Frontliner Services In PT Kai Commuter Jabodetabek New Klender Station, East Jakarta

Service excellent will produce satisfaction for customers. Many companis now are providing the best service to get consumers satisfaction. This research is to find out the implementation of service excellent provided by the frontliner officer PT KAI Commuter Jabodetabek at Klender Baru Station in East Jakarta. The research conducted through qualitative method from January to February 2017. Frontliner officer who became the main service at PT KCJ in Klender Baru Station is divided into several parts including: Officer Counters, Announcer, Passager Service and Inside Security Officer (PKD). The results show that PT KCJ has a good service procedure, and also shown through the report that PT KJC has less complaint from the passenger. Nevertheless, service excellent implementation is still facing the obstacles, such as train travel disturbance, queue at the counter, and lack of seats to wait for the train. Suggestions for PT KCJ to add train travel and additional facilities such as seats and gate-in gate-out Machine

Analisis Pengaruh Efektivitas Penerapan Sistem Manajemen Keselamatan Dan Kesehatan Kerja (SMK3) Terhadap Produktivitas Kerja Karyawan (Studi Kasus Plant 11 PT Indocement Tunggal Prakarsa, Tbk Citeureup)

Employee is an important resource to have production process in a big factory. Factory couldn\u27t operate without employee. To protect their employees, the leader makes a policy like occupational health and safety. This policy for protect their employee from risk of bad accident and illness that causes of work. Bad accident can strike employee anywhere and anytime so this cases must to have a special attention. So, the leader, government, and management must pay attention to this risk. Work accident leaning influence to manpower productivity because quality of work life and guarantee of occupational health and safety influence manpower productivity. PT Indocement Tunggal Prakarsa, Tbk is one of the biggest cement factories in Indonesia. This factory has applicated occupational health and safety assessment base on Permenaker No. 05/MEN/1996 and OHSAS 18001. Occupational health and safety effectiveness can describe by six aspect based on Miner Theory. That theory are safety training, safety publication, control to work environment, inspection and discipline, improvement awareness of occupational health and safety, report and statistic of occupational health and safety. Five aspect of Theory Miner, can describe by employee perspective, even report and statistic of occupational health and safety can describe by secondary data from Safety Department and Management Representative of PT ITP