From Cyber to E-Mail Incivility: A Psychometric Assessment and Measure Validation Study

Conducting research on organizational communication, and on how e-mail is used and misused by employees, is an important question addressed by this research. Specifically, we assess and address the deficiency in the existing construct of cyber incivility. This research examines how the existing scale is lacking, explains why a new scale is needed, and then develops and tests a new measure of rude e-mail. In this study we perform a quantitative test of the quality of the existing cyber incivility scale. In addition, we develop and propose a new scale with improved psychometric properties and test its validity on a sample of Mechanical Turks (MTurks). Taken together, this research develops a much-needed construct and measure of rude e-mail that is empirically informed, validated, and more useful than the existing cyber incivility scale. Implications of these findings for theory and practice are discussed

Leadership in “Confucian Asia”: a three-country study of justice, trust, and transformational leadership

Increasing globalization and the economic uncertainty inherent in the recent financial crisis have strained the already tenuous commitment of many employees, making followers’ perceptions of justice and trust more critical now than ever before in retaining a loyal workforce. A model of leadership, organizational justice, trust, and work outcomes such as commitment and satisfaction, similar to the one tested in the US, was extended to three countries in the so-called “Confucian Asian Cluster” in the Global Leadership and Organizational Behavior Effectiveness (GLOBE) study. Data were collected from executives in: Mainland China (N¼131), Singapore (N¼246), and Taiwan (N¼99). Results indicate that transformational leaders in the Mainland build trust through procedural justice and distributive justice; trust in the leader is, in turn, related to job satisfaction and commitment. Transformational leaders in Singapore work indirectly through both distributive and procedural justice mechanisms to build trust and work outcomes, and also directly through trust to influence satisfaction and commitment. Finally, leaders in Taiwan use transformational leadership to influence procedural justice, trust, commitment, and satisfaction. Implications are discussed for leaders attempting to foster committed and satisfied workers in light of challenging economic circumstances

Customers' Decision-Making Styles and their Preference for Sales Strategies: Conceptual Examination and an Empirical Study

The primary purpose of this paper is to examine business customers' decision-making styles and the impact these styles have on the selection of a sales strategy for the selling firm. The paper reports the results of a survey of 109 customers of a high-technology firm. We first determine the decision-making styles of business customers and then examine the relationship between customers' decision-making styles and their preference for different sales strategies. The results indicate that business customers can be grouped based on their decision-making styles. Also, the decision-making style of the firm was reflected in the decision-making styles of individuals. Three decision-making styles with distinct preferences for sales strategies emerged from this analysis: entrepreneurial, planning, and bureaucratic. Customers demonstrating different decision-making styles were also found to be different in their demographic characteristics. The results provide directions for future theoretical investigations and applications in segmentation and sales management

Understanding global cultures : metaphorical journeys through 34 nations, clusters of nations, continents, & diversity

Understanding Global Cultures adalah sebuah buku yang memberikan pembaca sebuah metafora budaya untuk lebih memahami cara pandang budaya dari negara-negara individu, kumpulan negara, benua, dan keragaman di setiap negara. Ditulis oleh Martin J. Gannon dan Rajnandini Pillai, buku ini mengidentifikasi tiga hingga delapan fitur unik atau khas dari setiap metafora budaya, kemudian membahas 34 budaya nasional dalam hal fitur-fitur tersebut. Edisi keenam yang diperbarui ini memberikan pembaca wawasan baru tentang budaya nasional, termasuk kerajaan Thailand, perhiasan Bedouin dan Arab Saudi, makan siang Natal Denmark, keragaman India, dan pasar Nigeria, di antara lainnya. Buku ini adalah sumber daya yang berguna bagi orang yang ingin memperluas kesadaran dan perspektif budaya mereka ketika bertemu dengan budaya yang berbeda di seluruh dunia. Buku ini diterbitkan oleh SAGE dalam bahasa Inggris dan memiliki 646 halaman.xxviii, 646 p ; 26 c

Teaching Leadership : Innovative Approaches for the 21st Century

Edited by Rajnandini Pillai and Susan Stites-Doe (College at Brockport faculty member); foreword by Bernard M. Bass. Also includes a chapter by Susan Stites-Doe: On teaching gender differences in leadership. Ten contributions from educators describe their experiences with a number of innovative strategies for teaching leadership, including the creative use of film, mythology, and literature. Particular attention has been paid to the education of women for leadership positions. A sampling of topics includes leadership education for executives in the People\u27s Republic of China, transformational leadership in the U.S. Army, and leadership development as an extracurricular activity.https://digitalcommons.brockport.edu/bookshelf/1323/thumbnail.jp

The Social Construction of a Legacy: Summarizing and Extending Follower-Centered Perspectives on Leadership

A tribute volume is, by nature, a collective endeavor. In addition, it is in itself a process of social construction. In this chapter, we attempt to summa- rize what we might take away from the various follower-centered perspec- tives on leadership included in this volume, drawing parallels between similar ideas and pointing out areas of overlap, contradiction, and direc- tions for future research. Consistent with the goals of the volume to look back and honor the work of a remarkable scholar, as well as to look ahead and spur new thinking and active discussion in the arena of follower-cen- tered perspectives on leadership, in this chapter we attempt to tie together the multitude of ways in which Jim Meindl’s scholarship and mentorship have impacted the field of leadership. We also highlight the various streams of research in the volume that have been inspired by his work. In this process, we “socially construct” a legacy of Jim Meindl’s work

The MLQ revisited: psychometric properties and recommendations

The Multifactor Leadership Questionnaire (MLQ) is one of the most widely used instruments to measure transformational and transactional leader behaviors in the organizational sciences. A review of this literature reveals inconsistent research findings, which may be due to the psychometric properties of the MLQ. Data from four samples of managers were employed to investigate the underlying factor structure of the MLQ. In independent samples, the data fail to support the hypothesized structure of the MLQ in first- and second-order confirmatory factor analyses (CFA). However, a reduced set of items from the MLQ appear to show preliminary evidence of construct and predictive validity. Implications for future research and theoretical development are discussed