The S.A.G.E. Project: A Model for Library Support of Distance Education

This paper describes the process and creation of a library resources and services Web page within WebCT, a course authoring program that is being used to deliver complete course content over the Internet in a distance education program at The Ohio State University. A librarian at the Prior Health Sciences Library was asked to join a faculty team to teach and provide library services for a series of three courses. The students are working health professionals who cannot attend regularly scheduled classes. Illustrations are included of the WebCT course page and the library resources and services page. The initial process and planning are described, and recommendations for future research are identified

3D: The Paperless Document Delivery Project at the Prior Health Sciences Library

This article describes the investigation, pilot test, and results of implementing electronic document delivery in a paperless processing environment at The Ohio State University. The Prior Health Sciences Library Document Delivery Unit conducted a twelve-month pilot test from September 1999 to August 2000 to determine the best method for desktop document delivery and the paperless processing of requests. Participants completed a survey and provided insightful feedback on the request form and overall process. Special programming was required to implement desktop delivery and manage client requests. The result of desktop delivery was successful. The results of paperless processing were mixed. Future possibilities to complete the “paperless” environment are suggested

Single Service Point: It's All in the Design

"Design thinking" principles from a leading design firm, IDEO, were key elements in the planning process for a one-desk service model, the ASK Desk, at the John A. Prior Health Sciences Library. The library administration and staff employed the methodology to enhance customer experiences, meet technology challenges, and compete in a changing education environment. The most recent renovations demonstrate how the principles were applied. The concept of "continuous design thinking" is important in the library’s daily operations to serve customers most effectively

Managing Knowledge and Technology to Foster Innovation at The Ohio State University Medical Center

Biomedical knowledge is expanding at an unprecedented rate—one that is unlikely to slow anytime in the future. While the volume and scope of this new knowledge poses significant organizational challenges, it creates tremendous opportunities to release and direct its power to the service of significant goals. The authors explain how the Center for Knowledge Management at The Ohio State University Medical Center, created during the academic year 2003–04, is doing just that by integrating numerous resource-intensive, technology-based initiatives— including personnel, services and infrastructure, digital repositories, data sets, mobile computing devices, high-tech patient simulators, computerized testing, and interactive multimedia—in a way that enables the center to provide information tailored to the needs of students, faculty and staff on the medical center campus and its surrounding health sciences colleges. The authors discuss how discovering, applying, and sharing new knowledge, information assets, and technologies in this way is a collaborative process. This process creates open-ended opportunities for innovation and a roadmap for working toward seamless integration, synergy, and substantial enhancement of the academic medical center’s research, educational, and clinical mission areas