Management of Smart City in Lens of Viable System Approach

In Smart Cities, there are various contexts and dynamic changes that create complexity and uncertainty for designing the city services. The lack of contextual analysis can cause this to understand how a city should be prepared to accommodate various contexts. Therefore, in this paper, we take the lens of viable systems approach and analyze how the systems and contexts are interconnected and affecting each other. The understanding of the way of connectivity among systems and context will be presented as a critical aspect of city resilience; however, the paper will reflect the position of resilience in the environment of other goals and services of the city. This paper further revisits the smart city layers and services to highlight the connections among different services. To address the contextual changes, to cover the problemswith themanagement of such a complicated AQ2 environment, IT Service Management applications will be presented

Multi-contextual View to Smart City Architecture

In the Smart Cities, there are several research streams, one of them is represented by the application of service dominant logic and science engineering, which usually identifies different layers in the Smart City depending on their value propositions. Between the layer of IT services and the actual services provided by the city, we found that there is an uncertainty regarding how the city services can be designed and adapted in different contexts. This may be caused by the lack of systematic management and comprehensive overview of the city data such as open data in the city. Therefore, this paper proposes to analyze the multi-contextual environment of Smart Cities and uses the data as an essential source for the key decisions in the city development and service design. It also outlines the process to support such a solution and achieve a sustainable and resilient city