and computer literate, and had purchased a good/service from the retail websites of Canadian small businesses. Findings The results show performance expectancy, hedonic motivation, social influence and habit have significant effects on behavioural intentions. The habit and behavioural intentions also have significant effects on actual usage of small businesses’ retail websites. Additionally, this study supported the significant difference between male and female UTAUT2 models. Practical implications The study examines how small retail businesses can attract and retain Generation Y customers by improving their website’s performance. Performance expectancy, hedonic motivation and social influence are significant factors in determining behavioral intention. Small businesses can enhance their website usability, design and content to increase customer satisfaction and loyalty. Hedonic motivation is crucial for Generation Y customers, who seek pleasure and excitement when visiting websites. Social influence is crucial for male customers, whereas performance expectancy, hedonic motivation and habit are more important for female customers. The study also suggests that Canadian governments should encourage online purchasing to increase the usage of small retail business websites. Originality/value This study provided few valuable insights into small businesses’ retail websites behavioural intentions and actual usage between males and females in Canada

Increasing E-learning Modalities through Creative Use of Technology in the Post-Pandemic Era

The post-Pandemic Era leaves us with the question of whether to pursue the move toward digital education or step back into face-to-face education. The reasons for the debate can vary from the lack of infrastructure to stringent national qualification agencies. Regardless, the pandemic has taught us to be adaptable. As such, progress must be made in both formats, digital and conventional education. In moving e-learning forward while coping with diverse needs of global education across geographical, age, ethnicity, and socioeconomic boundaries, the inclusion of read, watch, and listen (RWL) modalities becomes essential. Successful deliveries of different modalities lie in creativity and creative use of technology that is driven by the achievement of targeted learning outcomes. This chapter attempts to discuss the experience of creating RWL modalities by embracing the universal design, and other creative use of technology to develop twenty-first century learners. (Abstract by authors

Factors Affecting Participation of Registered Nurses in Continuing Nursing Education among Selected Private Hospital in Penang, Malaysia

Introduction: The rapidly changing health care needs of clients, the changing roles of nurses, and rapid technological advancement make Continuous Nursing Education (CNE) necessary for nurses to maintain up-to-date nursing knowledge and skills to face the ever-increasing societal demands. Objective: The objective of this study is to identify factors that motivate and deter CNE participation among nurses. Methods: A cross-sectional descriptive study design was conducted in a selected private hospital, Penang, Malaysia. 100 respondents who fulfilled the inclusion criteria participated in this study. This study utilised a self-administered questionnaire related to factors that motivate and deter nurses’ participation in CNE. Results: The results of this study showed that both factors that motivate and hinder CNE participation among the registered nurses were above the mean of 3.0 out of 5 scores. above theAll factors that influence have mean of more than 3.0. There is no significant difference between various categories of the department on factors that influence CNE participation among registered nurses at the selected private hospital in Penang; F (6, 81) = 0.558, p = 0.763 > 0.05. Conclusion: This study indicated that there is a need to develop an effective strategy for nurses to participate in the future CNE

An Examination On E-Banking Service Quality And Its Significance On E-Satisfaction And E-Loyalty: An Asian Study

This research aims to explore the importance of e-service quality dimensions in an e-banking atmosphere by providing a review of how e-service quality perceptions have evolved through the continuing stream of change in banking technology. This paper also helps to ascertain the complex relationship between e-service quality, customer satisfaction and the customer loyalty amongst e-banking customers. Data were collected from an online survey, based on the responses of 376 online customers of different banks, the “Structural Equation Modelling”(SEM) techniques was used to test the “reliability and validity” of the suggested model. The analysis was performed on the service quality dimensions from the SERVQUAL scale. The study re-examines traditional service quality in the e-banking era and the findings are important to have a better understanding of customers’ perception of service quality of internet banking and consequently on how to improve their satisfaction with respect to the online aspects of service quality. (Abstract by authors

A case study of problem-based learning approach in a mathematics online learning course

Online learning has become common since then and has become a necessity during the Covid-19 pandemic. However, online learning is not as simple as converting face-to-face learning to online, therefore preparedness and readiness to produce effective online courses, especially mathematics online courses are urgently needed. Student engagement is one of the issues that need to be addressed in online learning, in order for students to stay motivated, participated and completed the course. Besides, problem solving and critical thinking skills are the important skills for students to develop, especially in mathematics related course. Both skills are also part of the 21st century skills and have been emphasized in Malaysia Education Blueprint 2013-2025. The problem-based learning (PBL) approach has been selected in this study as many studies have shown that PBL could enhance students’ learning in terms of their abilities and skills in applying knowledge, problem solving, practicing higher order thinking and self-directing and reflecting their own learning. Under the PBL approach, students are responsible for their learning whereas teachers are responsible to facilitate students learning. In this study, the quasi-experimental research design has been applied to investigate the effectiveness of PBL approach on student performance in a mathematics online course, which has been implemented via Blackboard. Besides, the quantitative research using correlation analysis and t-test have been used to study the relationship of student engagement with student performance, as well as the effect of age and gender of students on both dimensions. We concluded that the PBL approach has significant impact on student performance in our study. We also concluded that the age and gender of student has significant impact on their class attendance, but no significant relationship can be obtained in terms of the Blackboard clicks and performance. Some recommendations are provided for future studies. (Abstract by authors

Factors Influencing Behavioural Intention to Adopt the QR-Code Payment: Extending UTAUT2 Model

This study aims to identify the factors which affect the consumers’ behavioural intention to adopt the Quick response code (QR-code) mobile payment. This study extends the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) with the personal innovativeness construct. This study reveals that performance expectancy, social influence, habit, price value, and personal innovativeness in information technology are significantly related to behavioural intention to adopt QR-code mobile payment. However, effort expectancy, facilitating conditions, and hedonic motivation are found to be statistically insignificant. This study presents one of the few empirical works investigating the role of consumer innovativeness and thus validates the inclusion of personal innovativeness as constructed in mobile payment adoption research. Findings from this study provide valuable insights for mobile payment application developers and mobile payment marketing teams. (Abstract by authors

The impact of social media marketing on working adults’ purchase intention via e-commerce after Covid-19 pandemic

Technological advancement has been vulnerable in complimenting how consumer conduct their buying behavior. Social media, has fast been becoming a popular platform for dealers to reach customers when promoting and introducing products o gain more business opportunities and profits. Social Media continues to evolve in facilitating business and service growth by incorporating improved features to ease online interactions. This research aims to determine the impact of social media marketing on the factors influencing online purchasing intention via e-commerce among working adults in Malaysia after the Covid-19 pandemic. The pandemic has made online purchasing an excellent choice for conducting business transactions, mainly for safety and fear of getting into close contact with persons infected by the deadly virus. Hence, it is necessary to explore the insights on consumer buying intention from the perspective of scientific research in the business discipline that has become the objective of this study. The findings have successfully proven that the independent variables, i.e., the perceived Customer Trust (CT), perceived Product Usefulness (PU), perceived Service Quality (SQ), and perceived Social Media Marketing (SMM), do have significantly influenced the consumers purchasing intention after Covid-19 pandemic. The impact of social media marketing on working adults’ purchase intention via e-commerce after Covid-19 has resulted in a positive future outlook, especially towards business entities. The influence of social media marketing itself towards working adults can help those involved in advertisement and content-creating industries to continuously conduct research with the possibility of taking up their creative skills to a higher level. (Abstract by author